ShepHyken

SEPTEMBER 24, 2023

Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on sales and profit, reducing their hiring standards to fill positions, and expecting and demanding more of their employees including their customer service representatives, yet not investing in the employee culture and customer experience.

Article 71

Article Customer Service 2023 Workshop 71

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 88

Workshop Customer Service Representative Events 2018 88

CSM Magazine

MAY 30, 2022

You can also give them a call, and Apple has customer service representatives available during business hours. Apple holds workshops and events. Apple holds workshops and events. Apple sometimes offers free workshops and events at their retail stores. Apple offers Trade-ins. Apple also offers recycling.

Customer Service 52

Customer Service Workshop Customer Service Representative Customers 52

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 80

Workshop Customer Service Representative Events 2018 80

Myra Golden

FEBRUARY 21, 2017

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. In today’s call review I noted 5 communication mistakes customer service representatives tended to make repeatedly.

Customer Service Training 64

Customer Service Training Workshop Hotels Customer Service Representative 64

Helpware

AUGUST 28, 2018

To be good at customer service , one must be able to put their own needs aside for their working hours and be able to concentrate fully on other people. Focusing solely on the needs of others can be mentally and emotionally exhausting, this is why consistently great customer service representatives can be hard to come by.

Customer Service 43

Customer Service Customer Service Representative Workshop Events 43

Retently

APRIL 5, 2024

Smart shelves that monitor inventory in real-time, smart carts that guide shoppers through stores, and personalized discount offers sent directly to mobile devices – all contributes to a memorable retail customer experience. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Myra Golden

FEBRUARY 6, 2017

I blocked off yesterday afternoon to listen to a random sample of recorded phone calls between customer service representatives and customers (patients and providers) for my client. I’m preparing to deliver a full-day De-escalation workshop to this group in a couple of weeks.

Workshop 45

Workshop Webinar Customer Service Representative Events 45

SurveySparrow

JUNE 20, 2023

Customer service experience refers to the overall perception and feelings a customer has when interacting with a company’s customer service department. It encompasses the quality of assistance, the efficiency of problem-solving, and the courtesy and professionalism of customer service representatives.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

Myra Golden

JULY 15, 2018

For some time I’ve wanted to update my Top 6 Ways to Get An Angry Customer to Back Down tactics. In a few days I’m heading to Montreal to help a new client, a team of Customer Service Representatives, get their demanding and unreasonable customers to back down. For now, though, I’ll merely share my new tactics.

Workshop 68

Workshop Insurance Communication Customers 68

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. You’re there. Deal with it.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. You’re there. Deal with it.

Call Center 76

Call Center Workshop Customers Insurance 76

Retently

MARCH 18, 2024

Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.

Customer Service 130

Customer Service Net Promoter Score Customer Service Representative NPS 130

Playvox

MARCH 21, 2024

Definition of Agent Morale Agent morale refers to the overall satisfaction, motivation, and mental well-being of customer service representatives in a contact center. As noted above, a high level of morale among your customer service representatives directly translates to a positive customer experience.

Contact Center 90

Contact Center Multi-Channel Social Media Customer Service Representative 90

CSM Magazine

MARCH 22, 2016

All the stressful time I had spent either as a Customer Service Representative (CSR), supervisor, manager or director – this statement made perfect sense to me. Going through this workshop with your front-line team is truly an eye-opening experience, for both you and your team.

Call Center 40

Call Center Reference Workshop Customer Service Representative 40

SurveySensum

AUGUST 28, 2023

Empower Your Customers To Solve Issues By Themselves According to the Harvard Business Review article, Kick-Ass Customer Service , 81% of customers stated that they intend to take care of matters by themselves before reaching out to a customer service representative.

Demo 52

Demo Effort Score Workshop Feedback 52

TechSee

JUNE 4, 2019

Its flexible public channels, along with small private groups, can facilitate group learning as well as smaller workshops where ideas can be shared in real time. One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Get in the game.

Call Center 117

Call Center Technology Contact Center Average Handle Time 117

CSM Magazine

APRIL 5, 2022

This allows customers to check their balances or transfer funds online quickly. Mobile apps are particularly popular with students who can apply for a student loan without having to wait on hold or speak to a customer service representative.

Financial 52

Financial Customer Service Banking Workshop 52