CSM Magazine

FEBRUARY 1, 2024

Customer service is a broad term that covers a large number of tasks. As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in.

Net Promoter Score 52

Net Promoter Score Social Media Rewards Programs Customer Retention 52

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Article 67

Article 2022 Customer Service Loyalty Programs 67

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare 2022 2030 Hospitality 96

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. My Comment: How do you improve the ratings your customers give you?

2023 64

2023 Article Customer Service Books 64

Magellan Solutions

SEPTEMBER 11, 2023

Plus, increase customer satisfaction by 5% to 10%. These are just the tip of the tip of the iceberg. Look no further; we have the solution you’ve been searching for. AI scheduling tools can improve workforce efficiency by 20% to 30%! It can even reduce labor costs by 10% to 15%. First time hearing such a concept?

Social Media 98

Social Media Healthcare Customer Satisfaction Transportation 98

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. This is where businesses are appraised, critiqued, and advocated for by customers. Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers?

Travel 59

Travel Hotels Social Media Healthcare 59

ShepHyken

MARCH 2, 2020

Each week I read a number of customer service and customer experience articles from various resources. CX Is Broken: Five Takeaway’s From NTT Ltd’s 2020 Customer Experience Benchmarking Report by Stan Phelps. That’s one of the main takeaways from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report.

2020 105

2020 Article Customer Service Hospitality 105

Steve DiGioia

DECEMBER 16, 2021

Being in the hospitality industry for 20+ years, and providing customer service for many more, I have learned that you win some and lose some. No customer interaction will be perfect for your business. A customer’s taste, perception, culture, expectations, etc. It’s OK To Fire Your Customer.

Hospitality 59

Hospitality Culture Blog Customer Service 59

Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. Some hotels are also charging a bellhop fee for holding luggage or helping to carry bags — over and above the customary tip.

Hotels 167

Hotels Tourism Hospitality Books 167

ShepHyken

SEPTEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

2017 82

2017 Article Customer Service Hospitality 82

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Article 101

Article 2019 Customer Service Hotels 101

Customer Guru

JANUARY 16, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations.

Customer Centricity 110

Customer Centricity Hospitality Management Customer Service 110

CSM Magazine

FEBRUARY 9, 2023

Who will my target customers be and how will I market to them? Knowing what similar listings are charging and what amenities they offer is essential for setting rates that will attract potential customers and help you turn a profit. Are they short-term or long-term?

Customer Focused 52

Customer Focused Tourism Travel Hospitality 52

Lithium

FEBRUARY 7, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2023 52

2023 Social Media Webinar Events 52

ShepHyken

APRIL 12, 2019

This week we feature an article by Joel Gottesman who shares tips to ensure that seasonal employees provide an excellent customer experience. Many of these employees were tasked with challenging customer-facing positions. Many of these employees were tasked with challenging customer-facing positions.

Blog 108

Blog Customer Service Tourism Retail 108

Gainsight

MARCH 25, 2020

Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. My teammates and their families are going through the same issues, and our customers are feeling the financial impact of business uncertainties.

Communication 143

Communication Fashion Financial Hospitality 143

CSM Magazine

MAY 26, 2020

Steve DiGioia reveals his best strategies for winning back upset customers. Many service providers have lost sight of what really matters. It’s not the ROI, the seamless journey between touchpoints, or even the capacity to personalize the product or service we offer. My mission was to win back an upset customer.

Hospitality 59

Hospitality Events Hotels Customers 59

Steve DiGioia

JANUARY 21, 2021

Being in the customer service and hospitality industries, we must plan for the day(s) when things don’t go as planned – because they WILL come. We can’t provide great service if we always think “everything will turn out perfectly as planned”. I’m no different. So, what tactics work for you? I understand.

Hospitality 78

Hospitality Customer Service Customers Management 78

Interactions

MARCH 19, 2020

Businesses across industries are trying their best to keep their employees and customers calm, safe, and productive during these testing times. . Let’s consider the travel and hospitality industry, where customer experience is a key competitive differentiator. That is exactly what’s happening now. .

Customer Service 96

Customer Service Contact Center Travel Airlines 96

CSM Magazine

MARCH 27, 2023

However, even a stunning venue can be overshadowed by subpar service staff. Here are some of the key reasons to invest in hiring highly trained and experienced staff: Increased Customer Satisfaction The first and most important benefit of having excellent staff members is increased customer satisfaction.

Events 52

Events Guest Experience Reference Hospitality 52

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Entertainment Hospitality 52

CSM Magazine

JUNE 14, 2019

Now a staple of modern life, contactless payments have reshaped the retail and hospitality industries. Within smaller spend transactions, one of the key areas affected has been customer service. While this demonstrates a wider social problem, it also presents retailers with the issue of diminishing customer contact time.

Customer Service 40

Customer Service 2007 Hospitality Retail 40

ShepHyken

OCTOBER 6, 2017

This week we feature an article by Pascal van Opzeeland that discusses how to handle difficult customers. Most of the time we encounter tricky service situations, we want to resolve them and restore the customer’s confidence in doing business with us. – Shep Hyken. I’m not just talking about the occasional angry customer.

Blog 127

Blog Hospitality Presentation Article 127

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

BirdEye

APRIL 28, 2022

Due to the number of customers using Google to find the product they’re looking for and the seamless review process that follows, Google review trends are higher than anywhere else online. This shows that Google is only continuing to be the platform of choice for consumers to leave and read reviews on products and services.

2022 52

2022 2021 Automotive 2020 52

ShepHyken

APRIL 3, 2017

Each week I read a number of customer service articles from various online resources. Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. Do they have hotel experience?

2017 76

2017 Article Social Media Customer Service 76

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

C3Centricity

OCTOBER 22, 2018

After all, you have consumers in your industry name and well healthcare’s reputation is not that great. I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! But think again.

Healthcare 81

Healthcare Consumers Customer Service Hospitality 81

ReviewTrackers

DECEMBER 13, 2017

Tipping has been one of the hottest and most widely debated issues in the last several years among executives in the U.S. restaurant and foodservice industry. And then there’s the issue of service. Does tipping actually improve the quality of the service? Should restaurants include gratuity in the bill?

Hospitality 50

Hospitality Consumers Customer Satisfaction Article 50

ReviewTrackers

DECEMBER 13, 2017

Tipping has been one of the hottest and most widely debated issues in the last several years among executives in the US restaurant and foodservice industry. And then there’s the issue of service. Does tipping actually improve the quality of the service? Should restaurants include gratuity in the bill?

Hospitality 50

Hospitality Consumers Customer Satisfaction Article 50

CSM Magazine

APRIL 23, 2020

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. This is a dream hire.

Customer Service 52

Customer Service Hospitality Magazine Customers 52

Beyond Philosophy

MARCH 6, 2017

When we meet new clients at our customer experience consultancy, they often tell us they create value for their customers by offering low prices. They think “value” means “price,” and they believe that customers want to save money more than anything else. The ‘destroying cluster’ lurks at the low end of customer emotions.

Hotels 119

Hotels Guest Experience Hospitality Social Media 119

SurveySensum

JUNE 15, 2023

Did you know that a whopping 75% of customers consider customer service as a key factor in their purchase decisions? It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. But how do you calculate this magical CSAT score?

Insights 52

Insights Customer Satisfaction Feedback Telecommunications 52

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. So, thank you for that. Rajarshi: Hello everyone.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

Qualtrics

DECEMBER 3, 2021

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX. Leisure and hospitality businesses were the most affected.

Customer Experience 49

Customer Experience 2021 Employee Experience Hospitality 49

BirdEye

JULY 25, 2023

Making customers believe that your business is worth investing and trusting is important for every business to grow. Social proof is a key form of marketing psychology that leverages positive mentions about a business to convince customers to invest in them. But it is easier said than done. Why is social proof important?

Social Media 52

Social Media Advertising Fashion Brands 52