Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

2024 52

2024 Management 2023 ROI 52

BirdEye

NOVEMBER 16, 2023

Do review marketing to attract more customers 3. Develop customized property management solutions 20. Develop real estate software solutions 27. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you.

Social Media 111

Social Media Seminar Events Consulting 111

Gainsight

SEPTEMBER 28, 2020

It is not uncommon for companies to transition customers to varying segments, especially during an economic downturn. The expectation to do more with less has companies reallocating and stretching internal resources. When companies examine re-segmentation, there is a set of customers that seem not to garner attention.

Webinar 98

Webinar E-support NPS Customers 98

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. The second quarter of 2020 was chaotic. Train to Listen. I’m sure you have too.

Customer Retention 97

Customer Retention Chief Customer Officer Customer Success Reference 97

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers? When to use hashtags that’ll generate your dream customers? Continue scrolling to discover more. Table of contents What are hashtags for business?

Social Media 72

Social Media Events Connections Engagement 72

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Amity

MAY 6, 2018

Onboarding, a fresh beginning for both the "onboarder" and the "onboardee" It entails new relationships, new opportunities, and the bright aspirations of a young and budding customer that you want to bring to success. Quick tips (Do’s and Don’ts). Deciding between high-touch and low-touch.

Customers 96

Customers Roadmap Sales Measurement 96