Experience Investigators by 360Connext

DECEMBER 5, 2023

Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer Experience (CX)? Tune in and join Jeannie Walters on an insightful journey that takes us to the meeting point of tech and touch, where we examine the delicate dance between personalization and privacy. As we embark on this exploration, we draw inspiration from the likes of Amazon, Chewy, and Zappos, giants who have successfully integrated AI to create a human-centered exp

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Customer Relationships Insights Technology Customer Experience 143

eglobalis

DECEMBER 5, 2023

True Personalisation is Unworkable for Customer Experience The post True Personalisation is Unworkable for Customer Experience appeared first on Eglobalis.

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C3Centricity

DECEMBER 5, 2023

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses how to use AI to enhance customer experience with another AI, authentic interactions. Over the past year, the AI landscape has witnessed a significant shift from AI versus AI competitions to AI working in collaboration with AI.

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Braze

DECEMBER 5, 2023

Seamless doesn’t mean effortless—personalization requires cross-functional collaboration, the right customer data, and plenty of variable testing. Luckily, Braze Feature Flags can cover all of the above—from one interface.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. Precedents for this approach include fitness, student performance, and most things in life. For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management.

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Optimove

DECEMBER 5, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Generative AI has transformed marketing, with 90% of commercial leaders expecting to utilize Gen AI solutions “often” over the next two years according to ( McKinsey & Company ). But the use cases go beyond (though inclusive of) copy assistants and image generators.

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Marketing Download 2022 Insights 59

Cyara

DECEMBER 5, 2023

The market is experiencing exponential growth in the use of chatbots, voicebots and conversational artificial intelligence (AI) for customer service, which is why we have doubled down on our investments in solutions that will enable our customers to optimize their conversational AI chatbots and voicebots throughout their development lifecycle. Our acquisition of QBox , a leading conversational AI optimization solution, is the latest step in this mission.

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Magellan Solutions

DECEMBER 5, 2023

Are you one of those who think technology can be complicated? Well, not all of it! Take “live chat,” for example, which is precisely what it sounds like: a real-time chat on your website. But here’s the cool part: live chat is more than a technological advancement. It’s an enticing way to connect with your customers. Your website visitors simply compose a quick message, hit send, and get instant assistance.

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E Commerce Interaction E-support Competitive Advantage 52

Zonka Feedback

DECEMBER 5, 2023

The surge in live chat and steadfast email use has transformed customer engagement. Both mediums offer convenience, speed, and efficiency in customer interactions, presenting an invaluable opportunity: the seamless integration of surveys within these communication channels.

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Measurement Customer Experience Presentation Customer Engagement 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Lithium

DECEMBER 5, 2023

Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

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SurveySensum

DECEMBER 5, 2023

Did you know that a staggering 62% of people navigate away from websites simply because of unattractive website design? This is a stark reminder of how crucial it is for websites not just to attract but also to retain visitors through a well-crafted design. This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged.

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Feedback User Experience Roadmap Insights 52

West Monroe

DECEMBER 5, 2023

Build products that your customers love Leveraging our latest Digital Disconnect research of 700 C-suite executives and 5,000 consumers, we’ll tell you how your product and customer capabilities compare to your industry leaders and how they align to what your consumers want. Are you leveraging AI the same way your competitors are? Are you ahead or behind your peers?

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Financial Consumers Customers Innovation 52

Magellan Solutions

DECEMBER 5, 2023

Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. So, what’s the smart move for inexperienced businesses? Outsourcing their inbound call center services. But the question is, how much are you willing to spend for better customer service? Knowing the inbound call center cost allows your business to budget planning before you delegate some of your business operations to a call center.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Help Scout

DECEMBER 5, 2023

Can AI tools help your team deliver better live chat customer experiences? In this post, we discuss the pros and cons of using AI for live chat and explore five of the best AI chat tools on the market today.

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Article Marketing Customer Experience Customers 44

Braze

DECEMBER 5, 2023

We are proud to share that Braze has received the Equality 100 Award from theHuman Rights Campaign (HRC) and has landed on its 2023-2024 Corporate Equality Index. This award is given to companies that show a strong commitment to promoting equality for LGBTQ+ individuals in the workplace.

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2024 2023 Culture 119

DemandJump

DECEMBER 5, 2023

While the acronym SEO—or search engine optimization—first appeared back in the 90s, yesterday’s SEO is not today’s SEO. If your business is still using the strategies and techniques from an earlier era of SEO, there’s a good chance you’re not getting nearly the results you want. That’s because SEO is competitive, and the digital marketers that are the most in tune with the latest and emerging SEO trends are the ones most likely to succeed.

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dscout People Nerds

DECEMBER 5, 2023

User research can help us understand and utilize GenAI both effectively and ethically. But GenAI can also provide opportunities for UXR at a pivotal time.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

DemandJump

DECEMBER 5, 2023

There are a few key differences between B2B (that is, business to business) and B2C (business to consumer) marketing. One of the main differences in B2B sales, for example, is they tend to be heavily relationship-based between the product or service provider and the customer. B2B marketing focuses on regular communication to ensure the product is meeting expectations and fixing any issues that arise.

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B2B 2024 Marketing B2C 98

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? Yes, that’s true. In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success.

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Brands Management Social Media Feedback 108

2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. In this special edition, we hear from Sago President Isaac Rogers as he answers the burning questions that were raised during his recent “Ask Me Anything” webinar.

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BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation. 87% of consumers did not choose a business if they had a negative review in the last twelve months.

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Management Social Media Multi-Channel Feedback 109

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. In this special edition, we hear from Sago President Isaac Rogers as he answers the burning questions that were raised during his recent “Ask Me Anything” webinar.

Innovation 59

Innovation Webinar Consulting Technology 59

West Monroe

DECEMBER 5, 2023

About the Episode In this episode, hosts Erik Brown , EJ , and Ryan Elmore dive into how large language models (LLMs) work and provide a behind-the-scenes look at "Nigel," a generative AI platform developed by West Monroe. The hosts analyze various LLMs, their functionalities, and their real-world implications while offering insights into the balance between technical prowess and practical utility.

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Innovation Technology Culture Insights 59

Gainsight

DECEMBER 5, 2023

It’s time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an exciting development as we bid farewell to the San Francisco backdrop and set our sights on the heartland of innovation – St. Louis! Why St. Louis, you ask? Well, let’s dive into the details of our grand relocation. 1.

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DemandJump

DECEMBER 5, 2023

You're done writing blog posts. You made sure you included all relevant keywords. You already added your meta tags and tweaked your titles. Now, you search for keywords you rank for. And your website is nowhere to be found! What’s up?

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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