Experience Investigators by 360Connext
SEPTEMBER 5, 2023
“We are dedicated to becoming a customer-centric company.” This is how the conversation started. So I asked, “What does that mean?” The business leader proudly walked up to the whiteboard, and drew this: And that’s the challenge. HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric?
ShepHyken
SEPTEMBER 5, 2023
I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is: The Speed to Happiness The meaning of this short answer is simple.
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Experience Investigators by 360Connext
SEPTEMBER 5, 2023
”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What other things should we consider? I’d love to hear your feedback.” Traditional focus groups have been popular for gathering real-time customer feedback for decades.
Win the Customer
SEPTEMBER 5, 2023
In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate. But beyond personal connections and entertainment, social media has also revolutionized the world of customer service.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Helpware
SEPTEMBER 5, 2023
Successful luxury brand companies have come to understand that the days of the high-street store being the only retail outlet are over. Online shopping has now found a firm footing in this market, but the luxury brand customer expects the same level of attention and convenience either way. This means excellent digital customer service should be a high priority for any luxury brand wanting to sustain its growth.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySparrow
SEPTEMBER 5, 2023
What if we told you there is a technology that can read your mind and provide exactly what you need before you even ask? It might sound like science fiction but its real. It is called chatbot customer experience. Intrigued? In this blog we will go through the meaning, importance, benefits and strategies to create exceptional chatbot CX. Before we go deep into that, we need to be clear about two things- What is a chatbot and why is it important for customer experience?
Optimove
SEPTEMBER 5, 2023
Bonus game day stats: 70%+ more NFL gamblers on game days compared to non-game days. This bumps up to 80%+ during the NFL playoffs. January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average Why It Matters The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices.
SurveySparrow
SEPTEMBER 5, 2023
Have you ever wondered what makes some automotive brands stand out from the rest? Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. Think about it like this: Imagine you’re looking for a new car, and you visit two different dealerships.
SurveySensum
SEPTEMBER 5, 2023
Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SAP Customer Experience
SEPTEMBER 5, 2023
Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and -to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship. The process mining insights.
Lithium
SEPTEMBER 5, 2023
Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Clarivate
SEPTEMBER 5, 2023
At Clarivate, we work hard to deliver the best user experience for of our solutions. So it’s especially gratifying to be recognized for excellence by the most important judges of all: the IP professionals who rely on our products every day. That’s why we’re so excited about the recent user accolades for our IPfolio® IP management solution. Awards and reviews IPfolio received a number of Summer 2023 award badges from G2, a respected source of peer reviews from more than 80 million software users
Forrester's Customer Insights
SEPTEMBER 5, 2023
Despite what customers may tell you, budget is often not the real reason why they’ve decided not to renew.
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IntouchInsight
SEPTEMBER 5, 2023
A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient. As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts.
The DiJulius Group
SEPTEMBER 5, 2023
“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course, Read Full Article The post Employees Talk About Work, A Lot.
Zonka Feedback
SEPTEMBER 5, 2023
Form building is an essential part of data collection, and Jotform is a top-rated tool in this domain. It is known for its easy-to-use custom online forms that don't require any coding knowledge.
2020 Research
SEPTEMBER 5, 2023
Sago is trusted by its clients to conduct quantitative and qualitative data collection studies within GDPR guidelines. We have conducted thousands of studies in Europe, guiding our clients through the GDPR landscape. Where a project may be unusual or particularly complex, our legal expert on retainer consults with us to ensure compliance while meeting your research needs.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
SEPTEMBER 5, 2023
A few weeks ago, I spoke on a podcast with some of my former colleagues about my experiences in the security industry as a young woman. TL;DR: It’s not always great, and that’s true for many women in the industry.
Help Scout
SEPTEMBER 5, 2023
If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.
Help Scout
SEPTEMBER 5, 2023
Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.
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