InMoment XI

NOVEMBER 28, 2023

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 346

Management Marketing Social Media Feedback 346

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

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2023 Entertainment Touchpoint Connections 143

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. But are you showing up in those search results? In the highly competitive food industry, you can’t afford to stick your head in the sand and hope everything will work out.

Management 107

Management Social Media 2007 Reference 107

ShepHyken

NOVEMBER 28, 2023

I recently bought a software solution. The advertising said, “Easy to install and easy to use.” It was half right. I had no problem installing the software. However, using it was a different story. The good news is that when I reached out to technical support, I had a response within minutes. Despite the quick service, after I followed the instructions, the software still wasn’t working, and the entire process was confusing.

Workshop 86

Workshop Advertising Customer Service Training Communication 86

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Customer Enthusiast

NOVEMBER 28, 2023

From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose and resists your attempts to link these to their job responsibilities?” It’s true that not every employee will buy-in to the organization’s mission, vision, purpose, and core values. Some will … Continue reading "What if employees don’t buy-in to the mission?

Leadership 62

Leadership Engagement Customer Service Management 62

SurveySparrow

NOVEMBER 28, 2023

Customer satisfaction is the holy grail now. And the Kano Model stands out as a powerful tool for prioritizing features that truly matter to them. But what exactly is the Kano Model, why is it used, and how can it elevate your business game? Let’s get started, shall we? What is the Kano Model? The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction.

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Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? How to analyze it? How to make it actionable? And how to respond to the customers? NPS and CSAT are more than just customer satisfaction measuring tools, they serve as instruments to gauge satisfaction, enhance overall customer experience, and foster customer loyalty.

Automotive 52

Automotive NPS Feedback Touchpoint 52

Optimove

NOVEMBER 28, 2023

At Optimove, we have an aspirational mission: To unleash brands’ full potential so they can gain their customer’s loyalty for life. That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value. When we last wrote our promise in plain words just six months ago, we highlighted that our promise had four parts: We empower companies to build customer relationships We help marketers do mor

Brands 69

Brands B2C Customer Relationships Loyalty 69

MyCustomer

NOVEMBER 28, 2023

Download our Customer Experience Leader of the Year Whitepaper today, to discover the stories of this year's finalists and winners, and find out what it takes to become a CX Leader of the Year.

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2023 Download Customer Experience Customers 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. The result?

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Management E Commerce Healthcare Hospitality 57

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools.

Customer Retention 52

Customer Retention Omnichannel Document Customer Success 52

Magellan Solutions

NOVEMBER 28, 2023

Mastering dispatch services is essential for seamless efficiency in business operations. 24/7 dispatch resonates continuously, like an uninterrupted symphony. Magellan Solutions can help you maintain smooth operations with 24/7 call center services. It guarantees efficient logistics and enhanced business efficiency. Explore the significance of 24/7 dispatch and its benefits that transcend conventional boundaries.

Call Center 52

Call Center Competitive Advantage Customer Retention Loyalty 52

CSM Magazine

NOVEMBER 28, 2023

One of the biggest reasons cyber attacks are so damaging to businesses is because of consumers. Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them navigate a website, it’s about protecting them. After recent notable data breaches – such as the Yahoo debacle and the breach of LinkedIn – consumers’ literacy in cybersecurity and data protection has grown.

Customer Service 52

Customer Service 2023 Customer Confidence Consumers 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Blueshift

NOVEMBER 28, 2023

At its core, marketing audience segmentation is about harnessing data to divide your audience into distinct subgroups with shared characteristics, enabling you to deliver tailored marketing strategies. In one of our previous blogs, we discussed various types of audience segmentation with examples of each. This blog delves deep into the concept of marketing audience segmentation, exploring advanced techniques, benefits, and implementation methods that can propel your marketing to the next level o

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Marketing Advertising Blog Customer Experience 52

CSM Magazine

NOVEMBER 28, 2023

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. While these providers differ in their offerings, one critical factor has become a game-changer in this competitive arena – exceptional customer service.

Sports 52

Sports Exceptional Customer Service Government 2018 52

Help Scout

NOVEMBER 28, 2023

This is not an article about how AI will change the world of customer service over the next decade. It’s about how AI might change your working life as a support pro this year — or next year — and what you can do about it.

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Article Customer Service Customers 44

Forrester's Customer Insights

NOVEMBER 28, 2023

Use our tips to help your email programs will perform better and grow your long-term customer loyalty this holiday season.

Marketing 33

Marketing Loyalty Customers B2C 33

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Zeisler Consulting

NOVEMBER 28, 2023

There’s an adage in the Process Engineering world that one should never automate a bad process. I have friends who are in the automation business, and there are actually a lot of companies out there who are leveraging new technologies to streamline their operations. But the philosophy stands: If you’re automating, you’re wasting time and money and not getting nearly as much out of it if you haven’t already perfected those processes before you send them to the machine to run.

Omnichannel 93

Omnichannel Definition Brands Technology 93

Helpware

NOVEMBER 28, 2023

Today's world is increasingly environmentally conscious and it's important for industries across the board to prioritize sustainability and environmental stewardship. Business Process Outsourcing (BPO) companies, as integral players in the global economy, are no exception to this rule. With their extensive reach and impact, they have a unique opportunity—and responsibility—to lead by example in embracing eco-friendly practices.

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Cyara

NOVEMBER 28, 2023

Unfortunately, poor quality voice over internet protocol (VoIP) calls are often a result of high-levels of latency, and even the slightest delay may be noticeable.

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Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work. The latest annual edition, Research Fronts 2023 , marks the tenth collaboration between Clarivate and the CAS.

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2023 2017 2022 Metrics 59

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

MyCustomer

NOVEMBER 28, 2023

Download this Ebook Lead goal 200 TM Form Not a TM Form Internal or External Internal Disable T&Cs requirement Email intro text Thank you for downloading our resource. An in-depth exploration of the 20 finalists of the CX Leader of the Year 2023 competition.

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2023 Download 55

Circular Edge

NOVEMBER 28, 2023

Top 10 Checklist Items for Year-End Inventory Management Tuesday, December 5 | 11am EST Understanding inventory levels is key to a successful supply chain and necessary for accurate reporting at the end of a month, quarter, or year. This process however can be daunting -it’s often time-consuming, tedious and manual, leading to human errors and discrepancies.

Management 52

Management Webinar Demo Consumers 52

CSM Magazine

NOVEMBER 28, 2023

How to register a domain name quickly, easily and securely? You will learn about this in detail in this article. Experts shared their main secrets get.it.com. The rules are universal, suitable for both beginners and professionals. A domain name is understood as an important and mandatory part of any website. It consists of a zone and the name itself.

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Presentation Definition Brands Article 52

Help Scout

NOVEMBER 28, 2023

Help Scout has acquired SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations. Learn more about this acquisition and what it means for Help Scout customers.

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Article Customers 44

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement