ShepHyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Team Support
JULY 31, 2023
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.
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Playvox
JULY 31, 2023
When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps.
ShepHyken
JULY 31, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 12 Steps To Turn Customer Complaints Into Positive Experiences by Young Entrepreneur Council (Forbes) By actively listening to the customer’s concerns, businesses can demonstrate empathy, foster trust and find effective solutions that resolve the issue at hand and enc
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySparrow
JULY 31, 2023
In an era where personalization, speed, and responsiveness are the pillars of customer satisfaction, the role of Artificial Intelligence (AI) in shaping customer experience is rapidly expanding. AI, once a futuristic concept limited to sci-fi movies, has now become a pivotal tool in the hands of businesses, changing the landscape of customer interactions and experience.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySparrow
JULY 31, 2023
Did you know that listening to your customers can revolutionize your business? Your customers have the power to fine tune your business. By systematically gathering, analyzing, and managing customer feedback , businesses gain invaluable insights that fuel growth and enhance customer experiences. That’s where the Voice of the Customer (VOC) methodology comes into play.
Lithium
JULY 31, 2023
Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Key advancements and features of this update include: Simple setup, endless potential: Communities deployed and evolved faster with minimal setup services required, using a robust set of expertly designed and preconfigured
SurveySparrow
JULY 31, 2023
Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. According to a report by Forbes , a staggering 80% of enterprises are actively channeling their investments into artificial intelligence.
Kapta Customer Success
JULY 31, 2023
CEO of Kapta, Alex Raymond , gave a presentation at KAMCon 2023 about what businesses need to do to thrive in a world where customer expectations have changed.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
dscout People Nerds
JULY 31, 2023
Sometimes stakeholders don’t realize the real value of what you’re providing. Facilitating entertaining sessions can make all the difference.
Forrester's Customer Insights
JULY 31, 2023
Our newly published Vendor Landscape for Point of Service (POS) lists the 18 most notable vendors in the space and details the 10 most important use cases they’re focusing on for clients today. Read this blog for an early look at our findings.
2020 Research
JULY 31, 2023
Gain an edge in the political landscape with Sago’s Voter Match Panel Book. Our cutting-edge research and data solutions connect you to the pulse of American voters like never before. Gain access to a premium ID-validated panel of hundreds of thousands of Americans to dive deep into their political beliefs, ideologies, and behaviors. Download the panel book to learn more about the demographics and profiling of the Voter Match Panel.
Forrester's Customer Insights
JULY 31, 2023
A strong return strategy lets digital business leaders enhance their brand’s reputation, win new customers, and achieve greater customer lifetime value.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Nasuni
JULY 31, 2023
Chief People Officer at Nasuni, Kathleen Parrish, announces Nasuni’s latest recognition on the Fortune Best Workplaces for Millennials™ List.
Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?
Clarivate
JULY 31, 2023
Today, the Dialog Solutions brand has been integrated into Clarivate. Following the acquisition of Dialog Solutions as part of the ProQuest M&A in December 2021, Dialog Solutions products and services will be folded into the Clarivate portfolio of offerings for Life Sciences & Healthcare. The versatile capabilities of Dialog Solutions cater to various industries and use cases including a modular, end-to-end approach to surveillance solutions makes it a valuable asset for pharmacovigilanc
DemandJump
JULY 31, 2023
About Life Settlement Advisors With more than 40 years of combined experience, Life Settlement Advisors (LSA) is a leader in the life settlement industry. A life settlement, which provides life insurance policyholders the opportunity to sell their policy to a third-party investor—often for more money than surrendering their policy—is a relatively unknown option for both policyholders and wealth managers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
2020 Research
JULY 31, 2023
In this fast-paced and ever-evolving political landscape, having access to a trustworthy source of respondents is crucial. That’s why Sago is proud to introduce our new Voter Match Panel — a first-of-its-kind, premium ID-validated panel consisting of hundreds of thousands of registered American voters. With the Voter Match Panel, you gain access to essential data on the political beliefs and behaviors of registered voters.
DemandJump
JULY 31, 2023
Whether you’re cooking up pizza crust or a marketing strategy, a tried-and-true recipe makes success a lot easier. After all, if you’re starting from scratch—with no knowledge and no recipe to follow—success is pretty unlikely. And even if you do see some success by throwing random ingredients together, it’ll be hard to replicate without the knowledge to understand what’s working.
Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?
DemandJump
JULY 31, 2023
Here’s a case study to make your SERP-loving heart skip a beat! DemandJump teamed up with HOAStart, a dynamic Software-as-a-Service (SaaS) company, to give their website content a serious boost and conquer those search engine rankings.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Nasuni
JULY 31, 2023
Nasuni CEO Paul Flanagan discusses how the company measures Nasuni customer success and employee satisfaction.
DemandJump
JULY 31, 2023
About InterVision InterVision understands that the technology people use today is constantly evolving. Every iteration brings with it a new set of challenges and difficult questions. With more than 25 years of experience, InterVision has become a strategic consultative authority in the IT industry. Offering multiple technical solutions, combined with a consultative and collaborative approach, they aim to empower customers to solve the most complex IT challenges.
Forrester's Customer Insights
JULY 31, 2023
In the recent Forrester Wave™ evaluation covering B2B intent data providers, we identified four primary business models among intent data providers. Understanding the differing focuses of these business models can help you build your shortlist of potential intent providers.
DemandJump
JULY 31, 2023
While DemandJump is primarily an SEO platform, the company also offers professional content writing services. By pairing DemandJump’s SEO keyword research and content planning tools with content writing, cloud-based communications provider Vonage was able to increase their Page One rankings by a whopping 400%.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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