MyCustomer
OCTOBER 19, 2023
Podcast: The power of customer-centricity Sabine Groven Tuesday, October 24, 2023 - 07:29 Customer centricity The power of customer-centricity In the latest episode of MYC'D UP with CX Leaders, we had the pleasure of speaking with Ilenia Vidili, a customer-centricity advisor, keynote speaker, and author of 'Journey to Centricity'.
BirdEye
OCTOBER 19, 2023
The restaurant industry is more competitive than ever in today’s digital-first world. With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants?
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Kustomer
OCTOBER 19, 2023
Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands. Earlier, we shared heartwarming stories of exceptional customer service moments that truly embodied the essence of going above and beyond.
Call Experts
OCTOBER 19, 2023
Behind the Scenes: A Day in The Life of a Call Center Agent Have you ever wondered what is it like for the call center agent answreing my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
BirdEye
OCTOBER 19, 2023
Experts say that over 90% of local searches originate on Google. This statistic underscores the immense importance and competitiveness of this platform for all local businesses, especially those operating from multiple locations. In recent times, Google has introduced numerous updates to Google My Business (also known as Google Business Profile), local search results, and more.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Feedbackly
OCTOBER 19, 2023
The customer satisfaction survey (CSAT) is a known Customer Experience metric that simply put, helps to measure your customers’ satisfaction level with your product or service. Customer satisfaction is like the cherry on top for any brand. Happy customers are a resonance of the quality of your products and a pivotal element for your brand’s success.
CSM Magazine
OCTOBER 19, 2023
In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created.
SurveySensum
OCTOBER 19, 2023
You are the smartphone company’s project head. Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. And even the customers started showing dissatisfaction. So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone.
Zonka Feedback
OCTOBER 19, 2023
In a world where business success is primarily associated with excellent customer experiences, the term voice of the customer isn't new anymore. The voice of the customer helps businesses meet customer demands and stay competitive in the market. It empowers them to deliver products and services that people want to buy while also creating experiences that retain existing customers and attract new ones.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
OCTOBER 19, 2023
BigChange has developed a system to help commercial vehicle drivers avoid unexpected charges and fines associated with low emission and traffic congestion zones. With London’s ULEZ (Ultra Low Emission Zone) and an increasing number of cities bringing in similar charges, fleet operators and their drivers face challenges navigating these new restrictions.
Blueshift
OCTOBER 19, 2023
It’s that time of the year again: Get To Know Your Customers Day! If you didn’t know, this day falls on the third Thursday of each quarter (January, April, July, October). There has never been a better time to get to know your customers. After all: 71% of customers expect personalization , and 76% feel frustrated when they don’t find it. Customer-centric companies are 60% more profitable than companies that aren’t. 82% of consumers are willing to share some kind of personal data in exchange for
Gainsight
OCTOBER 19, 2023
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones that are poised to thrive in a constantly shifting and uncertain economy. But what does this evolution actually look like in the real world? We partnered with Benchmarkit, a B2B SaaS research firm, to find out. We surveyed nearly 400 companies throughout North America to create the Customer Success Index 2023 North America (or CS Index for short).
West Monroe
OCTOBER 19, 2023
Despite continuing economic concerns, the pace of digital transformation is not slowing. By one projection , global spending on digital transformation is projected to reach $3.4 trillion by 2026—representing a 57% increase from 2023. Transformation is key to building agility and maintaining growth amid challenges such as a shrinking labor force.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SurveySparrow
OCTOBER 19, 2023
Imagine you want to survey to find out the most popular color from a jar of marble. The jar contains red, blue, pink, and green items. For the sample, you randomly pick the marbles, ensuring that each color has an equal and fair chance. Voila! You just employed probability sampling. How? Well, in this case, each color represents a unique characteristic within a population.
InMoment XI
OCTOBER 19, 2023
In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. As businesses strive to meet the diverse needs of their customers, a contact center serves as a single point of contact that can handle customer feedback from a variety of sources, and create an omnichannel customer experience.
Forrester's Customer Insights
OCTOBER 19, 2023
Over the past few years, many firms have defined or revisited their purpose — their reason for existence and how they contribute to society and to the planet. The number of B Corps has grown from about 1,000 in 2016 to over 7,000 in 2023.
Alida
OCTOBER 19, 2023
Learn how the best performing UX teams are analyzing quantitative and qualitative data to create digital experiences that reduce user effort, increase product adoption, and drive revenue.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Beyond Philosophy
OCTOBER 19, 2023
I want to let you into a little secret. I’ve learned to ask customers a question over the years. Ready to know what it is? Has anything changed since the last time I spoke to you? This question is a good one. Customers change their minds on many occasions. If you think they are still where they were two weeks ago, when you last spoke, you might be surprised that things have changed.
Provide Support
OCTOBER 19, 2023
Affiliate marketing is a great low-cost way to earn money without any investments and risk. Lots of online content creators partner with businesses, promote them and in return earn commission for each sale.
BirdEye
OCTOBER 19, 2023
Google ads are a top lead generation channel for local businesses. Implementing Google Seller Ratings (GSR) is a simple yet highly effective way to increase ad relevance and clickthrough rates. This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. The discussion features Abhishek Iyer, Senior Product Marketing Manager from Birdeye, and Brian Torres, Digital Marketing Manager at Firstmark Credit Union.
Clarivate
OCTOBER 19, 2023
De-novo drug discovery and development pipelines are time-consuming and costly. It can take up to 17 years and cost more than $2 billion dollars from the discovery of a new drug until it reaches the market. Drug candidates have a high rate of failure, as only 10% of de-novo drugs put through clinical trials finally obtain market approval, with the highest rate of attrition occurring at phase I and II of clinical trials (assessing safety, tolerability, dosage, efficacy, and side effects).
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
MyCustomer
OCTOBER 19, 2023
When Roxie Strohmenger joined Ultimate Software - now UKG - she aimed to define a CX North Star that aligns with the brand's promise of "Our Purpose
Forrester's Customer Insights
OCTOBER 19, 2023
What if your CMO said that you could hire 500 new frontline marketers for your B2B organization? What would you be able to accomplish with such an infusion of resources? Maybe you should ask ChatGPT.
Centercode
OCTOBER 19, 2023
Read up on Centercode's event and discover 5 ways user testing can cement your role amidst economic shifts.
Forrester's Customer Insights
OCTOBER 19, 2023
While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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