BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

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Financial Management Social Media Banking 104

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. If recordings were published, your grandmother would surely blush! Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA).

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Interaction Customer Service Contact Center Multi-Channel 62

C3Centricity

SEPTEMBER 8, 2023

Introduction: [Capture the reader’s attention by highlighting the importance of personalization in delivering exceptional customer experiences. Explain how organizations that leverage customer […] The post The Power of Personalization: Unleashing Customer Data Analytics for Tailored Experiences first appeared on c3centricity.

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Customers Customer Experience 90

CSM Magazine

SEPTEMBER 8, 2023

Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve agents’ wellbeing. At some point on a consumer journey, almost everyone has experienced background noise so unbearable you’ve had to repeat yourself – and your private information – over and over again. Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation.

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Brands Average Handle Time Call Recording Technology 59

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.

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Social Media Touchpoint Customer Centricity Roadmap 59

SaleMove

SEPTEMBER 8, 2023

Companies can secure more customers by pairing their online self-service sales experience with proactive on-screen support, ultimately reducing form abandonments. The post Optimizing the Online Sales Experience to Boost Conversions appeared first on Glia Blog | Digital Customer Service Explained.

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Sales Blog Customer Service Insurance 52

CSM Magazine

SEPTEMBER 8, 2023

E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 trillion, underlining the sector’s explosive growth. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers.

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E Commerce Loyalty Engagement Customer Engagement 52

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.

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Contact Center Management Multi-Channel Call Center 51

Kapta Customer Success

SEPTEMBER 8, 2023

Improving your key account management practice and successfully navigating change is hard. Learn how to create a Success Strategy and improve your productivity.

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Management 2023 Customer Engagement Customer Success 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

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Healthcare Call Center E Commerce E-support 52

Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.

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2023 Customer Success Chief Customer Officer Customers 52

Circular Edge

SEPTEMBER 8, 2023

Business Guide: Five Signs That It's Time for a New ERP It’s time to break free from manual tasks, fragmented applications, and missed growth opportunities. Let NetSuite’s cloud ERP redefine the way you operate, adapt, and succeed in the competitive industry. Have a look at Our guide, “5 Signs That It’s Time for a New ERP – Best Practices for Food and Beverage Businesses,” which sheds light on how NetSuite is revolutionizing operations for companies like yours

Apparel 52

Apparel Telecommunications Transportation Hospitality 52

SurveySparrow

SEPTEMBER 8, 2023

But have you ever considered the true weight of product naming? How important is naming a product, really? To understand this you need to ask yourself a basic, but important question. How often have you paused to ponder about the sheer importance of a name? Think about the first word you learnt to pronounce as a child (not that you’d remember!).

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Brands Culture Feedback Consumers 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Feedbackly

SEPTEMBER 8, 2023

Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire: le 28 septembre, de 11h à 12h CEST >> Réservez votre place gratuite ici Une Expérience Client bien gérée constitue un avantage concurrentiel pour les entreprises et leur permet de gagner sur le long terme. Pour gérer l’expérience client, il est nécessaire de bien la mesurer : les dernières recherches en marketing montrent que les émotions ressenties par les clients s

NPS 52

NPS Webinar 2021 Feedback 52

Forrester's Customer Insights

SEPTEMBER 8, 2023

Has The Economy Got You Down? It’s 1840. Inflation is rampant, and beleaguered consumers are reeling from high prices.

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Consumers 2023 B2C Brands 54

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.

Contact Center 26

Contact Center Management Multi-Channel Call Center 26

Upstream Works

SEPTEMBER 8, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? appeared first on Upstream Works.

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Connections Management Blog 155

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

kommunicate

SEPTEMBER 8, 2023

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. This has made way for other alternatives to ChatGPT that offer more and [.] The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog.

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2023 Blog Technology 98

2020 Research

SEPTEMBER 8, 2023

Join Raj Manocha, Chief Client Officer of Sago, as he delves into the current state of AI in the market research industry and reveals the immense opportunities it presents for driving future growth.

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Roadmap Marketing Presentation Webinar 52

Uplight

SEPTEMBER 8, 2023

As each summer breaks the temperature record of the past summers and customers are faced with unrelenting heat, demand response (DR) at scale is becoming a necessity for utilities to ensure grid reliability. Utilities nationally are accelerating the pace of DR enrollments to avoid strain and prevent blackouts. Uplight’s expertise in enrolling and retaining customers Read More The post Uplight Scales Demand Response, a Critical Summer Asset appeared first on Uplight.

Customers 52

Customers 52

Forrester's Customer Insights

SEPTEMBER 8, 2023

Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of any data in real time or near real time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns.

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Insights 57

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

Centercode

SEPTEMBER 8, 2023

Explore why beta testing is essential for product validation and how it's evolving to fit agile development cycles.

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Forrester's Customer Insights

SEPTEMBER 8, 2023

LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation. It includes AI-driven process optimization, particularly in enterprise architecture.

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2023 Management Technology 56

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. It could be on a review site, search engine, social media platform, or listings website. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business.

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Management Social Media Multi-Channel Demo 109

Forrester's Customer Insights

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. The challenge is that “real time” can vary from milliseconds to minutes depending on the use case. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads.

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Reference Technology Insights 54

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement