ShepHyken
MARCH 11, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. However, given the relative youth of this space, it can be difficult to distinguish between basic and advanced solutions providers. As a result, it can be very challenging to assess Conversational AI providers. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI f
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Retently
MARCH 11, 2024
Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.
COPC
MARCH 11, 2024
Early attrition poses a significant and costly challenge for contact centers. To address this issue, COPC Inc. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
BirdEye
MARCH 11, 2024
When Birdeye conducted a survey, we found that 87% of the respondents considered Facebook important or mission-critical. This statistic proves that it is the top choice among our customers. But why so? Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 billion people daily. This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySensum
MARCH 11, 2024
A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork.
Team Support
MARCH 11, 2024
Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation.
Doing CX Right
MARCH 11, 2024
Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. Listen to the Doing CX Right podcast now. The post Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships appeared first on Doing CX Right.
Forrester's Customer Insights
MARCH 11, 2024
Join us in Nashville in June to learn how to harness the power of humans and AI to deliver differentiated experiences that drive loyalty and growth.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Braze
MARCH 11, 2024
Since they were introduced in 2022, Live Activities have been a refreshing change for mobile engagement. Now, with the release of iOS 17.2, Live Activities are getting a boost that makes this new channel an even more proactive way to connect with users in the moments that matter.
CSM Magazine
MARCH 11, 2024
Selecting a B2B fulfilment partner is a decisive move, akin to choosing a relay teammate in a high-stakes race. It’s about finding that entity which not only passes the baton swiftly but also understands the nuances of your track. Your choice can catapult you forward or leave you lagging behind, complicating logistics rather than streamlining them.
Kapta Customer Success
MARCH 11, 2024
Six misconceptions are reducing customer QBR engagement. Learn about these myths and how to overcome them to increase engagement and outcomes.
Forrester's Customer Insights
MARCH 11, 2024
(coauthored by Forrester Senior Research Associate Victoria Manes) In Europe, a tough economic and geopolitical context is contributing to increasingly polarized discussions on the environment.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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InMoment XI
MARCH 11, 2024
So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and soaring metrics. But, most businesses fail to act on a lot of the feedback they receive. In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business.
dscout People Nerds
MARCH 11, 2024
When everything is a priority, nothing is a priority. Read on about how to get more done and keep your stakeholders happy.
Brandwatch CX
MARCH 11, 2024
We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.
Uplight
MARCH 11, 2024
Exciting news: Avangrid has been selected as the winner for SECC’s 2024 Best Practices Award in the Cultural Transformation category! This award recognizes Avangrid’s shift toward customer-centricity by developing new organizational philosophies, strategies, and metrics for customer success. Avangrid has brought together previously separated teams and functions— including Product, Marketing, IT, Design, Software Engineering, and Read More The post Avangrid wins SECC’s 2024 Best Practices Award
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Brandwatch CX
MARCH 11, 2024
We tracked social media mentions of the Oscars 2024 to see which moments got people talking the most. Here's everything you need to know.
Strativity
MARCH 11, 2024
We discuss how Acquia has charted a path to growth through its commitment to incremental, open-source innovations, flexibility and composable solutions.
Forrester's Customer Insights
MARCH 11, 2024
We explore key findings for APAC from Forrester’s 2023 Field Marketing Survey to help organizations understand the state of Field Marketing regionally and what this means for the operation and organization of a future fit field marketing organization.
Strativity
MARCH 11, 2024
We discuss how Acquia has charted a path to growth through its commitment to incremental, open-source innovations, flexibility and composable solutions.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
MARCH 11, 2024
In the complex realm of Customer Success , crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have found one plan that stands out above the rest – The JOINT SUCCESS Plan. This plan is not just a document; it’s a strategic approach that aligns your team’s efforts with the client’s goals, fostering a collaborative journey towards success.
BirdEye
MARCH 11, 2024
Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success.
SurveySparrow
MARCH 11, 2024
Have you ever wondered what’s behind those graphs and charts you see on the news? Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. There are different types of polls to gather various kinds of data. In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better.
CX University
MARCH 11, 2024
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. By leveraging best practices in omnichannel data analysis, organizations can gain valuable insights into the impact of their marketing efforts across various touchpoints, leading to more informed decision-making and optimized strategies.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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