Myra Golden

SEPTEMBER 17, 2021

1) Have a plan: use these themes for each day of the week to create your schedule: MONDAY, October 4 – Service Team Appreciation & Celebration Let everyone know it’s National Customer Service Week! Have management, customers, and representatives show their appreciation first hand. 3) Have fun: ?promote

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Customer Service Download Events Innovation 116

Hallmark Business Connections

JULY 22, 2021

Aside from the practical, financial, and moral concerns, your employees have dealt with, one of the biggest crises they’re experiencing is a drop in morale as they continue to deal with this “new normal.”. As we look ahead, it’s vital that employers prioritize personal interactions while employees continue to adapt to the work-from-home life.

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Culture Presentation Connections Financial 98

SurveySensum

MARCH 11, 2024

A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. Both employees and the organization benefit from such an atmosphere.

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Culture Feedback Demo Communication 52

Hallmark Business Connections

AUGUST 26, 2021

Normally, the first full week in October provides a prime opportunity for companies across all industries to showcase their passion for customers and the employees who serve them. Heralding Customer Care Employees in 2021. Send remote employees some nibbles that need no refrigeration, adding “Do not open until Customer Service Week!”

Customer Service 77

Customer Service Customer Service Representative 2021 Events 77

ShepHyken

MAY 12, 2021

These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If It was found by an employee who put it in the manager’s office for safekeeping. The next day, the customer arrived and was so appreciative. In addition to that appreciation was a surprise.

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Presentation Customer Service Training Retail Customer Service 163

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?

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Metrics Culture Demo Healthcare 52

Hallmark Business Connections

APRIL 14, 2021

The combination of receiving and expressing appreciation can be magical. As we express appreciation for nurses throughout National Nurses Week (May 6-12), let’s also make sure all essential healthcare workers are given the time and resources necessary to heal. Give employees the hero status they deserve.

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Hallmark Business Connections

NOVEMBER 2, 2020

In recent years, a growing number of companies have discovered the magic in sending holiday-themed cards and well wishes to customers and employees alike. Of course, all the uncertainty over the past eight months has sparked even more interest in expressing appreciation and gratitude. Lean into your company culture.

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2020 Omnichannel Culture Social Media 93

SurveySensum

JANUARY 1, 2024

You know engaged employees are 67% more likely to be advocates for their company. This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC). But how to use VoC to motivate employees, and why is it so important for them? Let’s find out!

Social Media 52

Social Media Customer Satisfaction Culture Feedback 52

SurveySensum

JANUARY 11, 2024

It’s all about employee productivity. Why Employee Productivity Matters? When your employees are equipped with the right tools and resources, they feel valued and supported. They can tell when they are dealing with happy, engaged employees. Yes, you read it right. So, without further ado, let’s dive right in!

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Demo E-support Culture Feedback 52

SurveySparrow

SEPTEMBER 16, 2022

If you’re looking for an employee recognition, rewards and survey platform that’s a little different than Bonusly, you’re in luck. 10 Bonusly Alternatives to Help You Switch Up Your Employee Recognition Program. While this is a great way to appreciate coworkers, it might not be for everyone. Motivosity.

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Rewards Programs Feedback E-support Culture 52

SurveySensum

FEBRUARY 23, 2024

Think of it as the heartbeat of your company, pulsing with the rhythm of employee sentiment. Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. It consists of a short and regular set of questions sent to employees. But wait, there’s more!

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Engagement Demo Feedback Culture 52

Experience Investigators by 360Connext

OCTOBER 29, 2014

Loyal customers want to be recognized, appreciated and respected. ” It was a surprise and even though it’s a simple promotional item, it stood out as an act of appreciation. My accountant, a small business owner herself, sends random cards throughout the year. I didn’t feel appreciated. I felt taken.

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Poor Customer Service Loyalty Social Media Consulting 303

CSM Magazine

OCTOBER 8, 2020

Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously. . Kealan Lennon, CEO of CleverCards, added: “We are proud that the Love2shop Contactless B2B digital card is being launched using the CleverCards platform.

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B2B 2021 2020 Retail 52

Hallmark Business Connections

OCTOBER 5, 2020

Start with your employees. After all, finding and investing in employees who can relate to customers is an excellent strategy for nurturing empathy in the organization as a whole. Employees get close to customers, and they can turn moments of kindness into long-term loyalty. A card can go a long way.

Brands 97

Brands Social Media Travel Download 97

Stella Connect

OCTOBER 6, 2021

During Customer Service Appreciation Week , there are plenty of reasons to celebrate your frontline agents who deliver best-in-class experiences for your customer day in and day out. . Looking for ways to celebrate Customer Service Appreciation Week that will fit your budget? Free Customer Service Appreciation Week Ideas .

Customer Service 52

Customer Service Social Media Exceptional Customer Service Connections 52

Joe Rawlinson

JULY 5, 2020

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Boosting employee retention can require quite a few changes to company policies and hiring processes. Sending Birthday Cards and Gifts Does WORK!

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Entertainment Customer Retention Customers Communication 107

ShepHyken

JANUARY 19, 2022

I receive surprise appreciation gifts from clients. If you have experienced randomly searched luggage, then you’ll know that the TSA leaves a card stating “Notice of Baggage Inspection.” It took literally seconds for the TSA employee to write one word followed by the initials of the airport.

Transportation 127

Transportation Customer Service Training Events Customer Service 127

CSM Magazine

NOVEMBER 22, 2023

One innovative solution that has gained significant traction is Paysafe cards. These versatile prepaid cards have emerged as a game-changer, bridging the gap between traditional payment methods and the digital era. Paysafe cards offer several advantages for businesses, making them an attractive payment solution in various scenarios: 1.

Banking 52

Banking Financial E Commerce Retail 52

Hallmark Business Connections

NOVEMBER 9, 2020

Employees look forward to celebrating major holidays with co-workers at in-office or off-site events. But don’t strike the idea of practicing employee appreciation at the holidays just because this year’s been rocky. Most employees have adapted to professional and personal changes over the past 12 months.

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Events 2021 Loyalty Connections 61

Experience Investigators by 360Connext

SEPTEMBER 25, 2014

Don’t you love feeling appreciated? They are active in building a community and doing creative things to showcase their employees, culture and growth. Loyalty is not about punch cards. It’s about feeling appreciated, heard and understood as customers. The following is a Best of 360Connext post.

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Loyalty Banking Social Media Consulting 272

Stella Connect

OCTOBER 4, 2021

Customer Service Appreciation Week is here. 6 Customer Service Appreciation Week Gift Ideas. 6 Customer Service Appreciation Week Gift Ideas. Subscription boxes are the gifts that keep on giving, with recurring bundles of joy that arrive straight to your employees’ doors or to the office.

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Wireless Customer Service Call Center Connections 52

Beyond Philosophy

AUGUST 13, 2020

For example, the American Express Centurion Card experience has some friction. American Express only offers the Centurion Card to people who spend considerable amounts of money. The card is hard to get, has many obstacles to obtaining it, and, as a result, has much status attached to it.

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Effort Score Net Promoter Score Government Document 182

SurveySparrow

OCTOBER 12, 2021

From conducting customer rewards programs to surprising customers with gift coupons and rewarding the best employees on recognizing their efforts, creating a delightful experience for employees and customers has become increasingly crucial for businesses to sustain in this digital age. Send them a coupon card right away.

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Rewards Programs E-support Loyalty Programs Social Media 98

CSM Magazine

SEPTEMBER 1, 2021

Top corporate gifting company Appreciate Business Services has launched the ‘Big Thank You’ – a dedicated campaign to get UK businesses and organisations saying thanks to hard-working staff and colleagues. We offer e-gift cards too, so gifting is easier and faster than ever.”

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E-support 2021 Information Customers 52

Hallmark Business Connections

AUGUST 17, 2021

McKinsey research shows that customers appreciate it when companies take their needs into consideration. You can be the exception by sending a birthday card or email, or making a phone call just to say “Good job!” We heard back from one of our partners whose employee sent a card in the mail to a client having a tough time.

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Insurance Loyalty Customer Journey Mapping Fashion 98

Stella Connect

NOVEMBER 16, 2021

It would be an understatement if I said that 2021 has been a challenging year when it comes to employees – remote work , returning to the office, finding jobs, changing jobs, finding employees, ghosting, turnover, wages, raises, the Great Resignation, and on and on. Let me start by defining employee experience.

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2021 Definition Culture Employee Experience 100

SurveySparrow

SEPTEMBER 29, 2023

Employee recognition is not just a nice-to-have; it’s a must-have for any organization aiming to boost employee engagement and create a positive employee experience. In this guide, we’ll delve into the art and science of giving kudos effectively, leveraging employee recognition software, and much more.

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Employee Experience Culture Engagement Innovation 52

Hallmark Business Connections

APRIL 26, 2021

Nurses are high-value employees, and the cost of losi ng them to burnout can be drastic for a healthcare organization. Companies do this all the time when they want to entice customers to continue to purchase their products and services, and this can work for employee engagement, too. Give nurses a reason to pause and smile.

Customer Experience 67

Customer Experience Healthcare E-support Hospitality 67

ShepHyken

OCTOBER 28, 2020

is in charge of appreciative follow-ups, such as thank you cards. …is is the person who makes sure others in the company express gratitude toward customers (and employees). …in in charge of the holiday card list—and other appropriate holiday celebrations, such as Valentine’s Day, where true love can happen.

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Culture Social Media Customer Service Training Customers 150

Experience Investigators by 360Connext

MARCH 23, 2021

As employees gain experience and move up in the organization, they often get farther away from customers. And debrief with the employee about what you heard, what’s common and what’s not, etc. If employees think this is the way to get ahead within, they will think nothing of doing the wrong thing for a customer.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

2024 52

2024 Feedback Culture Demo 52

SurveySensum

FEBRUARY 26, 2024

Are you actively listening to the voices of your employees about your company? I’ve always believed in the power of employee feedback to drive business success. In fact, the cost of replacing an individual employee can range from 0.5 to 2 times the employee’s annual salary. But how to do that?

2024 52

2024 Culture Feedback Rewards Programs 52

Stella Connect

NOVEMBER 18, 2021

Research shows there’s a strong connection between agent engagement and agent performance , with engaged employees less likely to quit and more likely to be more productive, report overall wellbeing, and be active participants within the company. Give out gift cards. Here are some ideas: Deliver hand-written thank you cards.

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Call Center Competitive Advantage Social Media Financial 78

Beyond Philosophy

MARCH 2, 2020

That said, I appreciate how this article introduces the discussion about the opportunity that lies within customer complaints. . After listening, the O2 customer service agent proposed replacing our SIM cards to address some of the problems I mentioned. I made it home, but, to my chagrin, did not find my SIM cards waiting for me.

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SurveySparrow

JUNE 19, 2023

Attention, fellow seekers of employee engagement excellence! Are you looking for a powerful employee engagement tool that goes beyond traditional methods? This time, we’ll examine a few of the top inFeedo alternatives and competitors that can help revolutionize your employee engagement efforts.

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Multi-Channel Demo Social Media Culture 52

SurveySensum

APRIL 16, 2024

Interestingly, the following data highlights the immense impact of poor collaboration and communication: 86% of employees cite poor collaboration as a main cause of workplace failures. 45% of employees say poor communication damages trust. 97% of workers say communication affects their daily performance. million annually per company.

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Social Media Demo Feedback Communication 52