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TechSee
JANUARY 28, 2020
Black Friday is a day that retailers wait for all year, and 2019 was no different. Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 billion across the 4,500 retail websites tracked by Adobe Analytics. No Fault Found Returns: The Enemy of Retail. This is a serious problem.
Inbenta
FEBRUARY 1, 2024
How Hancock Whitney deployed Horizn Digital Demos to improve its customer service and satisfaction, reduce inbound customer service calls, and develop a library of helpful product demos for its retail banking customers Webinar recording available in English only.
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Eptica
APRIL 26, 2017
L’Occitane – global CX in action Founded in 1976, L’Occitane en Provence manufactures and sells natural and organic cosmetics and well-being products all around the world. Eptica is a platinum sponsor of the Gartner Summit , and, as well as exhibiting will be speaking alongside its global customer L’Occitane.
Joe Rawlinson
SEPTEMBER 16, 2015
Sending one communication en masse doesn’t show that you’re paying attention. Limit your emails to once a week for regular retail, monthly for common services, and bimonthly for large sales or services. She is interested in new tech solutions and self-improvement ideas. Send Personalized Emails. Incentivize Their Return.
John Paul
JULY 17, 2018
Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. L’article John Paul expands leadership in APAC est apparu en premier sur John Paul. ABOUT JOHN PAUL.
Optimove
FEBRUARY 28, 2023
La solution de marketing client Optimove est la seule conçue autour d’une combinaison de : Données clients qui soient, historiques, en temps réel et prédictives, Parcours multicanaux orchestrés par l’IA, et Modèle d’attribution statistique multi-touch pour chaque action marketing. Nous avons aussi parlé de ceintures de sécurité.
Customer Bliss
MARCH 30, 2017
And now, customer experience labs have come en vogue in the last couple of years. That’s a good example of how a customer experience lab can work wonders for a company: specific problem, expertise-designed solution, and real business results as the outcome. Over time, their metrics (i.e. handle times, etc.) showed significant growth.
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