Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Why You Need a Customer Engagement Platform.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Monitor and evaluate the effectiveness of segmentation initiatives through key performance indicators (KPIs) such as sales growth, market share, customer satisfaction, and return on investment (ROI).

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Using before and after data, A/B tests, and pilot programs can clearly show return on investment. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

C3Centricity

MAY 28, 2024

Difficulty Measuring ROI on Branding Initiatives Quantifying the return on investment (ROI) for branding efforts is a common challenge of brand building for SMEs. Solution: Utilize advanced analytics tools to track brand-related metrics such as brand awareness, engagement, and sentiment.

Brands 62

Brands Social Media Return on Investment Advertising 62

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme.

Customer Experience 260

Customer Experience 2023 ROI Return on Investment 260

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. How will the investment aid in agent productivity, engagement, and employee retention? Simple enough, right?

Contact Center 66

Contact Center Return on Investment ROI Financial 66

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve got to determine your content marketing return on investment (ROI). You’ve developed graphics, infographics, and maybe even some videos to go along with your written content. How can you tell if they’re worth the costs?

ROI 105

ROI White Paper Marketing Return on Investment 105

InMoment XI

SEPTEMBER 12, 2023

These could be features that no current products offer, service needs that are not adequately addressed, or new ways to engage customers. For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

Daniel Group

JULY 17, 2021

A common question we hear from our clients is “So, how do I get employees more engaged?” With that in mind, let’s take a deep breath and lift the hood on employee engagement , starting with the basics. What is “employee engagement” anyway? How do I measure engagement? Your employees are the engine of your company.

Engagement 59

Engagement Return on Investment Measurement Feedback 59

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (return on investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 59

Return on Investment ROI Customer Retention Loyalty 59

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Recognized as a leader and innovator in our sector, we collaborate with the world’s leading brands to attract, engage and retain their customers. And one more thing.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

Optimove

NOVEMBER 15, 2023

SMS Segmentation Targets High-Value Customers and Maximizes Your ROI (Return on Investment) When it comes to the pay-per-message format of SMS – every penny counts in marketing. Using SMS targeting and focusing your efforts on this select group means you’ll minimize wastage and maximize your return on investment (ROI).

Return on Investment 52

Return on Investment ROI Customer Retention Loyalty 52

C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

ROI 90

ROI E Commerce Marketing Social Media 90

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. The post Want to Engage Customers? Tell a human story. Think multi-platform.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

Team Support

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. The opportunity for customers to engage in fruitful discussions and share experiences within TeamSupport’s vibrant customer communities. You must first redefine what customer service means entirely.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. The opportunity for customers to engage in fruitful discussions and share experiences within TeamSupport’s vibrant customer communities. You must first redefine what customer service means entirely.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

ShepHyken

APRIL 28, 2024

Marketers and loyalty professionals need to figure out a way to create innovative and engaging loyalty programs that are flexible enough to adapt to current and future market challenges. The brands that win are the ones who find a way to engage, personalize and reduce friction in their experiences.

2024 71

2024 E Commerce Article Loyalty Programs 71

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Companies can leverage their CDP investment to maximize the Return on Investment (ROI) by enabling other teams to reap the benefits.

Return on Investment 59

Return on Investment ROI Loyalty Demo 59

C3Centricity

APRIL 9, 2024

B2B transactions, such as IBM’s enterprise software solutions or Caterpillar’s heavy machinery, involve substantial investments and can extend for months or even years.

B2C 90

B2C B2B Marketing Return on Investment 90

BirdEye

DECEMBER 29, 2022

Follower growth Engagement metrics 4. Engagement rate 5. Channel reporting Return on Investment (ROI) metrics 12. These metrics can range from engagement rate to measuring your audience’s sentiment toward your posts and brand. Engagement metrics. Engagement rate. Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Return on Investment 98

CSM Magazine

APRIL 17, 2024

By proactively engaging customers, businesses can stay one step ahead, resulting in a more fulfilling customer experience and, ultimately, higher customer satisfaction rates. When implemented effectively, this approach offers a higher return on investment compared to the resources spent on handling reactive customer service issues.

Customer Service 52

Customer Service Return on Investment Social Media Customer Service Representative 52

Beyond Philosophy

JANUARY 11, 2024

Today, let’s look at seven ways you can change habits to improve your return on investment. However, consistent reinforcement is more challenging if you infrequently engage in the behavior. These seven rules can change customer habits and improve your return on investment. But not impossible.

Return on Investment 88

Return on Investment Insurance Hotels Customers 88

Beyond Philosophy

JANUARY 23, 2020

They have neglected to focus on return on investment for the initiatives they have implemented. . No organization is going to invest its resources in improving the Customer Experience but not have any expectations for a return on investment, at least not one that is going to survive long-term.

Return on Investment 177

Return on Investment Customer Experience Professionals Leadership Consulting 177

Alida

MARCH 21, 2018

Similarly, customer experience (CX) and market researchers must look beyond just fixing individual transactions and in-the-moment interactions with consumers to effectively demonstrate the return-on-investment (ROI) of their research efforts to the executive suite. Ongoing engagement with customers can help bridge this gap.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

CX Accelerator

OCTOBER 7, 2019

As you gather this information, bake in metrics so you can demonstrate to leadership the return on investment (ROI) of an enhanced customer experience. Engage non-customer-facing roles Employees want to work in a well-respected organization and care about the company’s customer engagement success. (Or

Customer Experience 261

Customer Experience Contact Center Return on Investment Employee Experience 261

Inbenta

JUNE 12, 2023

While an average person can easily detect the meaning of words using context clues, the same cannot be said of all Chatbot technology designed to engage your customers. Chatbots able effectively complete even these simple tasks can provide a substantial return on investment.

2023 97

2023 Return on Investment Books Consulting 97

Lithium

MARCH 23, 2022

In this episode, we speak with Mary Taylor , ( ) Community Manager at Intel, about enabling and rewarding open dialogue for deeper customer engagement and return on investment. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts.

Return on Investment 52

Return on Investment ROI Customer Engagement Engagement 52

Optimove

JUNE 15, 2023

Or a hell-bent on ensuring your customers are continually engaged – aka ‘scheduled’ SMS marketer? If your KPIs are all about engagement, retention, and maximizing ROI (and let’s face it, whose aren’t? These campaigns offer consistency and reach, allowing you to proactively engage with your audience regularly.

Marketing 98

Marketing Return on Investment E-support Events 98

BirdEye

MAY 6, 2024

But imagine if there were a solution that streamlined operations, identified growth opportunities, and empowered you to showcase your return on investment (ROI). Birdeye’s Command Central directly addresses these issues by giving you a single dashboard to keep an eye on your client’s engagement and interactions.

ROI 62

ROI Multi-Channel Return on Investment Demo 62

Daniel Group

JULY 17, 2019

A common question we hear from our clients is “So, how do I get employees more engaged?” With that in mind, let’s take a deep breath and lift the hood on employee engagement, starting with the basics. So, what is “employee engagement” anyway? OK, now how do I measure engagement?

Engagement 40

Engagement Return on Investment Measurement Feedback 40

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. To capture their attention, create engaging and valuable content that aligns with your brand’s message.

ROI 52

ROI Customer Service Marketing Social Media 52

BirdEye

APRIL 24, 2023

In this blog post, we’ll share everything you need to know about digital marketing, so buckle up and get ready for an exciting journey through the cutting-edge world of customer engagement. This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

MARCH 10, 2023

Audits allow businesses to spot weaknesses, track progress, and eventually drive higher engagement and conversions, delivering a tangible impact on their bottom line. Review your social media profiles and make sure your objectives are clearly reflected in your content and engagement strategies.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

2023 111

2023 Consumers Brands Marketing 111

SurveySensum

MARCH 6, 2024

Return on Investment (ROI) As in any business venture, you’re bound to make investments. Return on Investment ROI calculations can help investors deduce whether they should clench an investment opportunity or let it slide. So, invest smartly in targeted advertisements and watch your revenue swell up!

Metrics 52

Metrics E Commerce ROI Return on Investment 52

Michel Falcon Experience

JANUARY 31, 2017

I’ve been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems I leverage to build stronger and profitable relationships with customers and employees. It has been very rewarding for both my clients and I. Is it challenging?

Engagement 128

Engagement Customer Experience Culture Social Media 128

Optimove

FEBRUARY 13, 2024

These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention. Communicate with them at an optimal time by activating a website pop-up as follows: Engage customers for a compelling experience on a brand’s website or app.

Download 59

Download Return on Investment Loyalty ROI 59