Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar Events Download 52

SurveySensum

MAY 14, 2024

Real-Time Performance Metrics: The Now of Database Monitoring In the world of database monitoring, timing is everything. Real-time performance metrics are the watchful eyes that never sleep, providing immediate insights into the health and efficiency of your database.

Metrics 52

Metrics Demo Financial Feedback 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

Customer Bliss

NOVEMBER 15, 2018

1 – Look Deeper than Surface-Level Metrics. When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Co-op Financial is essentially a B2B, to C company.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Let’s go over a few ways to make innovations in the digital era of communication work for you. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Advertising Return on Investment ROI 68

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

2020 29

2020 Marketing Government Leadership 29

Circular Edge

DECEMBER 13, 2022

This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Loyal customers are your cash flow drivers and innovation partners. Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Retently

MAY 2, 2023

NPS is one of the most popular metrics and measures customer loyalty. Example of CSAT survey CES , which stands for Customer Effort Score, is another satisfaction metric that measures how easy or difficult it is to interact with a product or service. What is NPS, CSAT, and CES?

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success Financial Roadmap Events 10

Chattermill

JUNE 3, 2019

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. customer experience metrics. Why measuring customer experience metrics matter. by Sam Frampton. on 4 Jun 2019.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

SmartKarrot

OCTOBER 2, 2023

By tracking key metrics such as product usage, customer satisfaction , and support ticket volume, you can identify at-risk customers early on and intervene before it’s too late. Use this feedback to refine your product offerings, improve customer experiences, and incorporate customer suggestions into your roadmap. ”

Touchpoint 10

Touchpoint Culture Loyalty Customer Centricity 10

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Calling all contact centers: We've released agent AI & voice integration The latest Khoros innovation release is full of new features that make agents' and customers’ lives easier.

Social Media 10

Social Media Roadmap Webinar Entertainment 10

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

SmartKarrot

DECEMBER 22, 2020

Work closely with the Product team to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Monitor team performance on key metrics and employee satisfaction. Manage customer escalations as the senior business owner for their success.

Customer Success 10

Customer Success Tourism Roadmap Customers 10

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. Here’s a recent example of this in action: A client with innovative technology we recently helped bring to market experienced a cyberattack during the sell-side process.

Roadmap 52

Roadmap Innovation Financial 2022 52

NetBase

OCTOBER 7, 2019

If you work in digital media, you have to get to one of these events. And if you watch this quick recap of two NetBase LIVE 2018 events , you’ll see why it’s so highly attended: This year, our NetBase LIVEE lineup – and learning – is even more amazing. We have two fantastic keynote speakers to kick off each event.

Events 8

Events ROI Presentation Insights 8

Gainsight

NOVEMBER 15, 2023

Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of gratitude for our incredible global Pulse community, illustrating a sentiment of solidarity for our shared challenges and successes. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. It’s amazing.

2023 52

2023 Customer Success Roadmap B2C 52

Gainsight

OCTOBER 7, 2019

It’s amazing to see usage stats and metrics, along with information about the in-product experience and engagement in the same portal. What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. We can directly correlate an input with an output or vice.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

SmartKarrot

MAY 11, 2020

With customer churn analytics, you can quantify your customers’ value – as well as the price at which you acquire them and develop innovative ideas to increase customer retention. Most churn analytics enable you to track individual user events to show the journey of the user and the steps they took before quitting the product.

Roadmap 10

Roadmap Customer Retention Events Measurement 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. An avid speaker and writer, Emilia has addressed several professionals at various events and summits.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

APRIL 25, 2022

A business leader needs to deal with varieties of crises like interpersonal conflict in the team, poor metrics, or even an untold crisis like the recent COVID-19 pandemic. And, every event or phase of crisis needs the leader to be ready to respond quickly and effectively. Trustworthiness. A leader must be trustworthy to the teammates.

Leadership 10

Leadership Communication Customer Success Roadmap 10

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Top performing content – To understand what’s working with detailed performance metrics for impressions, reach, and results. The other part is to browse social content ideas by industries and social events and holidays. October 25.,

Brands 57

Brands Social Media Multi-Channel Demo 57

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

NetBase

OCTOBER 22, 2018

Michael Fein , SVP Strategic Insights & Analytics at PMK*BNC ran down the metrics that matter, and how to keep the C-suite in the loop with easy and clear measurements of progress. The NetBase Roadmap – Skating to Where the Puck Is. Social Media Metrics You Need To Master: Get More From Your Analytics.

Social Media 58

Social Media Roadmap Hotels Brands 58

CSM Practice

DECEMBER 4, 2020

In this Chat & Learn episode, Irit Eizips, CEO & COO of CSM Practice featured Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP and talked about innovative ways to structure the conversation around value with customers, and easy tips to quantify the perceived value and customer experience.

NPS 69

NPS Customers Customer Success Measurement 69

Amity

OCTOBER 31, 2016

We were doing Customer Success without really thinking about it or calling it "customer success" I did that for a few years and as part of my role I happened to meet one of Uberflip's Co-Founders, Randy , at a marketing event in the city. What metrics do you watch closely? Around 2013, we started to shift our focus.

Customer Success 0

Customer Success Customers Definition Metrics 0

Gainsight

AUGUST 10, 2020

Every year, the CxO Summit is one of the most anticipated events in the industry. As always, our incredible Corporate Events team was up to the challenge, and I was excited to have the opportunity to be a part of the “tiger team.” . The CS org is a gold mine of feedback and potential innovation for your product team to leverage.

Leadership 59

Leadership 2020 Events Customer Success 59

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so there’s something for everyone. As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. World-class thought leadership.

2020 29

2020 Customer Experience B2B Leadership 29

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Hear from breakthrough brands.

2020 29

2020 Government Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Hear from breakthrough brands.

Government 29

Government 2020 Leadership Events 29

Pointillist

MAY 23, 2018

Visualize a “future-state” customer experience to spur innovation. This needs to be established in order for leaders to be open to understanding that the business metrics and scorecards typically used in these scenarios only tell part of the performance story. Identify the key “make or break it” moments in the overall journey.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Currency Alliance

FEBRUARY 26, 2019

Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Vanity metrics, such as total membership, are no longer an indicator of success. Profit is derived from engagement that links directly to incremental sales.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

ClearAction

SEPTEMBER 28, 2015

Marketing dashboards and metrics of all types are the specialty of the Quantifier. Agile marketing is rooted in agile software design methodology, and agile innovation is in widespread use among R&D (research and development) departments. This fine-tuning grows Marketing Operations value as each Marketing area becomes more mature.

Marketing 62

Marketing Reference Roadmap Government 62