Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. Bring CCW experience home here. Date : July 28, 2020.

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Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. Below are 5 key learnings for any customer experience or customer support professional taken from the 29 sessions during the event. 5 Key Learnings 1.

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2023 2024 Events Touchpoint 52

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

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Omnichannel Fashion Events Culture 52

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. Tune in to learn how to provide exceptional customer experiences and ways you can implement best practices to make the best of Birdeye’s partnership with Google.

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2023 Multi-Channel Books Events 105

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

2024 52

2024 Connections 2025 Download 52

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

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2023 Events E Commerce Blog 52

PK

JULY 25, 2019

Fostering a community with your customers is key to brand loyalty. Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Your best customers likely expect community.

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Events Retail Loyalty Seminar 49

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Ensure mobile responsiveness for a seamless experience on various devices.

Marketing 111

Marketing Social Media Advertising Workshop 111

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event.

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Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

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2023 Retail Hotels Events 52

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. When: July 4 to 5, 2017.

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2017 Events Customer Experience Customer Journey Mapping 50

Thematic

MARCH 13, 2023

It's a festival known for being the most unconventional event in the US. The conference is so large that it's impossible to experience everything it has to offer. With 10 breakout sessions happening simultaneously, you'll be torn between choosing at least three to attend. Have you ever heard of Burning Man?

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Entertainment Events 2023 Advertising 62

CSM Magazine

SEPTEMBER 25, 2023

Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

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Virtual Agent Customer Service Events Innovation 59

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. She seamlessly integrates her music and brand narratives across multiple platforms, from spellbinding music videos to enticing brand partnerships.

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Engagement Entertainment Events Connections 52

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event. I am new to Genesys, and so found this session very helpful.”

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Customer Experience Roadmap Multi-Channel Events 59

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

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Connections Chief Customer Officer E-support Events 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

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2020 Customer Experience Workshop 2019 96

Kustomer

NOVEMBER 30, 2023

As brands seek to leverage the power of customer experience for growth, the intersection of humans and artificial intelligence (AI) continues to redefine the ecosystem. Below, we’ll explore the contributions and insights of 5 distinguished session speakers, each offering a unique lens through which to view the future of CX.

Customer Experience 52

Customer Experience Social Media 2023 Leadership 52

Gainsight

FEBRUARY 13, 2024

Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For CS teams, we’ll reveal our strategies for improving customer experience while saving your time.

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2024 Events Engagement Connections 52

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

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2020 Events Customer Journey Brands 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

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2020 Events Customer Journey Brands 143

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships. Just one of several sessions on maximizing Optimove.

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2024 Connections 2025 Download 64

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). ” And yes, you did read those opening paragraphs correctly!

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2024 Events Technology Customer Journey 52

Alida

SEPTEMBER 14, 2016

If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. Past attendees have told us that the Summit is a great way to meet, learn from and party with industry peers and business leaders from global brands. Here’s why.

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Customer Centricity 2016 Innovation Events 138

CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it. . “AI is no longer a concept of the future.

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Consulting 2023 Multi-Channel Events 52

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. One way to attract as many viewers as possible is to offer a great mobile experience. One way to attract as many viewers as possible is to offer a great mobile experience.

Events 56

Events Loyalty Programs Transportation Sports 56

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience.

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Events Customer Journey Mapping Workshop Hotels 40

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . Being a part of an expert-led community like this SaaStock Remote event gives access to the knowledge and experience SaaS leaders need. . Strategy : ‘Boost Retention.

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Customer Success 2021 Workshop Events 80

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

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2024 Sports Download Events 69

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. That's the finding from our latest report on the future of events.

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Events 2021 Travel 2022 49

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

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Retail Engagement Customer Experience Loyalty Programs 78

Experience Investigators by 360Connext

MARCH 18, 2015

There are fewer opportunities to discover new speakers through wandering into sessions. The lines are too long and the sessions are often too crowded.) There are corporate sponsors like Miller Lite and McDonald’s taking over from independent brands with unique offerings. How will we use this technology to better our experiences?

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Interaction 2015 Innovation Fashion 275

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. We've introduced metrics for Events and new metrics for Ideas.

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2024 Social Media Roadmap Webinar 52

BirdEye

MARCH 29, 2024

Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field. Network with other professionals and potential investors by engaging in meaningful conversations and sharing your experiences.

Social Media 59

Social Media Sales Advertising Connections 59

Alida

OCTOBER 4, 2016

In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. Here are the most breakthrough ideas and tips from the session: Start with simple, yet timeless best practices.

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Engagement Entertainment Insights 2016 250

Alida

DECEMBER 4, 2017

Cadillac is a brand that needs no introduction. It is an iconic company—a larger-than-life brand that people associate with luxury. Historically, luxury brands were defined by status, opulence and popularity. A brand that was imported, such as Gucci, had cache, as did the Prada label. Focusing on customer experience.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40