SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. So, how can they do that? Let’s delve into it.

User Experience 52

User Experience Feedback Events Insights 52

BirdEye

DECEMBER 12, 2022

Host an Ask Me Anything (AMA) session 4. Showcase products and services 5. Promote an event 12. This will keep your followers updated on the latest trends, news, and research related to your industry. Host an Ask Me Anything (AMA) session. Showcase products and services. Highlight relevant industry news 3.

Social Media 98

Social Media Marketing Events Culture 98

COPC

MAY 11, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Other Events: May 25, 2017.

Events 40

Events Seminar 2017 Contact Center 40

Education Services Group

MAY 12, 2021

This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. With so many impressive sessions and speakers, it was hard to choose which to attend each day! Looking back at TSIA Interact, two sessions really stood out for me.

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell. Who’s there?

2019 95

2019 Innovation Telecommunications Events 95

BirdEye

MARCH 11, 2024

How to leverage hashtags for event marketing? During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. This allows your content to be part of the broader conversation and connects you with attendees and those following the event online.

Social Media 72

Social Media Events Connections Engagement 72

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics.

2020 96

2020 Customer Experience Workshop 2019 96

Alida

OCTOBER 4, 2016

In one breakout session, Molly Schmied, director of market research and insights at the Ohio State University, and Jason Minser, director of customer research at the Washington Metropolitan Area Transit Authority, joined Kelly Gartshore, Vision Critical VP of customer success, to discuss new ways of increasing community engagement.

Engagement 250

Engagement Entertainment Insights 2016 250

2020 Research

MAY 25, 2023

Qualitative research projects are often nuanced and complex, so you need a digital qual platform that’s simple to use and yet accommodates your various needs. It has numerous event types to help you reach your objectives , including V ideo I nterviews. Our Breakout Rooms were built by researchers, for researchers.

Consulting 52

Consulting Books Insights Events 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle. Look forward to reading his book!

2016 267

2016 Innovation Marketing Insights 267

BirdEye

MAY 10, 2023

When you’re looking to grow your business, a marketing strategy will enable you to reach potential customers and effectively promote your products or services. Consistently educate, inform, and entertain them while simultaneously familiarizing them with your products or services.

Marketing 98

Marketing Social Media Advertising Reference 98

SurveySparrow

OCTOBER 21, 2023

What do you think is the first recorded design research? Design research is more than just a process. What is Design Research? Design research is the systematic investigation that fuels innovation by understanding user needs, preferences, and behaviors. In evaluative research, usability testing can be conducted. (If

E Commerce 52

E Commerce User Experience Innovation Document 52

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. With such tools, they can focus on selected products or choose specific demographics for the survey.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

COPC

OCTOBER 16, 2023

During the Execs in the Know Customer Response Summit in Nashville, we reviewed the generational differences in the current frontline workforce, supported by current research conducted by COPC Inc. Senior CX leaders provided valuable input and experiences in this interactive session.

Leadership 94

Leadership Transportation Workshop Contact Center 94

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Ready to register for Oracle Modern CX 2020?

2020 62

2020 Customer Service Roadmap Hospitality 62

Gainsight

MAY 18, 2020

Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. Over 25 companies shared best practices and learnings across four keynotes, 27 sessions, and 40+ networking groups. Live or recorded?

2020 105

2020 Events ROI Multi-Channel 105

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. It’s extra work and research to understand why customers answer strangers’ questions in digital communities.

2022 52

2022 Social Media 2023 Roadmap 52

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. Digital Strategies to Turn Around a Struggling Product Line.

Interaction 52

Interaction Customer Success Events 2025 52

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. Watch the session: How Stacked Is Your CS Tech Stack?

Customer Success 98

Customer Success Leadership Sales Chief Customer Officer 98

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

2020 72

2020 Customer Success Events Workshop 72

BirdEye

DECEMBER 25, 2023

Click "Create page" and start customizing your page by adding images, products, videos, and engaging content. 15 tips on how to grow your LinkedIn Business page Customize your LinkedIn Business page Enhance your LinkedIn Business Page with Showcase Pages How can LinkedIn’s Product Page elevate your social reputation?

Social Media 59

Social Media Events Measurement Engagement 59

Gainsight

JUNE 11, 2021

We even had Mindy Kaling do some word associations at the end of her session! For the final day of Pulse, we took that one step further and had a “Lightning Round” day of sessions. The 15-minute and 30-minute sessions allowed attendees to soak up every last bit of knowledge. This session was led by Violaine Yziquel, Sr.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Optimove

JULY 13, 2023

” Little did we know we’d be facing a very, very long wait due to a global pandemic … But now, WE ARE BACK with one of the biggest, brightest, and boldest marketing events in the calendar: Optimove Connect 2023 , our premier user conference, taking place in Tel Aviv, 25-26 October. Click here to register.

2023 52

2023 Connections Events 2019 52

Think Customers

JUNE 29, 2022

With executives searching for answers, the event focused on providing insight and tactics to help customer experience leaders understand more about what customers and employees want and how to deliver quality interactions in this unique, uncertain climate. Virtual employees go the distance to cultivate culture. Send-off in style.

Culture 59

Culture Roadmap Consumers Events 59

One Millimeter Mindset

AUGUST 23, 2018

Reacting when customers report gaps in service delivery or product quality. Instead of relying on internally-focused measurements which reinforce existing products, services and programs. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Your clients have a revelation for you.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

SurveySparrow

NOVEMBER 24, 2022

User research helps businesses place people at the center of their product design. Without it, you will build a product that might not resonate with your audience. UserTesting is a user research platform tool that is great for organizations to understand how customers feel when they use their products.

2023 52

2023 Net Promoter Score Feedback Workshop 52

SurveySparrow

DECEMBER 6, 2021

The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event. There are more than 200 sessions happening simultaneously, and there’s a good chance that you might surely end up attending a session that you really want to.

2021 98

2021 Events Leadership Culture 98

BirdEye

MARCH 22, 2024

Steve Wiideman at Birdeye View session for Growing on Google Google My Business description examples According to Google, the guidelines for the best Google Business descriptions are as follows: You must mention the business category, target location, and service area, if applicable.

Events 59

Events Multi-Channel Demo Sales 59

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics.

2020 52

2020 Customer Experience Workshop Events 52

SurveySparrow

AUGUST 14, 2023

Don’t worry, we’ve done the research for you. Tailored Inquiry: Craft questions that matter to you, whether it’s about yoga class timing, product names, meeting venues, or predictions for the next election. That’s right; getting meaningful responses can be quite a challenge.

Social Media 52

Social Media Multi-Channel Presentation Events 52

2020 Research

JULY 25, 2022

In July 2022, Ross McLean, VP of Mobile Qualitative Research at Schlesinger Group, and Isaac Rogers, Chief Strategy Officer, presented “The Joy of Asynchronous Research.”. Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences.

Travel 52

Travel Insights 2022 Webinar 52

2020 Research

JULY 25, 2022

In July 2022, Ross McLean, VP of Mobile Qualitative Research at Schlesinger Group, and Isaac Rogers, Chief Strategy Officer, presented “The Joy of Asynchronous Research.”. Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences.

Travel 52

Travel Insights 2022 Webinar 52

ChurnZero

FEBRUARY 1, 2024

Multithreading in customer success is the practice of mapping and building multiple relationships within your customer accounts, making your overall relationships more resilient to the common event of a champion or key contact leaving. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session.

Customer Success 52

Customer Success Webinar Sales Customers 52

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation means letting your customers in on the ground floor of innovation and creating new products, services, and customer journeys in sometimes real time with them. Invite customers to participate in innovation sessions around key parts of the journey or invite them to help you build your map from the ground up.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Workshop 110

SurveyGizmo

DECEMBER 27, 2022

This metric can be impacted by bugs, ad campaigns, recent events, and more. Customer engagement numbers Research shows that mobile customers use nine apps a day and 30 a month , and the average U.S. They can be measured by app open rate (AOR) or session metrics. It indicates if your user base is growing or shrinking.

Metrics 52

Metrics Measurement Download 2021 52

ProProfs Chat

JUNE 26, 2019

Market Research Survey Questions. Event Survey Questions. Customer surveys are used to gather insights from the customer about the product, service, and the whole sales process in general. Customer satisfaction survey questions are centered around how satisfied the customer is with the product and the company.

Feedback 75

Feedback Net Promoter Score Events Hospitality 75

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78