SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. They were asking for feedback on their products.

Events 52

Events NPS Webinar Demo 52

CSM Magazine

FEBRUARY 8, 2021

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. It is becoming clearer that top-class customer experience cannot be achieved without nurturing great employee experience.

Customer Centricity 52

Customer Centricity Webinar Culture 2021 52

CSM Magazine

NOVEMBER 17, 2020

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.

Webinar 52

Webinar Consumers Mobile Customer Service 2020 52

Playvox

APRIL 14, 2022

Service standards help to establish positive and effective interactions between a customer and a business. For example, in a restaurant, customers expect a level of promptness, friendliness, service-mindedness, and food-oriented knowledge. A large part of their customer experience success is due to careful workforce planning.

Contact Center 78

Contact Center Omnichannel Events Webinar 78

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. The choice of the right marketing channel can make or break a campaign. They can be free, paid, online, or offline.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Kustomer

DECEMBER 29, 2020

It was a year of success for Kustomer, with immense product developments, award wins and acquisitions, but customer service was also more important than ever before. Changing Consumer Attitudes Means More Digital Commerce. It’s therefore important to consider new, digital-first service options for 2021 and beyond.

2020 105

2020 E Commerce 2021 Consumers 105

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Some concerns around customers feeling like they are being spammed. Watch it here if you missed it!). How much is too much automation?

Webinar 98

Webinar Touchpoint NPS Definition 98

BirdEye

FEBRUARY 13, 2024

As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Think Customers

APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing. When we think of the ideal vaccine experience, it needs to be built to scale,” Ignasinski said.

Healthcare 59

Healthcare Webinar Retail Consumers 59

Lithium

OCTOBER 4, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Hear directly from the customers themselves and read their submissions here! Can you believe it's already Fall? Marketing. Communities.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. These goals can be to increase brand awareness, generate more leads, boost customer engagement and loyalty, improve customer service, monitor brand reputation, and establish thought leadership, to name a few.

Social Media 93

Social Media Measurement Metrics Brands 93

Playvox

OCTOBER 6, 2021

Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses.

Contact Center 75

Contact Center 2025 Management 2021 75

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. How to Calculate 6 Key Customer Success Metrics.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ClientSuccess

JUNE 19, 2019

If you think retaining an existing customer is expensive and unnecessary, try acquiring a new one. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Personalized Offers Lead to Loyal Customers.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Multi-Channel Financial Banking 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

2016 80

2016 Customer Success Webinar Customers 80

Kustomer

JUNE 14, 2019

From transactions to experiences, see how today’s customers are changing customer service. The digital age has forever changed the way companies do business. A business landscape where convenience, personalized service and customer experience are king. New Generation, New Customer Expectations.

Customer Service 40

Customer Service Omnichannel Social Media Customers 40

Kustomer

FEBRUARY 24, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jay Hinman who’s a pro at understanding what it takes to optimize search results to the fullest. You’ve got a big event coming up, perhaps a wedding or company dinner. Digital Transformation Makes a Difference.

E Commerce 97

E Commerce E-support Apparel Retail 97

Totango

MARCH 3, 2020

Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them. What Causes a High Churn Rate?

Webinar 84

Webinar Customer Success Customer Centricity NPS 84

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. Measuring customer satisfaction requires collecting data and calculating your CSAT.

NPS 62

NPS Net Promoter Score Customer Satisfaction Feedback 62

SurveyGizmo

SEPTEMBER 12, 2017

Thriving in the Experience Economy. Customer’s expectations have undoubtedly changed. Think of yourself as the customer and audit how you judge each company you provide business to. Consistency-rich experiences. And that’s what their customers like you and me are purchasing. A New Age: The Experience Economy.

Advertising 56

Advertising Sports Airlines Social Media 56

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. But loyal customers don’t just appear out of thin air.

Customer Retention 75

Customer Retention Customers Customer Success Social Media 75

Kustomer

JULY 23, 2019

To say we’re living in a customer-centric age is an understatement: companies who fail to prioritize the customer experience are outpaced by their CX-leading competitors by nearly 80%. Working with the customer where they’re comfortable.

Connections 45

Connections Customer Experience Touchpoint Social Media 45

Gainsight

MAY 3, 2020

Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game ! For the past few months, our marketing team has conceptualized an experience that brings all the best of Pulse to the homes of the more than 14,000 people who are currently registered. Get Comfortable.

Travel 52

Travel Webinar Download Books 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. adults between the ages of 18-29 are active social media users, followed by 81% of U.S. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Magellan Solutions

JULY 29, 2021

The age of artificial intelligence (AI) is now very much upon us. . Artificial Intelligence, a threat to Filipino telemarketers ? Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . But, is this rate of adoption for better or for worse?

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

C Space

JULY 29, 2020

The Consumer Technology Association , organizer of the annual CES show, has announced that next year’s event will only take place as a series of online webinars. ” CES is the first big in-person tech event for 2021 that’s been canceled, and was one of the last to take place in 2020 before the world went into lockdown.

2020 40

2020 Brands Hotels Apparel 40

SmartKarrot

OCTOBER 13, 2023

In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. Considering this, here are five crucial strategies every customer retention playbook should include: 1.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

Stella Connect

JUNE 5, 2017

But we’re also looking ahead to the next great industry event: this year’s CCW Conference & Expo , June 26–30 in Las Vegas. The Journey to Customer Centricity – People Powered, Customer Driven Strategy (Keynote). A customer-centric culture radiates outward, and endears brands to their customers. Stephen Loyka.

Call Center 40

Call Center 2017 Contact Center Chief Customer Officer 40

Michel Falcon Experience

FEBRUARY 19, 2016

If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. If this strategy worked for me, surely it will work for you too!

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

SurveySparrow

JUNE 26, 2019

Customer feedback is one of the most effective tools that companies can use to stay relevant and keep making their offerings for their customers better. Getting open and honest feedback from your customers is not always easy as the question everyone throws around is- “What’s in it for me?” What is closing the feedback loop?

Feedback 60

Feedback Touchpoint Brands Marketing 60

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise also helps companies overcome the aging workers and skilled labor gap challenges by seamlessly connecting to augmented reality and visual intelligence so that organizational knowledge can be easily captured, organized and shared. Click here to check out our top videos, infographics, webinars and whitepapers from 2018!

2018 33

2018 Webinar Management Blog 33

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise also helps companies overcome the aging workers and skilled labor gap challenges by seamlessly connecting to augmented reality and visual intelligence so that organizational knowledge can be easily captured, organized and shared. Click here to check out our top videos, infographics, webinars and whitepapers from 2018!

2018 28

2018 Webinar Management Blog 28

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. You will need to convince your customers to choose your brand over your competition and recommend your products to family and friends. Study The Customer Journey.

Customer Engagement 10

Customer Engagement Sales Engagement Innovation 10

Amity

DECEMBER 9, 2016

The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. What if we learned from our most successful customers and used that to speak to our intended audience? Pay attention in pre-sales calls.

Customer Success 109

Customer Success Marketing E-support Social Media 109