delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. In this post, we’ll cover: What is a post-event survey? Why send post-event surveys?

Events 100

Events Feedback Net Promoter Score Touchpoint 100

SurveySensum

DECEMBER 28, 2023

And client surveys have emerged as a key tool in understanding client satisfaction and improving overall service quality. Surveys are vital tools for understanding client satisfaction and refining service quality, offering insights into needs and aiding in relationship management.

Feedback 52

Feedback Demo Communication Innovation 52

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. They capture their joys, frustrations, and valuable insights.

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Events Feedback Insights Presentation 119

SurveySparrow

FEBRUARY 22, 2024

Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Retently

DECEMBER 20, 2018

So instead of filling out those classic “us VS them” comparison tables, we decided to go for something different and showcase some of Retently’s unique features and functionalities. If you’re wondering why we’ve listed only 8 points, it’s not because we have just 8 unique features. Everything is tied to survey campaigns.

NPS 97

NPS Multi-Channel Feedback Article 97

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  Surveys, interviews, and feedback forms are examples. But what are the key differences? Here's how.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  Surveys, interviews, and feedback forms are examples. But what are the key differences? Here's how.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  Surveys, interviews, and feedback forms are examples. But what are the key differences? Here's how.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

SurveySparrow

AUGUST 27, 2023

Surveys are pivotal when it comes to feedback. When excitement, suspense, and surveys come up in the same conversation, we have one thing in mind—the battle of SurveySparrow vs Typeform. Here’s a comprehensive breakdown of the distinct features and pricing plans of the two survey giants! No problem. You think that’s it?

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Multi-Channel Feedback Interaction Insights 52

SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

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Multi-Channel Document Feedback Insights 52

SurveySparrow

OCTOBER 13, 2023

For instance, SurveySparrow lets you not only create engaging surveys and collect data but also analyze and act upon the rich insights you gather from the process. Its advanced analytics tools and premium features may be just what you’re looking for! Try it out for free! Please enter a valid Email ID.

Feedback 52

Feedback E Commerce Social Media E-support 52

SurveySensum

JANUARY 5, 2024

Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Address Common Concerns: By identifying common keywords, businesses can address recurring customer concerns, reducing support queries and improving overall customer satisfaction. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52

SurveySparrow

FEBRUARY 24, 2024

You’ll also be able to put what you’ve learned into practice with the help of a survey tool and see the effect it brings once you cover the topics!) Let me tell you why: Beyond Satisfaction Surveys: It goes beyond basic surveys by measuring the emotions and reasons behind customer responses.

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Definition Social Media Feedback Customers 52

SurveySensum

NOVEMBER 2, 2023

Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? So, how to Create Effective Surveys? How to Distribute and Collect Surveys?

Feedback 52

Feedback Social Media Net Promoter Score Customer Satisfaction 52

SurveySensum

APRIL 16, 2024

The dedicated development team needs to manage complex and interdependent tasks such as features relying on design mockups, APIs dependent on prior development, and testing requiring stable builds. Providing the team with quantitative targets for features, quality, and release dates keeps them on the same page.

Social Media 52

Social Media Demo Feedback Communication 52

Gainsight

NOVEMBER 13, 2023

Available in the Text Analytics section of Gainsight CS, Takeaways provides an aggregated summary of recurring customer feedback and opinions, automatically searching and summarizing customer insights from survey responses as well as Timeline entries. Takeaways Last but not least— Takeaways.

Customer Success 52

Customer Success Roadmap 2021 Customer Insights 52

Thematic

DECEMBER 12, 2023

Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. For example, text responses in surveys, comments on social media, reviews, customer service lines or chat logs. Gartner research found that 95% of companies collect feedback through different types of surveys.

Feedback 62

Feedback Social Media Banking Insights 62

SurveySensum

OCTOBER 30, 2023

Surveys: Surveys are an excellent way to collect structured feedback from beta testers. Companies can use online survey tools to create questionnaires that gather specific information about the product’s performance and usability. How to Gather Pre-Launch Customer Feedback and When?

Feedback 52

Feedback User Experience Demo Insights 52

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. It used to be that Product focused on features (and usually, the more features, the better). Survey results. Last touch (i.e.,

Customer Success 97

Customer Success Net Promoter Score Chief Customer Officer Leadership 97

SurveySparrow

JUNE 19, 2023

How SurveySparrow Can Contribute to Crafting a Better Customer Experience SurveySparrow is a customer experience platform that offers online survey and feedback solutions. Personalized Surveys : Tailor surveys based on customer preferences and behaviors for a more relevant and targeted experience. Please enter a valid Email ID.

Customer Experience 52

Customer Experience Multi-Channel Social Media Omnichannel 52

SurveySensum

SEPTEMBER 18, 2023

Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product.

Hotels 52

Hotels User Experience Books Feedback 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ The Fix – Close the Feedback Loop To ensure that your NPS and CSAT survey data don’t end up as mere data points on a graph, it is important to establish a robust feedback loop within your organization.

Automotive 52

Automotive NPS Feedback Touchpoint 52

SurveySensum

AUGUST 9, 2023

That’s where the SaaS onboarding survey comes in – like a flashlight that helps you see through the fog of customer preferences. What is a SaaS Onboarding Survey? What is a SaaS Onboarding Survey? A B2B SaaS onboarding survey is a set of questions given to new customers when they start using a B2B SaaS product.

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B2B User Experience Demo Feedback 52

delighted

JANUARY 19, 2023

No-code customization We’ve made it easier than ever to customize your survey and sending triggers, without needing to loop in your development team! Send from your own email domain Add more personalization to survey emails by sending them from your domain. You can now collect G2 reviews when a respondent completes a Delighted survey.

2022 52

2022 Net Promoter Score 2023 Metrics 52

SurveySparrow

NOVEMBER 21, 2020

Online surveys are one of the new trends in today’s digital world. From customer surveys to employees, online surveys are everywhere. Thanks to this popularity, you will get hundreds of survey tools in the market that will dazzle you with their attractive features and pricing. Wait, there’s more!

NPS 52

NPS Brands Feedback Engagement 52

ProProfs Chat

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Social Media 52

Social Media NPS Net Promoter Score Feedback 52

West Monroe

AUGUST 30, 2021

West Monroe fielded a survey in 2018 delving into consumer spending on subscription services. We know this because we conducted the same survey again in 2021. Featured Content. Next, we took people through an exhaustive inventory of their recurring monthly expenses, across 21 categories. The main takeaway then?

2018 52

2018 2021 Fashion Consumers 52

SurveySparrow

OCTOBER 14, 2020

But only a stand-alone NPS platform won’t help you to collect rich insights and engaging surveys. You should look for AskNicely alternatives that offer actionable features like real-time data reporting, automation, 360-degree feedback , integrations, and much more. What is Online Survey Software? SurveySparrow. SoGoSurvey.

NPS 52

NPS Feedback Social Media Omnichannel 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Some blog areas are limited to Khoros customers only.

2023 52

2023 Webinar Metrics Social Media 52

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

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Document Events Connections Customers 97

SurveySparrow

JANUARY 21, 2023

Sports survey questions play a massive role in that. Sports Survey Questions And Their Importance Sports survey questions play a crucial role for a coach, sports institution, and a management agency in accessing the different qualities of sportspersons. 75+ Sports Survey Questions To Skip At Your Own Risk! If yes, why?

Sports 52

Sports Events Entertainment E-support 52

delighted

MAY 18, 2021

We regularly share feedback and ideas for program improvement through all-company Slack channels and recurring team meetings. How is your Delighted experience management program set up (survey type, distribution method)? Our NPS survey is designed to get regular feedback from all of our users at least once every six months.

Net Promoter Score 54

Net Promoter Score NPS Feedback Effort Score 54

Retently

JUNE 24, 2018

In the increasingly crowded market, each NPS® product strives to become noticeable by means of distinct features that makes it competitive and visible. It’s not worth mentioning that sending NPS surveys manually from your regular mailbox, storing and calculating the results in an excel spreadsheet is a bad idea. Survey customization.

NPS 106

NPS Net Promoter Score 2018 Feedback 106

West Monroe

JANUARY 12, 2022

As this shift occurs, annual recurring revenue (ARR) growth is becoming a core business metric—if not the metric—for many software companies. Market-sizing analyses and customer interviews/surveys provide relevant input for shaping decisions about where to play. Use a disciplined framework for guiding product development.

Innovation 52

Innovation Roadmap Feedback Metrics 52

SurveySparrow

MAY 24, 2023

While 123 Form Builder has been here for some time, there are now plenty of alternatives that can provide even more features and flexibility. Features such as in-built workflows help you create conversational forms, NPS surveys, 360-degree feedback, and quizzes. Here are some platform features that we hope will excite you.

2023 52

2023 User Experience Document Social Media 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

SurveySparrow

FEBRUARY 7, 2024

Plus, NPS surveys include open-ended questions. The platform lets you create conversational surveys. Create NPS surveys with SurveySparrow Elevate Patient Satisfaction Now! If you are looking for a powerful but easy-to-use NPS survey platform, I recommend SurveySparrow. Here, patients can share honest feedback.

Net Promoter Score 52

Net Promoter Score Healthcare NPS Feedback 52