InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 260

Social Media Insights Feedback Loyalty 260

Innovative CX

FEBRUARY 4, 2021

You’ve worked hard on establishing a new CX strategy for your organization. There’s no question you’re hitting the ground running and your CX is hitting on all cylinders. Organizations may select business partners for several reasons including lowest cost, highest quality, convenient logistics, or geographic location.

Advertising 52

Advertising Metrics Document Touchpoint 52

InMoment XI

FEBRUARY 6, 2024

Social Media is a Vital Part of an Integrated CX Strategy Social media provides a platform for real-time interaction, feedback, and relationship-building between your company and your customers. Social Media Marketing Builds Brand Reputation Social media marketing is also a powerful brand reputation management tactic.

Social Media 260

Social Media Marketing 2023 Advertising 260

TechSee

SEPTEMBER 24, 2019

Inconsistent interactions confuse customers and can damage the brand’s reputation. This critical element of any CX strategy should be top of mind for everyone from the C-suite to frontline personnel. Delivering a consistent customer experience is imperative for companies that want to drive loyalty.

Customer Experience 150

Customer Experience Hotels Social Media Omnichannel 150

Retently

MARCH 26, 2024

Ease of use is critical, particularly if you don’t have a dedicated team to manage your surveys. Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. Customer Experience A product might meet your needs in terms of features and price.

2024 78

2024 Multi-Channel NPS Feedback 78

ProProfs Chat

OCTOBER 25, 2021

Use a centralized customer feedback hub to manage customer feedback. This customer experience management platform helps you analyze customer feedback from various sources like surveys, online reviews, and other brand mentions. This could take the form of their location, web-browser details, etc. Pricing: Custom pricing. (c)

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98