help-center 
Upstream Works
JUNE 9, 2022
After five years of providing what amounted to call center plumbing, we had really zeroed in on what call centers did and realized that the heart of a call center was and always will be the people that operate the phones. The contact center was even more complicated. Today, we are embarking on something new and exciting.
Feedbackly
MARCH 28, 2024
Participating shopping centers include Vantaa’s Jumbo-Flamingo, Helsinki’s Kannelmäki Kaari, Tampere’s Ratina, and Raisio’s Mylly. The effects of music are also being studied at the store level in the Finnish bookstores Suomalainen Kirjakauppa of these aforementioned shopping centers.
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InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?
Gainsight
OCTOBER 25, 2023
Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves? In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person.
Kustomer
MARCH 8, 2021
And often, high-growth brands struggle to scale their contact centers while also managing an influx of shopper queries, such as returns or locating an item. What Is Help Center Software? What Is Help Center Software? Why Focus on Help Center Software? What makes great software? Read more below.
InMoment XI
OCTOBER 19, 2023
In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. What is a Contact Center and How Does it Work? The primary goal of a contact center is to ensure that customers receive timely and effective support.
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Self-service is on the rise. More and more customers are looking to solve their own issues without human intervention.
To retain customers, companies need to work on the experience they provide and be available 24/7 through all imaginable communication channels.
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As contact center needs and pain points have evolved, so have contact center buying processes. This guide covers: Omnichannel & Inbound.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. How do you make a real case for implementing self-service in the contact center?
Speaker: Rana Gujral, CEO at Behavioral Signals
But are your contact center practices able to grow with a customer’s experience? With the help of AI and voice data, conversations can be broken down and analyzed, helping businesses make changes to calibrate these conversations and ultimately improve outcomes. And are you ready to apply automation in the most efficient way?
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Delivering white glove customer service to millions worldwide is a challenge, so Orvis turned to Khoros CX Insights to help identify and resolve friction points in the customer experience. Resolving these friction points led to a 20% reduction in call handle time and 50% of returns converted into exchanges.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
2020 was the year that customer call centers and customer experience were pushed to their limit. With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. Where to start? Buy or build?
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Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements. CXperts is your go-to solution for improving citizen experience.
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