InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Social Media NPS 260

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. How exactly do you do this? In the modern digital world, it’s by creating a seamless customer experience strategy.

Customer Experience 260

Customer Experience Social Media Touchpoint Net Promoter Score 260

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. CX leaders need to present strong business cases for every step of their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Key findings Let’s take a closer look at what our latest study uncovered about the current state of online reviews.

2024 110

2024 Automotive 2023 Healthcare 110

BirdEye

AUGUST 31, 2023

This involves many aspects, but one critical element is managing Google reviews effectively. For this, automating Google reviews has become a strategic approach to enhancing your brand’s image and credibility. Be Found Wherever Your Customers Search Want to see the impact of Birdeye on your business?

Demo 110

Demo Feedback Insights Consumers 110

BirdEye

JULY 6, 2023

Customers evaluate businesses across many channels before they make a decision. Most of these evaluations happen on the basis of existing customer reviews. Review aggregator sites are the most popular channels for your potential customers to read those reviews from your existing clientele.

Social Media 98

Social Media 2023 Consumers Feedback 98

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Social Media 157

Social Media Feedback User Experience Insights 157

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Tips to get more Houzz reviews Is Houzz a legit service? Table of contents What is Houzz?

Social Media 96

Social Media 2009 Magazine Feedback 96

BirdEye

DECEMBER 22, 2022

You might be wondering if Google reviews help your ranking and boost SEO. A strong online presence is absolutely necessary for gaining new customers. If people can’t find you online, they can’t do business with you. Customer reviews are directly linked to how easily people can find your business online.

Article 105

Article Feedback Management Information 105

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 110

Marketing Social Media Advertising Workshop 110

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. Table of contents What are one-star reviews? Be professional in your response 3.

Feedback 98

Feedback Customer Satisfaction Brands Management 98

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Having good and bad reviews is normal.

2023 58

2023 Feedback Demo Consumers 58

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Reviews serve as a resource for prospective customers to make informed decisions.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

MAY 16, 2022

If you want your business to have a well-established online presence, you need to consider the weight of Google reviews on your ranking and reputation. Reviews are a way to grow your business digitally, both in how you rank on Google and how customers rate and review your products.

Competitive Advantage 98

Competitive Advantage 2022 2021 Interaction 98

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 114

Sales Automotive Advertising Demo 114

Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. You’re not face-to-face with these customers, so you need a way to understand what’s happening. 77% of customers prefer brands that listen to them.

Social Media 62

Social Media Feedback NPS Insights 62

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 63

Marketing Social Media Advertising User Experience 63

Magellan Solutions

MARCH 19, 2024

But how can you, as a business owner, use content moderation to your advantage? Content moderation addresses this challenge by protecting your brand’s reputation and creating a welcoming environment for your audience. Content moderation is crucial for businesses using social media for marketing.

Social Media 52

Social Media Marketing Advertising Brands 52

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Monitors and responds to customer feedback 2. Provides insights 6.

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

NOVEMBER 30, 2023

What’s the best thing for a plumbing business? It sounds perfect, but it can be hard to achieve, especially in a competitive market. Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers.

Social Media 58

Social Media Advertising 2024 Marketing 58

Team Support

JUNE 29, 2023

Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. What’s The Benefit Of Focusing On Customer Satisfaction?

Customer Expectations 97

Customer Expectations Customer Satisfaction Net Promoter Score Customers 97

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. That’s why mastering professional follow-up emails is so vital for succeeding in the modern business landscape. I am here to help!

Demo 110

Demo Events Communication Feedback 110

BirdEye

OCTOBER 19, 2023

With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Grow your customer base with email marketing 5. Update Google Business Profile for increased visibility 6. Manage your reviews to build social proof 7.

Marketing 63

Marketing Social Media Multi-Channel Loyalty Programs 63

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

2023 105

2023 Customer Service 2024 Airlines 105

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. Solution: 1.

Management 58

Management Brand Values Demo Social Media 58

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Playvox

OCTOBER 20, 2023

In face-to-face interactions with customers, you have the advantage of observing eye contact, tone of voice, body language, and other cues that go along with their spoken words. For example, does “it works fine” and “customer support was ok” mean customers are happy, upset, or indifferent? What is Customer Sentiment Analysis?

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

ReviewTrackers

JULY 28, 2021

So how do you get to the point where your insurance brand or agency is able to inspire trust among customers? Here are some dos and don’ts to help you craft a winning strategy for insurance social media marketing. Your Facebook Page or Instagram account are not online billboards. DO: Embrace online reviews.

Social Media 175

Social Media Insurance Marketing 2007 175

BirdEye

SEPTEMBER 21, 2023

This accomplishment is a testament to our team’s hard work and dedication and also a reflection of the positive experiences and trust customers have in Birdeye. The product rankings are based on genuine customer feedback and other factors like media mentions and competitive comparisons. star rating.

2023 110

2023 Management Feedback Customer Experience Management 110

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Sales Advertising Connections 58