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How Service Still Beats Price In Certain Industries

CSM Magazine

The way we shop for products and services has changed drastically over the past few years. Whereas in the past, customers had a limited range when searching for deals, online shopping makes price comparisons incredibly easy. This has led to many companies approaching pricing as a race to the bottom.

2022 52
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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This speaks volumes on how Customer analytics maturity is on the rise. Customer Analytics and its diverse applications.

2018 256
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Competitor analysis secrets: Win the business battle [Free template]

BirdEye

In this article, we’ll explore why it’s beneficial to include a competitor analysis in your business strategy, give tips on how to thoroughly identify and investigate the differences between your business and your competition as well as share a free competitor analysis template. Being excellent is still paramount.

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The Customer Experience—Why It Matters

QuestionPro Audience

According to PwC’s Global Consumer Insights Report , 73% of all consumers point to customer experience as an important factor in their purchasing decisions, just behind price and product quality. While cutting-edge technology gives the consumer a unique experience, it still doesn’t beat quality customer service.

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5 Fundamentals of Great Real Estate Service

CSM Magazine

Success in the real estate industry highly depends on the quality of customer service. As you may have known already, there is a lot of money to make in the real estate industry, which also means a lot of stiff competition. Therefore, you’ll have to offer better services to beat your competition and make it to the top.

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What Do Companies with High Net Promoter Score Have in Common?

Retently

A high NPS score means a lot of customers are so happy with the brand that they are much more likely to stick around with it simply because they like the company alongside its products and its services. Still, Amazon did state they signed up more new paid members in 2017 than any other year. Simple, Reliable Services & Products.

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5 Ways to Perfect Your Customer Experience Strategy

CSM Magazine

There are so many firms in the market producing similar goods and offer related services. But the good news is that you can beat the competition by employing a variety of changes like improving your business website’s customer experience. How Can You Perfect Your Customer Experience Strategy.