InMoment XI

FEBRUARY 12, 2024

In the midst of today’s bustling and intricate business landscape, deciphering the ever-evolving wants and needs of customers can feel like navigating through a maze. However, creating an integrated CX program can make this easier than you might think. What is Integrated Customer Experience (CX)?

NPS 260

NPS Net Promoter Score Effort Score ROI 260

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite also enables access to valuable insights, analytics, and real-time results to help teams understand and improve their social media performance. What is Hootsuite?

Social Media 295

Social Media Brands Management Metrics 295

InMoment XI

JANUARY 10, 2024

Upholding this reputation ensures that your services deeply connect with and satisfy the needs of those pursuing exceptional care for their loved ones. Their needs, concerns, and expectations form the bedrock of your approach. At the heart of it; senior care is more than finding a place for a loved one to reside.

Management 260

Management Social Media Feedback Insights 260

CX Accelerator

NOVEMBER 7, 2023

It’s at that point I realized that I never received an email from the airline after booking my flight. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office. You can try calling back and perhaps another office will have a supervisor.” Again, huh?

Customer Centricity 316

Customer Centricity Airlines Net Promoter Score Books 316

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. When done correctly, drip marketing allows you to guide recipients through a story specific to your products or services.

Marketing 111

Marketing Multi-Channel Events Demo 111

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

BirdEye

SEPTEMBER 14, 2023

You might be nervous about adopting artificial intelligence (AI) within your business model. Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. Below, we’ve curated the 7 strategies and 14 tools AI for small businesses need to scale.

Financial 111

Financial Social Media Consumers Insights 111

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Key Takeaways: The right tool is the one that aligns seamlessly with your objectives. Why Look Beyond Qualtrics?

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. In fact, recent Birdeye research revealed that: 68% of consumers check online reviews for a business before choosing a brand or service provider.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. These tools help you share the right message with the right recipients at just the right time through their preferred channel. 8 reasons why businesses need communication channels What are the types of business communication channels?

Communication 98

Communication Social Media Document Advertising 98

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility. Let’s get started!

2024 69

2024 Social Media Multi-Channel E Commerce 69

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Social Media 157

Social Media Feedback User Experience Insights 157

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales 2023 Demo Social Media 111

BirdEye

JULY 12, 2023

Email marketing is a digital marketer’s favorite tool. People who opt-in to hear from your business are usually easier to convince than the leads from social media or other channels. But sometimes, the email marketing campaigns don’t go as planned. How to handle a bad Sender Score?

Metrics 97

Metrics Social Media Marketing Travel 97

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Ready to learn how a simple question can lead to big changes? What’s NPS All About?

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

BirdEye

APRIL 26, 2024

It’s impossible to run a business today without focusing on content creation. Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content.

2024 59

2024 Social Media Multi-Channel E-support 59

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?” So, why do they matter?

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. In a recent Birdeye study , 78% of respondents agreed they would avoid businesses with a poor online reputation. Support is great.

Management 111

Management Social Media Multi-Channel Feedback 111

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Advertising Feedback Insights 52

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. With automation, you improve the quality of communication and keep customers updated in a timely manner. This is not a good way to do business.

Customer Service 152

Customer Service E-support Article Customers 152

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. An attended negative review or an unclaimed profile can drastically impact your online reputation.

Management 111

Management Social Media Multi-Channel Demo 111

BirdEye

DECEMBER 22, 2023

Your customers are calling — don’t leave them hanging. According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. Therefore, choosing the right phone system is critical for any small business. Table of contents What is a small business phone system?

Communication 111

Communication Demo Call Recording Connections 111

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business. So, let’s begin.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

Lumoa

JANUARY 24, 2024

If you have, you must know how exhausting it can be to get help with the simplest of requests. CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Kustomer

FEBRUARY 11, 2024

After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone. Apart from its pros and cons, we will also highlight some of the top Zendesk alternatives on the market today.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations. Completely unacceptable.”

2024 97

2024 E Commerce E-support Social Media 97

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Explainer Videos Why are you in business?

Marketing 95

Marketing Social Media Demo B2B 95

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. So, how do you figure out which enterprise help desk software is the right option? And that’s exactly what we did in this guide.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Attract new talent?

Engagement 73

Engagement Contact Center Culture Metrics 73

BirdEye

NOVEMBER 30, 2023

You can lean on understanding the law and legal precedents to guide you in the courtroom. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 111

Marketing Social Media Workshop Events 111

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Artificial intelligence can help healthcare businesses of all sizes step up their game and gain a significant edge over their competitors.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

MAY 30, 2023

If your business isn’t actively gathering feedback, it may be time to rethink your stance. In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools?

2023 98

2023 Feedback Net Promoter Score Social Media 98

BirdEye

SEPTEMBER 4, 2023

Today, 91% of marketing agencies believe influencer marketing is an effective marketing strategy. Instagram is among the most preferred creator marketing platforms, especially with the new creator marketplace. How can creators join the Instagram Creator Marketplace?

Social Media 111

Social Media Brands Multi-Channel Demo 111