in-the-competitive-airline-industry-best-practices-in-cx-can-be-transformational 
Customer Bliss
JUNE 28, 2018
Let’s face it: the airline industry is tough. It’s competitive and increasingly consolidated. (Do Do you remember how many airlines there were when you were a kid?) Powers North America Airline Satisfaction Study. Not only did airlines register improvements in 2017, they’ve done so for the six years before that.
InMoment XI
NOVEMBER 20, 2023
As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?
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Eptica
APRIL 18, 2018
Author: Pauline Ashenden Not only are holidaymakers now booking their travel and accommodation online, but the web has also paved the way for new business models, with more people going direct to hotels and airlines rather than booking complete packages from traditional travel agents. Published on: April 18, 2018.
Calabrio
OCTOBER 19, 2022
For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need. The Digital Transformation of the Contact Center Is Still Happening. Ensuring Safety and Offering Additional Engagement.
Alida
SEPTEMBER 22, 2016
According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Embrace the authenticity challenge.
CSM Magazine
AUGUST 22, 2019
That’s why we’ve gathered together those leading customer support and experience (CS/CX) from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future. The customer service department is too often referred to as “just a cost center”.
Oracle
NOVEMBER 5, 2018
Modern CX Amsterdam, November 6th, 2018. Hear success stories from peers in your industry that are using Oracle CX Cloud to differentiate, innovate, and drive meaningful business results. Oracle Keynote: “Next Generation Customer Experience” : Rob Tarkoff, Executive Vice President, Oracle CX.
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