BlueOcean

MARCH 7, 2024

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 47 nations and territories, were evaluated in this year’s competition. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

2024 177

2024 Sales Customer Service Sports 177

InMoment XI

OCTOBER 4, 2012

Allegiance is inviting professionals in the fast-growing VOC industry to a two-day VOC Professional Certification program being held in Park City, Utah, from Nov. This program, being offered by the Allegiance Education Services division, is the first – and only – certification program of its kind in the industry. 14 -16, 2012.

2012 200

2012 200

InMoment XI

OCTOBER 4, 2012

Allegiance is inviting professionals in the fast-growing VOC industry to a two-day VOC Professional Certification program being held in Park City, Utah, from Nov. This program, being offered by the Allegiance Education Services division, is the first – and only – certification program of its kind in the industry. 14 -16, 2012.

2012 200

2012 200

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Customer Experience Customers 130

Gainsight

NOVEMBER 16, 2023

Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more. And how to discover new horizons in our work, as the landscape of our industry changes. Customer Education is about formalizing that.”

2023 52

2023 Touchpoint Customer Success Technology 52

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Instead, our education classes are interactive. Welcome to CX 101. This is not a customer service training class. Training is finite, usually one to three days.

Customer Service Training 78

Customer Service Training B2C Hospitality B2B 78

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Demo 40

Demo Webinar Technology Marketing 40

CSM Magazine

MARCH 28, 2024

Crypto casinos have become a distinct category in the gaming industry, standing out for their use of cryptocurrencies like Bitcoin, Ethereum, and Litecoin. These advancements reflect the industry’s commitment to maintaining user privacy and security while providing efficient and accessible support.

User Experience 52

User Experience Social Media Loyalty Customers 52

The DiJulius Group

MAY 30, 2023

With overall customer satisfaction in all industries dropping to twenty-year lows, most likely caused by the great resignation, more and more CEOs have decided to literally get on the front lines on a regular basis to better educate themselves on what it is really like to be their customer and customer-facing employees. What about you?

Customer Experience 100

Customer Experience Customer Satisfaction Article Customers 100

Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

Customer Success 40

Customer Success Net Promoter Score Social Media Customers 40

ShepHyken

OCTOBER 30, 2023

Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. You’re not just competing with other businesses in the same industry. We can all learn from their methods.

Hospitality 73

Hospitality Exceptional Customer Service Hotels Travel 73

Optimove

FEBRUARY 15, 2024

Pini Yakuel , Optimove CEO: The Future is Now: Becoming a Customer-Led Marketing Organization In a session entitled The Future is Now: Becoming a Customer-Led Marketing Organization Optimove CEO, Pini Yakuel, will deliver his insights on the evolving landscape of Customer-Led Marketing and the industry’s future.

2024 52

2024 Connections 2025 Download 52

ShepHyken

OCTOBER 30, 2023

Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. You’re not just competing with other businesses in the same industry. We can all learn from their methods.

Hospitality 67

Hospitality Exceptional Customer Service Hotels Travel 67

ReviewTrackers

JULY 28, 2021

According to an IBM survey , only 43 percent of consumers trust the insurance industry. The content you share on social media should be informative, helpful, or educational instead of exclusively self-promotional or salesy. Educational posts like “things to consider before buying your first car” or “how to prepare for emergencies”.

Social Media 175

Social Media Insurance Marketing 2007 175

BirdEye

APRIL 28, 2023

You can also collect and manage reviews from Google My Business or industry-specific business listing sites. Use platforms such as Twitter, Instagram, Facebook , and TikTok to create posts and bite-sized videos to educate and engage with followers. They are interactive, engaging, and educational virtual events.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

ShepHyken

APRIL 22, 2024

The Amazon Effect is how the high levels of service, especially shipping (fast and “free” for Prime members), have impacted CX in all industries. The article includes my comment that Amazon has educated its customers about what a great experience looks like.”

2024 78

2024 Article Customer Service E Commerce 78

BirdEye

MARCH 15, 2024

Let’s delve deeper and know the optimal posting schedules tailored for different days of the week and different industries. Best time to post on YouTube per day of the week Best times to post on YouTube for different industries How to find the best time to post on your YouTube channel?

Social Media 69

Social Media Entertainment Insurance Metrics 69

Bill Quiseng

JANUARY 25, 2023

And for an industry set to take advantage of retail sales that will be generated by Gen X and baby boomers, that is good news. The answer is that you, as manager, are responsible for the education of those who do not have those skills. Ultimately, success in retail customer service is all about interpersonal skills.

Customer Service 103

Customer Service Retail Banking Interaction 103

Clarivate

FEBRUARY 14, 2024

However, companies are often challenged by the scale and complexity of data aggregation and analysis needed to ascertain whether the right patients have access to the right device at the right time, identify who is likely to adopt new technologies and determine the best methods to educate and engage providers.

Healthcare 52

Healthcare Reference Technology Webinar 52

Win the Customer

DECEMBER 23, 2023

Customer Education Educate customers about AI’s role in enhancing their experiences. Collaboration for Ethical Standards Collaborate with industry peers, regulatory bodies, and experts to establish and adhere to ethical standards in AI development and deployment. Empathy-Driven AI Infuse empathy into AI interactions.

Touchpoint 69

Touchpoint Customer Experience Technology Feedback 69

CX University

MAY 2, 2023

We’ve learned some useful strategies for improving the customer and learner experience in online education to promote engagement, and we’re happy to share them with you in this article. Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization.

Engagement 52

Engagement Webinar Feedback Government 52

Optimove

NOVEMBER 27, 2023

Educational Content Series Build trust with your audience by providing valuable educational content through a series of emails. Whether it’s how-to guides or industry tips, showcase your expertise while subtly promoting your products or services.

Marketing 69

Marketing Loyalty Customer Relationships Customer Retention 69

CSM Magazine

FEBRUARY 7, 2024

That’s where the concept of continuing education comes into play. The age of online education has made this a lot more feasible than it was just a decade ago. The age of online education has made this a lot more feasible than it was just a decade ago. And what’s more?

Customer Satisfaction 52

Customer Satisfaction Healthcare Communication Leadership 52

Totango

NOVEMBER 15, 2023

out of 10 and more than 397 reviews on the site, Totango earned its spot as the best of the customer success software category thanks to testaments from our customers across industries and market segments. “ What our customers are saying With a trScore of 8.1 The bomb in customer success software!

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

CSM Magazine

FEBRUARY 20, 2024

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. The wrap-up In conclusion, the evolution of customer service in the sports betting industry is heavily influenced by technological innovations and a deep understanding of bettors’ needs.

Sports 52

Sports Innovation Technology Customer Service 52

Help Scout

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Customer Service 115

Customer Service Document Customers Measurement 115

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. by 2028, up from $6.8b AI can help.

2028 52

2028 Healthcare Transportation Measurement 52

CSM Magazine

MARCH 13, 2024

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways. Let’s take a look.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

Bill Quiseng

JANUARY 26, 2023

And for an industry set to take advantage of travel and tourism that will be generated by Gen X and baby boomers, that is good news. The answer is that you, as manager, are responsible for the education of those who do not have those skills. Ultimately, success in hospitality is all about interpersonal skills.

Hospitality 88

Hospitality Tourism Travel Banking 88

C3Centricity

APRIL 9, 2024

This is why I decided this week to examine not only the unique challenges and opportunities inherent to each industry, but also to reveal the transformative insights one sector can adopt from the other.

B2C 90

B2C B2B Marketing Return on Investment 90

Clarivate

MAY 24, 2022

These include SDG 3: Good health and well-being, SDG 4: Quality education, SDG 9: Industry, innovation and infrastructure, and SDG 12: Responsible consumption and production. campaign – an urgent call to action from a global coalition of UN agencies, business and industry leaders, in partnership with Race to Zero.

2021 98

2021 Government 2024 Innovation 98

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Events 95

Events Entertainment Transportation Workshop 95

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Customer education roles Customer education guides customers to master the product through content, customer programs and resources , and strategic engagement.

2024 52

2024 Customer Success 2023 Leadership 52

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. It’s an excellent resource for property investors, offering forums, blogs, podcasts, and educational resources. Watch the Free Demo Now.

Social Media 59

Social Media Sales Advertising Connections 59