BirdEye

DECEMBER 14, 2022

Table of contents Social media content categories 10 Types of social media content to grow your brand on social media 1. Webinars 7. Social media content categories. Your social media posts can fit into six different categories. Webinars, live streams, and client testimonials all work as effective promotional content.

Social Media 98

Social Media Entertainment Webinar White Paper 98

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

Experience Investigators by 360Connext

JUNE 22, 2021

Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Ask for input – don’t just offer training or webinars that are solely product-centered. They just leave.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) It can feel like an overwhelming task, but once you’ve unlocked insights from that data it can revolutionize your business.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

2020 Research

AUGUST 3, 2023

Sago’s recent webinar, Back-to-School Tech & Trends: The Power of Influencers and Omnichannel Dynamics, delves into the fascinating world of back-to-school technology trends and the results from a recent survey of American and Canadian back-to-school shoppers. Here are four of the eight key takeaways from the webinar.

Omnichannel 52

Omnichannel Apparel Webinar Social Media 52

Gainsight

MARCH 10, 2022

As the category creator of customer success, Gainsight is always looking for creative and innovative solutions. . Attend conferences, watch webinars, read books, and look for CS leaders to follow. We also heard great insights from Rachel Provan, Customer Success Director at Doodle. It is an actual situation of success for all.

2021 59

2021 Culture Insights Chief Customer Officer 59

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Webinars & Events Some event areas are limited to Khoros customers only. Let users perform moderator tasks (Category Expert?) - Insights?

2021 52

2021 Roadmap Webinar Leadership 52

Alida

JULY 13, 2017

Well-established retailers and brands such as Johnson & Johnson, Home Depot, Walmart, Disney, Google and Intel have all leveraged the research and insight of Stephens to understand exactly how mega-trends in demographics, economics, technology, and media are fundamentally transforming the consumer-brand relationship.

Retail 100

Retail Webinar Competitive Advantage 2017 100

ClientSuccess

SEPTEMBER 7, 2022

In the world of customer reporting, CSMs can bucket customer metrics into a few different categories: Sentiment-based data points help CSMs keep tabs on how customer contacts and accounts feel about a product, service, or even the customer team assisting them in their relationship. eBook: Ultimate Guide to Customer Success Metrics.

Metrics 89

Metrics Webinar Customer Success Blog 89

GetFeedback

DECEMBER 2, 2019

If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. . One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

Playvox

FEBRUARY 27, 2024

fall into the “engaged” category. The Future of Workforce Engagement: AI is the New Black Generative AI and machine learning provide companies with the ability to analyze vast amounts of data and generate insights, allowing them to make data-driven decisions that align with their strategic objectives.

Engagement 73

Engagement Contact Center Culture Metrics 73

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? How have things differed by category?

Webinar 52

Webinar Healthcare 2023 2022 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? How have things differed by category?

Webinar 52

Webinar Healthcare 2023 2022 52

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. You need to go deeper because this will allow you to get to the root cause of the problems.

Feedback 83

Feedback Touchpoint Webinar Customers 83

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. How to measure customer engagement A straightforward way to gain insight and measure customer engagement is to simply ask customers for feedback.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

SurveySparrow

DECEMBER 8, 2023

Here are five primary categories that govern the lead hierarchy: 1. Webinars and Events Hosting webinars or participating in industry events allows you to showcase your expertise. Show Off Your Expertise Strut your stuff in real-time: Engage with your audience through webinars and events. Not all leads are created equal.

Social Media 52

Social Media Webinar Customer Centricity Events 52

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI

Contact Center 70

Contact Center Webinar Presentation Sales 70

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. Today’s sellers need deeper, faster, more personalized data and insight, as well as the right tools to foster engagement and relationship building.

B2B 59

B2B Sales 2021 ROI 59

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers.

2022 52

2022 Government Magazine 2021 52

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. LinkedIn real estate groups LinkedIn offers a variety of real estate-specific groups where professionals can network, share insights, and learn from one another.

Social Media 59

Social Media Sales Advertising Connections 59

Optimove

APRIL 11, 2019

On a practical level, the marketer’s job is to back the customer’s context to deliver cycles of real-time, insight-driven interactions. That said, brands encounter significant barriers on their way to customer centricity, such as gaps in customer data accessibility and the ability to take insight-based actions.

Engagement 56

Engagement Marketing Customer Experience Webinar 56

Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. Marketing and product teams may have different perceptions of what’s an important insight. All of this has an impact on your chat analytics and reporting. Sign up for our newsletter.

Insights 83

Insights Article Contact Center 2022 83

Lithium

SEPTEMBER 7, 2021

We're proud to be named among the top social suites providers with the highest score in the strategy category. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Webinars & Events. Hello, everyone! Don't forget Khoros Engage is this month!

2021 52

2021 Webinar Events Social Media 52

Lithium

MAY 4, 2021

Share your stories and successes through the second annual Khoros Kudos Awards in one of 12 categories. 5 Reasons Why Khoros CX Insights Matter : Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide.

2021 52

2021 Webinar Events Social Media 52

Thematic

SEPTEMBER 12, 2021

A study by Bain & Company of online customer loyalty found that loyal customers are “more willing to expand their purchasing into new categories.” Deeper insight into customer needs, goals and challenges. The insights revealed that LinkedIn’s search functionality has a big impact on their NPS. “It

Metrics 117

Metrics Feedback NPS Loyalty 117

Uniphore

JUNE 7, 2021

In our recent webinar with CallMiner , we asked our audience what they want the most out of agent assist — and what their biggest hesitations are. It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system.

Call Center 59

Call Center Average Handle Time Contact Center Webinar 59

Gainsight

FEBRUARY 1, 2023

But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Let’s break down this multi-channel approach into three categories. So sit back, relax, and get ready to learn how to turn those product skeptics into evangelists.

Multi-Channel 52

Multi-Channel Customer Success ROI Webinar 52

Gainsight

MAY 3, 2020

During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Customer Success Teams : CS can bring in their unique customer insights to the data: Customer Context: Layering Customer Insights upon Product Data. Traditional Factors. New Factors to consider.

Customer Success 59

Customer Success Roadmap ROI Sports 59

NICE inContact

OCTOBER 30, 2019

Winners are chosen in 5 categories and will be awarded at Interactions 2020. The categories are: Rookie of the Year This category identifies customers who have chartered best practices in implementing any solution from the NICE or NICE inContact portfolio in the 2019 calendar year. Submit Application.

Net Promoter Score 48

Net Promoter Score Hotels 2020 Interaction 48

Up Your Service

MARCH 8, 2018

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. May the rest of 2018 be full of terrific experiences and insights for us all. PS: Join us in our upcoming complimentary webinars. With our appreciation and best wishes!

Customer Service 60

Customer Service 2018 Webinar Customers 60

ChurnZero

MARCH 11, 2020

From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery. Insights from paying customers who have actually used your product often uncover challenges and opportunities that prospective customers can’t.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

JANUARY 4, 2024

“With most companies under pressure to do more with less, customer success teams will have to specialize in one of two categories,” predicts LeanScale CEO and co-founder Anthony Enrico. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics Insights 111

Retently

OCTOBER 5, 2023

NPS survey example The answers to the NPS survey question segment customers into three categories: Promoters (9-10) : They are your brand champions. However, it’s not just about having a number; it’s about the insights that number provides. You could also organize webinars, workshops, or even community events.

NPS 78

NPS Net Promoter Score Loyalty Feedback 78

Retently

OCTOBER 1, 2018

CFN Insight – A customer journey mapping tool that makes it easy to improve the customer experience, identify touchpoints, and assign the right key decision makers to act on said customer journey touchpoints. Of course, if you think tweaking these categories or adding new ones would help, you should go ahead and do it.

Customer Journey Mapping 99

Customer Journey Mapping Touchpoint Customer Journey Social Media 99

NetBase

JUNE 4, 2019

Capturing both the brand and category conversation is essential, and each will provide pretty different results to monitor as you move forward. Exceptional All-Around Understanding with Category Analyses. It helps brands create powerful competitive strategies informed by real-time insight. Brand Passion Indexing for Ideation.

Tourism 49

Tourism Culture Insights Brands 49

2020 Research

SEPTEMBER 20, 2022

Leaders from both Schlesinger Group and Apex Scoring System then shared the results in a webinar Sept. In the following webinar summary, these experts deconstruct the report to help you understand how to survive through major changes in how customers relate to their banks through times of trial and technological advancement.

Banking 52

Banking Financial Loyalty Consumers 52