GetFeedback

FEBRUARY 17, 2020

In this article, I’ll briefly share with you the reasons you should be measuring NPS, and then share our three pillars for improving your NPS program with the GetFeedback Salesforce integration. However, to make a truly significant impact, you should take action in real-time and that’s where Salesforce comes in.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

InMoment XI

DECEMBER 22, 2022

CRM data : whether your brand uses Salesforce or another brand, it can be helpful to overlay operational feedback with CRM elements like purchase history, a loyalty program, or a customer’s store account, which will show an important operational and segmentation piece of the puzzle.

Voice of Customer 558

Voice of Customer Net Promoter Score Social Media Call Center 558

inSided

AUGUST 30, 2019

inSided’s integration with Salesforce.com goes a long way to helping you do just that—providing you with a 360 degree view of the customer and giving you access to community data that helps prove its worth to the rest of your business. Are you looking to create trackable, data-driven KPIs?

Measurement 56

Measurement Customer Engagement Customer Success Engagement 56

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. Worldwide Furniture Retailer Redefines Comfort through Integrated CX One of the biggest companies in the furniture space is pioneering a future where relaxation meets technology.

Hospitality 260

Hospitality Call Center Retail NPS 260

GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 CRM integration is especially critical for Net Promoter Score (NPS).

Net Promoter Score 210

Net Promoter Score NPS Measurement Feedback 210

TechSee

SEPTEMBER 15, 2022

NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. BOSTON , Sept. ” About NeuraFlash.

Engagement 109

Engagement Contact Center Retail 2022 109

GetFeedback

FEBRUARY 10, 2021

Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results.

Connections 74

Connections Feedback Insights Customer Experience 74

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in. But we’re more than a survey company.

Customer Experience 186

Customer Experience Competitive Advantage Omnichannel Feedback 186

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

SurveyGizmo

SEPTEMBER 30, 2021

a new program on September 30: Integrations. An Integration is a powerful connector that allows the Alchemer platform to work together with third-party platforms. Introduction to Integrations. Integrations: Use Cases. Salesforce Integration: Build an Example. Alchemer University launched?a

2020 98

2020 Feedback Connections Sales 98

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience 2021 Customer Relationship Management Customer Care 52

Playvox

FEBRUARY 27, 2023

They also look to consolidate solutions through pre-built integrations. With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

CSM Magazine

AUGUST 30, 2022

But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.

Average Handle Time 98

Average Handle Time Omnichannel Customer Journey Innovation 98

GetFeedback

OCTOBER 17, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

Customer Experience 244

Customer Experience Customers 244

GetFeedback

FEBRUARY 17, 2020

The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.

NPS 195

NPS Measurement Loyalty Customers 195

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Connections Management 52

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

SurveySparrow

FEBRUARY 18, 2024

Multimedia Integration: This is one of the best ways to enhance survey engagement. Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity. Plus this ensures a consistent and professional look across all surveys. 5 Capterra 4.4/5 5 Capterra 4.6/5 Rating G2 4.8/5 5 Capterra 4.5/5 5 Capterra 4.8/5

2024 52

2024 Multi-Channel E Commerce Tourism 52

GetFeedback

FEBRUARY 13, 2019

To monitor the effectiveness of their programs, the volunteer centre uses GetFeedback for Salesforce to keep a pulse on their volunteers and partners. We sat down with Tricia Nolan, Super Salesforce Administrator for I-VOL and Manager of the S.D.C. It’s the integration with Salesforce.

Measurement 199

Measurement Government Feedback Information 199

Zonka Feedback

MAY 24, 2023

Integrate NPS surveys within Salesforce CRM to retrieve crucial information from your customers at various points within the customer journey. Most lists of top NPS tools for Salesforce are entirely subjective. Sending out NPS surveys yet unable to identify what your customers are thinking?

NPS 52

NPS Measurement Loyalty Customer Journey 52

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 59

2023 Touchpoint Download Insights 59

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. Salesforce CRM. It integrates with many other popular apps, including Zoho’s business suite apps. Salesforce CRM. SAP Sales Cloud. HubSpot CRM.

B2B 79

B2B 2022 Sales Customer Relationship Management 79

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

2023 52

2023 Touchpoint Download Insights 52

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Roadmap 87

Roadmap Customer Relationship Management Feedback Sales 87

Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. Through our collaboration with Salesforce, and our focus on our communities, we are putting more power behind healthcare providers and financial institutions in pursuit of global recovery.

Healthcare 80

Healthcare Contact Center Financial 2020 80

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

2008 52

2008 Consulting 2023 Innovation 52

Team Support

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. In addition, TeamSupport offers integrations with Salesforce, Jira, and other popular platforms, making it a versatile tool that fits seamlessly into your existing setup.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Omnichannel Communication 52

Team Support

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. In addition, TeamSupport offers integrations with Salesforce, Jira, and other popular platforms, making it a versatile tool that fits seamlessly into your existing setup.

Exceptional Customer Service 52

Exceptional Customer Service Omnichannel Customer Satisfaction Communication 52

TechSee

MAY 20, 2020

In the new report, Jim Robinson explains TechSee’s progress, or in other words, why the company is now ‘cooler’ than ever: Market traction: The growing number of TechSee AI deployments in large enterprises and its strategic partnership with Salesforce.

2020 207

2020 Customer Service Contact Center 2018 207

ShepHyken

JUNE 5, 2023

In a blind study conducted on a US retailer with more than 1,000 storefronts, Salesforce research found that if the company got the EX right, there was a 50% increase in revenue per hour per store associate. ” About: Tiffani Bova is the global customer growth and innovation evangelist at Salesforce.

Employee Experience 87

Employee Experience Net Promoter Score Books NPS 87

GetFeedback

MARCH 4, 2020

Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.

Insights 195

Insights Management Customers 195

Totango

APRIL 6, 2023

By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Innovation 85

Innovation 2023 Customer Success Sales 85

Lithium

APRIL 2, 2024

At Khoros, we have proactively taken steps to minimize the impact of these deprecated APIs on our platform and ensure the integrity of your data. It also includes APIs to escalate cases to Salesforce, report abuse on User profile, and APIs for Badges and adding custom fields. Communities Community Aurora 24.2

2024 52

2024 Webinar Roadmap Events 52

Talkdesk

MARCH 1, 2021

Deliver Exceptional Support on Any Channel Talkdesk offers comprehensive contact center functionality for the Salesforce experience. With the industry’s deepest integration, you can deliver a personalized engagement on any channel any time, anywhere. The post Talkdesk for Salesforce: Customer Support appeared first on Talkdesk.

Contact Center 69

Contact Center Customer Service Customer Experience Customer Journey 69

CSM Magazine

APRIL 22, 2024

As Laura Stevens, CCaaS & CRM Product Manager at Awaze, pointed out, their company is still in the early stages of integrating AI across different platforms and services. Conversational agents are expected to become more prevalent, enabling fully digital twin journeys that seamlessly integrate with human support when needed.

Omnichannel 52

Omnichannel Fashion Events Culture 52

SurveySparrow

JUNE 27, 2023

SurveySparrow HubSpot Marketing Hub Adobe Experience Cloud Salesforce Journey Builder Mixpanel Hotjar SAS Customer Journey Analytics Insider Woopra Contentsquare 1.SurveySparrow: Robust Integration Capabilities : SurveySparrow integrates seamlessly with various tools and platforms, offering a unified view of the customer journey.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52