Zonka Feedback

JANUARY 11, 2024

With a meteoric rise to over 10 million active users and its acquisition by Salesforce, Slack has cemented its place as the go-to communication platform for modern businesses. With more teams connecting remotely, Slack has emerged as the quintessential tool for seamless collaboration, connecting teams worldwide.

2024 52

2024 Connections Communication Feedback 52

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. This integration guarantees efficient workflow control as the user doesn’t have to switch between multiple tools. It offers a large selection of design themes and integrated photo and video libraries.

2024 52

2024 Marketing Demo NPS 52

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Please enter a valid Email ID.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights. G2 Review: 4.7/5

2024 52

2024 Feedback Demo Social Media 52

SurveySparrow

OCTOBER 8, 2020

With a host of required features and integrations, to do customer support on mobile well is no easy task. The app also supports integrations with a lot of other services. ZenDesk can integrate with a wide range of tools, allowing you to add chat, SMS, and even a CRM service through the app. So you can do it all through Slack.

E-support 59

E-support Net Promoter Score Customer Satisfaction Customers 59

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

delighted

AUGUST 4, 2023

Product leader Jessica Fain speaks of her time on the Core Product team at Slack and the importance of coming together as a team with a common mission. Set up a positive feedback channel in your company’s Slack workspace, or choose a few comments to highlight in your all-hands meeting.

Feedback 78

Feedback Management NPS Customer Experience Professionals 78

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Answer Dash

JANUARY 1, 2019

Integrate Slack with support tools Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what?

Contact Center 67

Contact Center 2019 Demo Article 67

SurveySparrow

APRIL 15, 2024

Robust integrations with CRM and product analytics tools like HubSpot, PowerBI, and Google Analytics. Integrations : HubSpot, Google Analytics, PowerBi, Zapier and more Free Version : Available Free Trial : Available Starting Price : $19 per month (billed annually) Enhance Your Product Analytics With Targeted User Feedback Try for Free!

User Experience 52

User Experience Feedback Events Insights 52

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

2024 52

2024 Feedback Culture Demo 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind. Less so for CX.

Net Promoter Score 98

Net Promoter Score NPS 2022 Social Media 98

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

2023 52

2023 NPS Multi-Channel Feedback 52

CSM Magazine

MARCH 12, 2021

A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. 4: Slack for Collaboration and Communication. Slack provides a one-stop platform for optimum communication. With over 2,200 integrations, you can streamline your projects by connecting to other software tools.

Multi-Channel 52

Multi-Channel Culture Document Webinar 52

SurveySparrow

SEPTEMBER 29, 2023

Slack Integration: For companies already using Slack, ThriveSparrow seamlessly integrates, allowing for on-the-fly recognition without switching platforms. These analytics inform manager reports and help decision-makers understand the correlation between recognition and performance.

Employee Experience 52

Employee Experience Culture Engagement Innovation 52

delighted

MAY 18, 2021

We regularly share feedback and ideas for program improvement through all-company Slack channels and recurring team meetings. As I mentioned earlier, the Delighted team uses Slack heavily. Using the Delighted + Zapier integration , we separate respondents based on their score and whether or not they left a comment.

Net Promoter Score 54

Net Promoter Score NPS Feedback Effort Score 54

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. If your CX platform allows it, you can integrate it with MonkeyLearn directly or through Zapier.

Feedback 95

Feedback NPS Roadmap Customers 95

Lithium

JANUARY 4, 2022

Slack Integration: Private Communities Update You can now integrate the Slack application with private communities and perform the same actions (search, kudo, and reply) as you can with public communities. Create Past Events: Versions 1.2

2022 52

2022 Webinar Events Contact Center 52

CSM Magazine

SEPTEMBER 19, 2023

Consider, for instance, a large call center that’s adopted Slack to enable faster communication on the floor. But they’ll also have a new stream of constant, urgent-feeling pings – and there may not be an established norm for triaging Slack messages. Agents might be able to ask questions and receive guidance asynchronously.

Call Center 59

Call Center 2017 2020 Leadership 59

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience Feedback Customers Banking 94

COPC

OCTOBER 16, 2023

Millennials and Generation Z, on the other hand, have grown up in a highly digitized world, valuing collaboration, innovation, and the integration of technology into their work lives. Fostering a frontline workplace culture that integrates the diverse expectations of different generations is essential.

Leadership 94

Leadership Transportation Workshop Contact Center 94

CSM Magazine

MARCH 3, 2022

Additionally, you can integrate it with other marketing tools as well. Slack – best for internal communication. A big player in the SaaS world is Slack. Yet, in only four years, Slack managed to accumulate over $5 billion! Slack is a channel that is mainly based on internal communication and messaging.

Management 52

Management Travel Transportation E Commerce 52

SurveySensum

SEPTEMBER 14, 2023

Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) Doorbell.io 5) Doorbell.io

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Kustomer

DECEMBER 10, 2020

Using Slack as a Means for Effective Communication. Recognizing that aspect, Scott’s company offers Slack as a means of correspondence between those who join Support Driven. Slack allows for people to connect and chat online through instant messaging. Slack allows for people to connect and chat online through instant messaging.

E-support 59

E-support Connections E Commerce Communication 59

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. It integrates with many other popular apps, including Zoho’s business suite apps. For team collaboration, HubSpot integrates with Slack. HubSpot CRM.

B2B 79

B2B 2022 Sales Customer Relationship Management 79

Talkdesk

MARCH 12, 2021

Its agent console—Callbar—is built intuitively wherein an agent can handle all their tasks, from taking call notes, choosing outbound caller ID and selecting call disposition codes, to easily access all the integrated systems and autosave files and records. With its one-click integrations with Salesforce, Zendesk, Shopify, Slack, etc.

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

Gainsight

NOVEMBER 28, 2023

They set up automated Slack notifications for event registration and reminders of upcoming meetings and renewals. Slick Integrations. MoveWorks integrated Gainsight directly into their own conversational AI product, so CSMs could easily access account info. Automated Reminders. Scaled Outreach.

Customer Retention 52

Customer Retention Omnichannel Document Customer Success 52

QuestionPro Audience

SEPTEMBER 30, 2021

A sample partner with high-level security protocols will always flaunt them, and it’s good practice to know the protocols set in place to ensure data integrity. . Data quality is directly proportional to panel security, and panels with weak security will encounter fraudsters, speeders, and bots. There’s a lot we have to offer.

B2C 78

B2C Engagement B2B User Experience 78

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. As you can notice from the given reviews, the users point out the technical proficiency one must have to integrate Formstack with other tools. No integration with Active Directory to manage users. As a result, users seek alternatives.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

Feedbackly

MARCH 16, 2023

Seamless Integration with Operational Data We understand the importance of combining your CX data with other operational data for a more thorough analysis. Feedbackly integrates seamlessly with most of the most renowned platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, and Mailchimp.

Feedback 52

Feedback Multi-Channel Customer Journey Mapping Customer Journey 52

SurveyGizmo

MAY 11, 2022

You can assign points for testing and integrate it with Google Sheets so that the scores are automatically reported there. One customer uses Alchemer to automate logistics for their sales training, allowing people to sign up for specific courses, while tracking a variety of data, including attendance, topic, and geographic information.

Social Media 98

Social Media Hotels Demo Feedback 98

SurveySensum

OCTOBER 11, 2023

Exploring alternatives to AskNicely is crucial for you, as it allows you to address concerns such as poor customer support, limited customization options, and restricted integrations. Integration Capabilities: Investigate how well each alternative can integrate with your existing software systems and tools.

2023 52

2023 Net Promoter Score NPS Feedback 52

Help Scout

JULY 6, 2021

Integrations with other tools and team features like internal notes and collision detection — a feature to prevent duplicate work — round out their top features. They also have some basic automations and integrations you can use to improve productivity. Best for Slack power users. They also have some features for IT support.

Social Media 65

Social Media 2014 Customers Management 65

Lithium

DECEMBER 21, 2020

Slack - Community Integration. Bring your community on to your Slack workspace. Read on to learn more about our groundbreaking Slack integration. Reward and recognition can drive a community’s success. Join us as we break down what exactly it means to be a super-user. How We Built It: Author Badges.

2020 52

2020 Events Blog Webinar 52

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. How is it helping them scale?

E Commerce 52

E Commerce E-support Customer Retention Sales 52

Talkdesk

DECEMBER 23, 2020

Talkdesk CX Cloud™ is the market-leading, secure client banking solution designed to integrate every client engagement across channels and lines of business. For some banks and lenders, the contact center replaces the retail footprint, left by the closure of branches.

Banking 126

Banking Contact Center Insurance Omnichannel 126