Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The annual JCR release enables the research community to evaluate the world’s high-quality academic journals using a range of indicators, descriptive data and visualizations. You can view that here.

2022 141

2022 2021 2010 Metrics 141

Clarivate

MAY 18, 2023

As part of our on-going commitment to research integrity, we recently shared that we planned to investigate how we can provide greater transparency regarding which journals are covered in the Web of Science Core Collection. Striking a balance The Web of Science provides up-to-date coverage of trustworthy journals.

2023 122

2023 Download Definition Feedback 122

Clarivate

MAY 1, 2024

More importantly, we’ll also help researchers tackle complex and involved tasks, such as understanding a topic, finding a journal for a manuscript and completing a literature review. Or take the example of a researcher trying to find the best-fit journal for their manuscript.

2024 97

2024 Document Innovation Reference 97

Customer Bliss

NOVEMBER 18, 2020

He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur.

Magazine 288

Magazine Metrics Customer Centricity Books 288

Clarivate

MAY 22, 2023

Artificial Intelligence for our customers Academia & Government: For example, we use AI to identify academic journals within the Web of Science that are outliers, to ensure our customers are confident that they can trust all indexed journals and continue to deliver gold-standard content.

Social Media 115

Social Media Healthcare Government Insights 115

CloudCherry

AUGUST 22, 2019

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. If you don’t use iTunes, you can listen to every episode by clicking here.

Travel 240

Travel Customer Service Training Books Culture 240

dscout People Nerds

MARCH 1, 2023

Sanchez Laws believes immersive technologies have the potential to introduce responsibility to journalism, and inspire people to strive for peace.

Technology 52

Technology 52

Customer Enthusiast

OCTOBER 30, 2020

A recent Wall Street Journal article provided a trove of insights into online consumer reviews based on academic research from Dartmouth, Harvard, and others. Some of the research validated what one might expect: that verified reviews have more credibility with consumers than anonymous reviews. But there were a few surprises too.

Consumers 73

Consumers Article Insights Customer Service 73

CloudCherry

AUGUST 22, 2019

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. If you don’t use iTunes, you can listen to every episode by clicking here.

Travel 150

Travel Customer Service Training Books Culture 150

Clarivate

JUNE 29, 2022

We share tips for using publisher-neutral data and statistics to find the right journal for your research paper. The right journal helps your research flourish. Unfortunately, finding the right journal is a particular pain point for inexperienced authors and those who publish on interdisciplinary topics.

Metrics 141

Metrics 2022 2021 Article 141

Heart of the Customer

NOVEMBER 12, 2018

Journey mapping is now the go-to customer experience tool, and has been discussed in Forbes, the Harvard Business Journal, and countless other journals. The post Journey mapping has become a must-have approach to customer experience appeared first on Heart of the Customer.

Customer Experience 84

Customer Experience Customers Customer Journey Mapping Customer Journey 84

GetFeedback

SEPTEMBER 2, 2019

April 7, 2019 | Anthony Stephan and Amelia Dunlop | The Wall Street Journal. We start our list with this article from The Wall Street Journal. Our list of the top CX articles of 2019 covers all these topics and more. . Article No. 1: Human Experience is Greater Than Customer Experience.

2019 210

2019 Article Net Promoter Score Financial 210

Happy or Not

MARCH 9, 2021

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The post Wall Street Journal: Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic appeared first on HappyOrNot.

Feedback 74

Feedback Article 74

TechSee

AUGUST 14, 2023

He’s been featured in top-tier publications such as The Wall Street Journal, Forbes, CNN Money, the New York Times, as well as on major television networks. ” His articles have appeared in numerous professional journals, and he has appeared live on ABC News and Fox Business.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Centercode

JANUARY 28, 2021

Private Journals. Private journals are a great way to gauge the day-to-day user experience. Journals allow users to catalogue these casual experiences as they naturally occur over time, offering insights into product usage you just can’t replicate in a lab.

Feedback 85

Feedback Demo Social Media Insights 85

ShepHyken

MARCH 23, 2021

Shep Hyken interviews Howard Tiersky, Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. About: Howard Tiersky is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. The Customer Love Formula.

B2C 80

B2C B2B Metrics Customer Journey 80

CX Accelerator

MARCH 9, 2020

So I started a journal as a way of working through some of the feelings. And just this morning, I got an email from Penzu (the journaling service I used), reminding me of an entry I wrote all those years ago. I was moody, I was losing weight, and I didn’t feel like myself. For the first time in my life, I was ready to quit.

Contact Center 182

Contact Center Social Media Travel Advertising 182

CX Accelerator

MARCH 9, 2020

So I started a journal as a way of working through some of the feelings. And just this morning, I got an email from Penzu (the journaling service I used), reminding me of an entry I wrote all those years ago. I was moody, I was losing weight, and I didn’t feel like myself. For the first time in my life, I was ready to quit.

Contact Center 182

Contact Center Social Media Travel Advertising 182

TechSee

JUNE 16, 2022

Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. He’s been featured in top-tier publications such as The Wall Street Journal, Inc. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

JUNE 5, 2023

She is the Wall Street Journal, bestselling author of Growth IQ. They focus on the customers, but they are not aware of what systems, tools, and training are in place that allow or inhibit their employees to be the best that they could be.”

Employee Experience 88

Employee Experience Net Promoter Score Books NPS 88

Stella Connect

OCTOBER 21, 2021

Restaurants are also consistently dealing with bad customer behavior, usually over masking policies, according to the Wall Street Journal. For example, an Erie, PA brewery owner felt the need to post a sign saying “BE KIND OR LEAVE” on his front door.

Hotels 59

Hotels Social Media Contact Center Customers 59

Clarivate

NOVEMBER 1, 2021

He published some 200 research articles in international, peer-reviewed journals, served as program chair of numerous international conferences and was an editorial board member of several journals in his field. His books became the cornerstone of bibliometrics education.

2021 105

2021 2010 2004 2005 105

Centriam Customer Experience Lab

MARCH 28, 2019

Customer experience is the key competitive differentiator.” - Wall Street Journal. Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Put customer experience at the heart of your operations.”-

Article 122

Article Customer Experience Brands Customers 122

Beyond Philosophy

JULY 19, 2018

In the 80s, two professors, William Samuelson and Richard Zeckhauser wrote an article for the Journal of Risk and Uncertainty called, “ Status Quo Bias in Decision Making.” Journal of the Royal Society of Medicine 107.2 Your customers have one, too, and you can use it to get them to do what you want in your Customer Experience.

2008 199

2008 2018 2017 2014 199

ChurnZero

JUNE 10, 2021

In Mid-Atlantic, sponsors also include PNC, DLA Piper LLP, the Washington Business Journal, the Baltimore Business Journal and Cooley LLP. Founded and produced by Ernst & Young LLP, the Entrepreneur Of The Year Awards are nationally sponsored by SAP America and the Kauffman Foundation. About Entrepreneur Of The Year ®.

2021 98

2021 Reference 2022 Innovation 98

Oracle

MARCH 6, 2020

According to Search Engine Journal , messages sent by Facebook Messenger bots have an open rate of 70 – 80% within the first hour. By contrast, Facebook chatbots can secure businesses a hefty increase over what would typically be considered a strong email open rate, according to the Search Engine Journal article.

Customer Experience 92

Customer Experience 2017 Omnichannel Customer Experience Professionals 92

Think Customers

JUNE 29, 2023

And learn more about the intersection of AI and CX in the latest issue of the Customer Strategist Journal. Level AI’s Ashish Nagar shared three AI improvements contact center leaders are looking for from tech partners. Hear more from them in their own words in the video below.

Contact Center 52

Contact Center Events Customer Journey Insights 52

Customer Enthusiast

DECEMBER 3, 2018

Analysis of the newly released Wall Street Journal Management Top 250 (the Drucker Institute’s second annual ranking of best-managed companies) suggests that the possible secret sauce of seven companies that do everything well is… (drumroll) a customer-centric focus. Those seven companies: Apple Inc., Intel Corp.,

Customer Centricity 58

Customer Centricity Customers Management Customer Service 58

Customer Input

OCTOBER 17, 2013

Articles Customer input Journal Featured Customer Experience Loyalty Loyalty Programs' Recent studies show loyalty programs are not effective at creating customer loyalty, but customer experience improvements are.

Loyalty Programs 110

Loyalty Programs Loyalty Customer Experience Article 110

Steve DiGioia

JANUARY 18, 2021

The chairman of the department of mechanical engineering and biomechanical engineering at the University of Texas testified that this risk of harm is unacceptable, as did a widely recognized expert on burns, the editor-in-chief of the Journal of Burn Care and Rehabilitation, the leading scholarly publication in the specialty.

Customer Experience 119

Customer Experience Customers Consumers Events 119

Forrester's Customer Insights

NOVEMBER 30, 2023

Cigna has set its sights on Humana and plans to close a cash and stock deal to acquire its fellow insurer before the year’s end, according to The Wall Street Journal. STAT News talked about this possibility several weeks ago, in the context of Cigna potentially selling off its Medicare Advantage (MA) business. Take that […]

Insurance 31

Insurance Healthcare Customer Experience Customers 31

Beyond Philosophy

APRIL 4, 2020

She and her research partner Kristen Duke also published their study in a peer-reviewed journal that shows how Social Norms help drive the effectiveness of incentives to change customer behavior. The post How Small Changes Can Alter Customer Behavior appeared first on Customer Experience Consulting.

Consulting 88

Consulting Customers Article Customer Experience 88

Andrew Mcfarland

APRIL 1, 2020

Over the last 5 years business journals have [mistakenly] exhorted companies to improve their customer experience. Even though a variety of companies, consultants, and other professionals will benefit handsomely from this purported “wisdom” they’re wrong! Here are 3 reasons the.

Customer Experience 62

Customer Experience Consulting Customers 62

Customer Enthusiast

JULY 3, 2019

Two years later, according to this recent Wall Street Journal article, headsets […]. At that time, Walmart was testing VR-enabled learning in 31 of its Training Academies with aspirations to expand the training to 140,000 associates per year. The post The limitations of virtual-reality training appeared first on Steven Curtin.

2017 60

2017 Blog Article Engagement 60

CSM Magazine

FEBRUARY 22, 2024

In fact, a study published in the Journal of Business Research found that emphatic behavior of employees during service interactions increases service brand satisfaction and loyalty. Echo their concerns to confirm understanding and show empathy. Empathy Understanding your customers’ emotional needs can transform a service experience.

Customer Service 52

Customer Service Magazine Social Media Feedback 52

ShepHyken

JULY 19, 2021

Linkedin Pulse) The Wall Street Journal recently released an article called “Some Chief Experience Officers Want To Make Their Jobs Disappear” where they interviewed Chief Experience Officers and Chief Customer Officers from large corporations all over the country. Should the Chief Experience Officer Cease to Exist? by Mary Drumond.

2021 145

2021 Article E Commerce Customer Service 145

Team Support

SEPTEMBER 1, 2020

28, 2020 at 3:56pm EDT to Dallas Business Journal. Brackets] indicate editing by TeamSupport editorial staff from original piece published in the Dallas Business Journal. About the Author: Brian Womack is a staff writer for the Dallas Business Journal. This article was originally published Aug.

Marketing 95

Marketing B2B 2018 Innovation 95