Opinionator

MARCH 10, 2021

One type of survey is the comment card. Despite their legacy, there are advantages and disadvantages of customer comment cards. What is a Customer Comment Card? A customer comment card is a way to gather customer feedback for a business in the form of a review, comment or suggestion from the customer base.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

SurveySensum

JANUARY 29, 2024

But don’t pop the champagne just yet. This is the time when you need to roll up those sleeves because we’re diving into some simple yet killer tweaks to turn that one-time buyer into your brand’s biggest fanboy (or fangirl). This isn’t just good manners – it’s solid business sense.

Sales 52

Sales Customer Experience Social Media Demo 52

Experience Investigators by 360Connext

NOVEMBER 17, 2020

When our waiter flagged us down by the door, I assumed we had left something behind or forgotten to sign the credit card slip or something. But I remember this well because of the way he highlighted how he doesn’t usually hear these words. This isn’t just for the first-time purchase. Humans like to feel appreciated.

Airlines 372

Airlines 2020 Social Media Hotels 372

Hallmark Business Connections

MARCH 9, 2021

In 2021, it isn’t just about who you want to buy your products or services, but who can. And because many of them were already financially stable, only 16% say that the pandemic has had a “very negative” effect on their financial security. (In And perhaps unsurprisingly, 80% retain their greeting cards as keepsakes.

Marketing 97

Marketing Brands 2020 2021 97

Optimove

APRIL 20, 2023

Wait, did we just remind you that Mother’s Day is coming up? Let’s just say it probably won’t go over well. Because each mom is unique, just like your customers (okay, more). Just one in ten, understandably, will push their luck with a last-minute buy.  75% will buy a greeting card (mental note!),

Consumers 52

Consumers 2023 Omnichannel Retail 52

SurveySensum

MARCH 25, 2024

Now, that we know what are exit-intent popups and why you need to use them on your website, an interesting question arises here – do exit-intent popups work effectively on mobile or just desktop? It’s just that they do work but the technology to track them is different. Let’s find out. Do Exit-Intent Popups Work on Mobile?

2024 52

2024 Demo Download User Experience 52

Customer Bliss

JULY 29, 2021

Once, I was talking to Colleen, and what she said was: Jeanne, at almost every board meeting, we have to fight to make sure that we don’t let those fees seep in, that we don’t start charging change fees or luggage fees, because that’s the foundation upon which people believe in us. And one day, I lost my Admirals Club card.

Leadership 185

Leadership Airlines Customers Measurement 185

Currency Alliance

OCTOBER 4, 2023

The earliest collection mechanic put the burden on customers by using a stamp card, stamp book or collecting copper nickels – and the brand had no idea who was holding those tokens of loyalty. This article focuses on brick-and-mortar retail stores – because that is where identifying the customer is most technically challenging.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Daniel Group

SEPTEMBER 12, 2022

Recently, I received only a note card with my address – no identification of who sent the note on the envelope. Upon opening, the logo for the company was on the front, and the card below contained only a short, cryptic, handwritten message. What if I had received a note card with clear identification from this company on the envelope?

Engagement 52

Engagement 2006 B2C B2B 52

Beyond Philosophy

MAY 10, 2017

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What about those Loyalty Cards?

Loyalty 137

Loyalty Loyalty Programs Airlines 2012 137

BirdEye

DECEMBER 29, 2021

For now, here’s a fun fact – the first credit card reader was created in 1979, and the majority of terminals today still use that original technology. If you’re using an old-school credit card swiper, your billing practices are decades old and, frankly speaking, bad for business. ??Upgrading Countertop credit card terminal.

Wireless 98

Wireless 2023 Sales Connections 98

Hallmark Business Connections

OCTOBER 5, 2020

This is no small achievement for brands that are used to placing the bottom line over all else because it means shifting the way we view success. Empathy isn’t just about listening to customers’ pain points; it’s also about helping them feel good when they’ve got something to celebrate. A card can go a long way.

Brands 97

Brands Social Media Travel Download 97

Lumoa

NOVEMBER 21, 2023

Because of the use of AI in customer feedback analysis , companies do not need to shell out large sums on market research, a practice that is also very time-consuming. And this was just one example. However, it is not just about technology. The big brands that had jumped into it much earlier are already reaping the benefits.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

SurveySparrow

MARCH 3, 2024

One key reason why this happens is most likely because of your payment experience. Keep in mind that this experience is not confined to just the transaction. Examples of Bad Payment Experiences Being forced to fill out multiple forms or navigate through several pages just to make a simple payment.

E Commerce 52

E Commerce Banking E-support Financial 52

BirdEye

DECEMBER 29, 2021

For now, here’s a fun fact – the first credit card reader was created in 1979, and the majority of terminals today still use that original technology. If you’re using an old-school credit card swiper, your billing practices are decades old and, frankly speaking, bad for business. ??Upgrading Painfully slow card processing times.

Wireless 98

Wireless 2023 Sales Connections 98

CSM Magazine

MARCH 22, 2021

It may be a well-planned, focused, accountable plan, or it may be just a raw philosophy of customer service. You don’t throw away a car because the muffler is loud. One of the most effective ways to handle this is through a single-use coupon or gift card that is used once and can be tracked when redeemed.

Social Media 105

Social Media Customer Satisfaction Customers Customer Service 105

Experience Investigators by 360Connext

MARCH 15, 2018

We’re talking about B2B and Hallmark cards. Don’t just zero in on sales-focused events in your customer’s journey. People call the Hallmark card ‘innovative.’”-@rkbasler That’s the power of using these familiar cards in the somewhat unfamiliar way of building business relationships.

Connections 160

Connections B2B Fashion Touchpoint 160

SurveySensum

FEBRUARY 23, 2024

Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. And the efficacy of your results will increase because the respondents are more likely to answer each question honestly. But wait, there’s more! Let’s understand the advantages of pulse surveys.

Engagement 52

Engagement Demo Feedback Culture 52

Beyond Philosophy

JUNE 11, 2021

For example, several years ago, in a field experiment in Israel, a bank encouraged its customers to use debit cards instead of cash. One group received a letter emphasizing everything they would gain by using the debit card; the other group got a letter describing all the benefits they lose by using cash. but the framing differed.

Insurance 122

Insurance Marketing Reference Communication 122

SurveySparrow

MARCH 19, 2024

Videos are naturally more engaging because people are visual. Best Video Types for Lead Generation Video is important, but you can’t just point and shoot to gain leads. It’s important to adopt a solid strategy, just like any other marketing initiative. Explainer Videos Why are you in business?

Marketing 95

Marketing Social Media Demo B2B 95

SurveySensum

JANUARY 17, 2024

I soon discovered that people abandon surveys because either they are too long or they ask confusing questions with too much industry jargon. Imagine answering tons of confusing questions with no clear agenda—because nobody has time for that! Timing matters because you want to catch them when they’re more likely to engage.

Customer Satisfaction 52

Customer Satisfaction Feedback Demo Customers 52

Beyond Philosophy

NOVEMBER 8, 2017

For example, when I go to pay for something, I always reach for my American Express (AmEx) card. I do not consciously choose it every time; I just do it. Now, before I had the AmEx, I reached for another card. Then, I would choose the AmEx because I liked the rewards they provided. That is an example of a habit.

Webinar 138

Webinar Definition 2016 Government 138

Customer Bliss

JANUARY 17, 2019

Netspend is a leading provider of prepaid Visa ® and Mastercard ® cards for personal & commercial use. Through providing this type of service with prepaid cards, Netspend helps serve the underserved – and this aspect alone means the company has to place heavy importance on customer experience.

Connections 190

Connections Chief Customer Officer 2006 Banking 190

Lumoa

OCTOBER 20, 2022

It means that in order to stay ahead, they need to focus on delivering not just a good product or service, but a great customer experience as well. This is because happy customers are less likely to churn and more likely to continue doing business with you. What does this mean for companies? A Good CX Shows What Your Brand Is About.

Customer Experience 122

Customer Experience Banking Customer Retention Customer Satisfaction 122

InteractionMetrics

AUGUST 2, 2023

But a recent experience with Fox Rent a Car showed me just how little they care. Fast forward a few days, and I noticed that my credit card statement included a charge from Fox for $67.21 The corporate employee informed me that there was a $50 surcharge plus taxes because I’d parked in the wrong lane when returning the car.

Feedback 52

Feedback Advertising Poor Customer Service Workshop 52

SurveySparrow

DECEMBER 25, 2023

This score is like a report card, showing you how well you made your customers happy at that moment. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? No waiting around – it’s like a live report card for your customer service or product experience. Try it out for free!

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

SurveySparrow

APRIL 21, 2024

The reason why this is the first on the list of no-code tools is because of its closeness to customers. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? At first glance, it might appear like a spreadsheet, but it’s just the interface. SurveySparrow G2 Rating – 4.4 (5)

E Commerce 52

E Commerce Feedback E-support Demo 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52

Metrics Culture Demo Healthcare 52

CSM Magazine

NOVEMBER 30, 2022

Around two-thirds of respondents in the UK (68%) and US (63%) said that paying using digital wallet solutions are appealing because they are faster and provide a simpler check-out process, with almost half of UK shoppers (49%) saying it is easier than inputting payment card numbers associated with more traditional pay by card options.

Consumers 52

Consumers Banking Innovation Measurement 52

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Because our brains are hardwired to react to stories, storytelling effectively elicits strong feelings in listeners. How To Do It?

Connections 52

Connections Social Media Demo Feedback 52

Hallmark Business Connections

MARCH 23, 2021

And they’re pampered just as much as any toddler. Case in point: It’s hardly unusual to see pet parents proudly pushing small animals in strollers, buying pooches birthday outfits, and insisting that their furry buddies appear on holiday cards. It’s not just for romance between human partners anymore. Oh, and Valentine’s Day ?

Consumers 52

Consumers Marketing Events Touchpoint 52

Beyond Philosophy

AUGUST 13, 2020

You did pull off the highway; you just don’t recall doing it. For example, the American Express Centurion Card experience has some friction. American Express only offers the Centurion Card to people who spend considerable amounts of money. Don’t just resolve the current issue; head off the next one.

Effort Score 182

Effort Score Net Promoter Score Government Document 182

Beyond Philosophy

JANUARY 11, 2024

Rewards create good feelings (or something else just as valuable related to the situation), which lead to happy memories. I can’t believe I will have to get my credit card out of my wallet (which might not even be on my person at the moment) to pay. Minimizing any barriers that might get in the way of a new behavior is essential.

Return on Investment 88

Return on Investment Insurance Hotels Customers 88

Customer Bliss

OCTOBER 13, 2016

As we all know, though, customer defection does happen — and often it happens because of unclear issues around that same leadership. Problems with customers, up to and including customer defection, usually begin at the leadership level — and not just the CCO, but the entire team responsible for all the different functional silos.

Leadership 162

Leadership Culture 2016 Metrics 162

SurveySensum

MARCH 11, 2024

Building a Feedback-Friendly Culture Creating a culture that encourages employee input requires more than just an open-door policy and yearly surveys. This positive feedback cycle benefits not just individuals, but also increases teamwork and overall organizational performance.

Culture 52

Culture Feedback Demo Communication 52

Beyond Philosophy

NOVEMBER 12, 2020

The experience started to trigger some uneasy feelings when they asked me to put a credit card on my forehead and take a picture of it to send to them. Ostensibly, they could figure out how to size the glasses based on the credit card’s image between my eyes. Amazon uses Customer Science because they have a great deal of data.

Books 162

Books Measurement Presentation Interaction 162

Kustomer

DECEMBER 2, 2021

No shopper wants to feel dismissed by a brand or seen as just another number that contributes to revenue. He left a note on the reservation explaining the special occasion and when they arrived at the restaurant, they found that the staff had created a birthday card and treat for his son. They just leave it. My pleasure.

Marketing 98

Marketing Social Media Brands Books 98