CSM Magazine

SEPTEMBER 18, 2018

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. Build original loyalty programs. For instance, Taylor Swift’s managers relied on mobile during the singer’s “Reputation” tour.

Events 56

Events Loyalty Programs Transportation Sports 56

Currency Alliance

DECEMBER 18, 2017

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

2018 49

2018 Loyalty Brands Loyalty Programs 49

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

Kitewheel

MARCH 4, 2019

There is huge market pressure to make great deals. Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. To accomplish this, they need to better manage their customer journeys. Power Pre-flight Communications With Real-Time Interaction Management.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Currency Alliance

NOVEMBER 14, 2019

disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. The marketing potential of making such upgrades is becoming too great to resist.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Qualtrics

JUNE 26, 2020

Additionally, crisis management teams in more than 40 group companies implemented over 1,000 actions in two months besides the protective measures to make employees feel more comfortable. Koç Holding is the largest industrial conglomerate of Turkey, including 60 factories along with sales and marketing offices in more than 40 countries.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Up Your Service

MAY 3, 2017

Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Brands Airlines 74

C Space

JULY 21, 2020

eBay and PayPal ‘s five-year operating agreement has just ended, and the online marketplace is eyeing billions in new potential revenue by managing its payments in-house. What we see across the whole industry is that the used car market is really buoyant.” eBay acquired PayPal in 2002 and spun it off in 2015.

2020 52

2020 Brands Transportation 2002 52

Currency Alliance

SEPTEMBER 5, 2018

Coalition programs are gaining steam because, managed, correctly, they solve the biggest problem in loyalty marketing: engaging your long- and mid-tail customers, rather than just 20-25% of the most frequent. 0: a decentralized brand coalition, enhanced by marketing technology (2017 onwards). In summary: V1.0

Loyalty 36

Loyalty Consumers Brands Airlines 36

Thematic

NOVEMBER 13, 2018

According to Gartner, “more than two-thirds of marketers say their companies compete mostly on the basis of CX. And, customer feedback can help lessen what it costs to retain buyers, as companies that actively engage in VOC programs spend 25% less on customer retention than those that don’t, according to Gartner research.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. This information allows them to make data-driven decisions when it comes to crafting loyalty programs.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

SmartKarrot

AUGUST 12, 2022

In the US alone, the online takeout and delivery market is predicted to `double in the next five years, growing from ~$25B to ~$48. Top players – Doordash, GrubHub, and UberEats compete with each other for market share. The ChowNow apps and websites provide marketing assistance to restaurants. Like what you are reading?

2013 10

2013 2011 Demo Transportation 10