Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season. When emailing your customers, remember that less is more.

Sales 52

Sales Marketing Sports Roadmap 52

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. These are just the tools, however.

Seminar 52

Seminar Webinar Document Consulting 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Insights 52

Insights Customer Success Webinar Culture 52

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. The reality at Humach. Choosing Talkdesk.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services. There’s a lot more on the roadmap, more to come soon.

B2B 90

B2B Roadmap B2C Hotels 90

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Sales checkout carts. Video chat.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? To optimize and enhance your strategy, it’s a good idea to send out surveys at different points throughout the customer relationship – post-sales, post-onboarding, renewal pulse, etc. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap Demo ROI 117

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

Customer Success 84

Customer Success Management Roadmap Events 84

SmartKarrot

APRIL 25, 2023

Apply here: [link] Role: Customer Success Manager Location: Edmonton, AB, United States (Remote) Organization: Compass Search Group LLC As a Customer Success Manager, you’ll create and build great relationships with your clients by comprehending their wants and objectives.

Customer Success 19

Customer Success Net Promoter Score Roadmap Customer Journey Mapping 19

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI Customer Success NPS 59

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. The customer begins to understand that the onboarding manager will take them through their customer journey. it’s better to have the onboarding team present before the sales cycle ends.

White Paper 52

White Paper Customer Retention Webinar Sales 52

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. This focus area can be sales, finance, marketing, HR, and niche operations.

Consulting 98

Consulting Social Media Financial Sales 98

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Q: Though sales and CS are different functions, they’re often viewed as the same. Sales, marketing, product, engineering.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

CSM Magazine

JANUARY 25, 2022

In a world where ‘work from anywhere’ has become the norm, how do organisations manage the efficient scheduling and forecasting of their staff while keeping teams connected and meeting service levels? Involving everyone in the process (contact centre staff, marketing, sales and operations). Aligning people, process and technology.

Average Handle Time 52

Average Handle Time Roadmap Webinar Technology 52

Grade.us

JUNE 2, 2020

Buying reputation management software for your business is like purchasing a moat for your castle and party confetti at the same time. How do reputation management software solutions help? We’ve done our best to put together a comprehensive, in-depth list of the best reputation management platforms for your evaluation in 2020.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Who doesn’t want a piece of that?!

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

8x8

DECEMBER 3, 2018

Because of the nature of Lenox’s business, both sales and call volumes are dramatically higher during the holiday season than at other times of the year. Even if you know customer service is important, not everyone has a clear roadmap for improvement. How to Improve Your Customer Experience. Step 1: Understand Where You Are.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Avaya

APRIL 10, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. 39% growth in digital sales. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. Creating self-service documentation.

Customer Service 71

Customer Service Document Webinar Roadmap 71

ChurnZero

AUGUST 18, 2020

That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q: If a customer requests to not be referenced by your company during the sales process, how do you convince them otherwise?

Customer Engagement 98

Customer Engagement Engagement Customer Success Reference 98

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” This will help you to set and manage expectations—and to avoid the pitfall of unrealistically high hopes. Watch the full webinar.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

Kerry Bodine

NOVEMBER 30, 2020

CX Roadmap Development. Journey Management Advisory. Custom webinars. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Personalized Coaching.

2021 14

2021 Sales Roadmap 2020 14

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. monthly training webinars and ad-hoc training, as requested, and introduced a pilot Premiere Support Program to offer short term dedicated support for clients who may need a little extra help from time to time.

Roadmap 98

Roadmap Webinar Feedback B2B 98

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Roadmap Document Webinar 19

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics.

Customer Success 19

Customer Success Roadmap Banking Webinar 19

Circular Edge

JUNE 17, 2020

One customer case study featured Emser Tile, who implemented Oracle CX Cloud to automate their marketing & sales processes from customer inquiry to order. and hear two more customer case studies that included best practices for delivering Integrated ERP/CX Digital Experiences across marketing, sales, service & more.

Demo 52

Demo Innovation Roadmap Events 52

SmartKarrot

JULY 28, 2022

Role: Director of Client Success Location: Remote, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Master the art of managing multiple projects at a time while respecting different deadlines.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

ChurnZero

JANUARY 10, 2020

In her new role, she will unite HubSpot’s marketing, sales and services teams around the customer, creating a cohesive experience to help fulfill their mission of helping millions of companies grow better. . Madan will be charged with building out the organization and vision for the post-sales function.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

ChurnZero

SEPTEMBER 6, 2019

Being a Customer Success Manager is difficult enough. . Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . Difficult Account Executives and a lack of a sales – CS partnership is detrimental to everyone.

E-support 49

E-support Document Sales Roadmap 49

Kayako

DECEMBER 10, 2015

Your sales team are banging on your door, asking what (and when!) You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap?

Roadmap 53

Roadmap Webinar Document Communication 53