people 
TechSee
SEPTEMBER 28, 2023
What would it take to make people want Generative AI? Do people know what Generative AI is? However, only 7% of people use it daily, rising to 12% weekly. Why are people concerned about Generative AI? At a high level, people are concerned about data privacy, safety, and reliability. And the results were surprising.
InMoment XI
DECEMBER 1, 2022
With the right intelligence, businesses can empower the right people to take transformative, informed action in the most effective ways and drive value across four key areas: acquisition, retention , cross-sell & upsell, and cost reduction. Forrester Customer Feedback Wave.
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Customer Bliss
AUGUST 30, 2021
Find & Hire People Who Align With Your Company Values. The power of what Indra Nooyi does, and the power of all beloved companies , is that they find people whose upbringing and values align to what they want their company to stand for. Hire People Who Will Make Your Company Unforgettable: A Case Study. Click To Tweet.
Bill Quiseng
JANUARY 10, 2022
For many years, there has been a stranglehold of the “Profits over People” mentality on business. Senior executives care about revenue dollars, market share, the stock price, bottom-line profits, even their competitors, more than their people. Recognizing “People First”, leaders will CARE for their people.
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.
Beyond Philosophy
DECEMBER 7, 2023
Another thing Tom said was that people use employees now to help in the Customer Experience. However, I disagree; fewer people work in Customer Experience these days. Moreover, organizations have fewer people. My worry with AI is that we will end up with companies that use it to slash and burn the people on staff to get profits.
Bill Quiseng
AUGUST 16, 2023
So, CARE BIG for your people. First CARE for your people. COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that your people need and want to know. Listen empathetically to the people’s concerns, questions, and complaints. Your employees don’t care how big your business is.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. What should these relationships look like?
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. The lessons they have learned and the advice they would give companies on the same journey. Knowing the right time to launch an advocacy program. Save your spot!
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
High quality leaders are as diverse as people – a paradox, the more diverse the leaders, the higher the quality of leadership across the board in all endeavors. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
Advertiser: ZoomInfo
Good people are the foundation of any organization. That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce.
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People are itching to get back into the world. 54% of consumers say they plan to dine out at a restaurant at least once a week this year. As COVID-19 restrictions ease, the competition for their business is stronger than ever. Download this eBook today to learn how your restaurant can be prepared!
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work. You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.
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