Avoiding Customer Experience Missteps in 2024: A Guide to Sidestepping Common Pitfalls and Outdated Trends
Experience Investigators by 360Connext
JANUARY 23, 2024
Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. AI isn’t just about tech; it’s about empathy. AI isn’t just about tech; it’s about empathy.
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