West Monroe

OCTOBER 10, 2022

Welcome to This Is Digital, a new podcast from West Monroe. The time to be digital is now, and this series will bring you actionable insights and real stories to apply to your organization. As Chief Commercial Officer at West Monroe, Casey defines the firm’s go-to-market offerings and digital services.

2022 52

2022 2021 Travel 2020 52

West Monroe

NOVEMBER 13, 2022

Becoming digital is now a requirement for manufacturers. This includes modernizing processes for selling and generating revenue—largely in response to buyers’ demands for digital channels and experiences. But being digital isn’t just about meeting buyers where they are. That can be detrimental.

Management 52

Management Government Sales Measurement 52

West Monroe

OCTOBER 10, 2022

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "What is the Digital Mindset?" About the episode Welcome to This Is Digital, a new podcast from West Monroe. The time to be digital is now, and this series will bring you actionable insights and real stories to apply to your organization.

2023 52

2023 2022 2021 Travel 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. Check out a recap of some of the questions and answers from the session below. We didn’t use any special tool.

Customer Engagement 110

Customer Engagement Engagement Customer Journey Mapping Definition 110

West Monroe

JANUARY 23, 2022

The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. The electric grid is becoming more digital as utilities seek to balance clean energy goals with monitoring, controlling, and optimizing a growing number of distributed energy resources (DERs).

2022 40

2022 Transportation Telecommunications Wireless 40

GetFeedback

JANUARY 19, 2020

Select from possible reasons for the trip. To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Cleanliness.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. Check out a recap of some of the questions and answers from the session below. We didn’t use any special tool.

Customer Engagement 84

Customer Engagement Engagement Customer Journey Mapping Definition 84

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. Check out a recap of some of the questions and answers from the session below. We didn’t use any special tool.

Customer Engagement 62

Customer Engagement Engagement Customer Journey Mapping Definition 62

Education Services Group

APRIL 26, 2023

They should recognize that all companies are moving at varying speeds and are rarely completely static. Quiet is the word that more professionals say is the state we should be attempting to reach as businesspeople if we want to rea ch a higher level of personal satisfaction and realize greater amounts of business productivity.

E Commerce 52

E Commerce Books Innovation Return on Investment 52

West Monroe

NOVEMBER 21, 2022

Although the healthcare industry seeks relief from the worry of economic uncertainty, it can be difficult to pinpoint what the true impacts of ongoing inflation and a recession may be. Providers are pushing for stringent contract negotiations in 2024 to restore lost margins from the pandemic and inflation. Rising energy costs.

Healthcare 52

Healthcare 2024 2023 Financial 52

Beyond Philosophy

JULY 4, 2016

Discussion of the myriad and varied ramifications of Digital Transformation is, seemingly, everywhere (and unavoidable). I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Let’s begin there.

Banking 90

Banking Retail Brands Customer Centricity 90

Talkdesk

FEBRUARY 5, 2021

5 key themes from retail’s virtual “Big Show”. The National Retail Federation’s (NRF) “Retail Big Show” is traditionally held each January at the Javits Center in New York City, but this year, fittingly, has been split into separate digital and brick-and-mortar chapters. Omnichannel whiplash “Digitally transformed?

2021 87

2021 E Commerce E-support Retail 87

Kustomer

MAY 20, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen and Vikas Bhambri from Kustomer are joined by Edmund Ovington to learn the secrets to breaking down language barriers. Why Your Team Needs Language Translation Software. Listen to the full episode to learn more. Thinking Globally.

Customer Experience 105

Customer Experience Multi-Channel Customers Brands 105

Lumoa

OCTOBER 31, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of now? Much of the improvement has been driven by advancements in product innovation and digital technology. Many companies experience numerous challenges in the ares of customer experience transformation.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Five years ago, she started her business from just her laptop!

2016 111

2016 2017 Customer Experience Social Media 111

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

Brands 26

Brands Healthcare Innovation Consulting 26

Currency Alliance

JUNE 19, 2019

Such limitations left enormous sums of money on the table and restricted brands from figuring out who, among their less frequent customers, could be persuaded to allocate more share of wallet – if given the right incentives. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

SmartKarrot

SEPTEMBER 2, 2022

Businesses of all types are moving from product-centric to service-centric models. It is because selling a product is relatively straightforward: You find out what your customer needs , offer them a solution that meets their requirements, and buy it. It is possible to overgrow by focusing on this model.

E Commerce 10

E Commerce B2B E-support Sales 10

Currency Alliance

FEBRUARY 26, 2019

Every sector is different, but if your customer engagement levels are not in the top 10% of your industry, you have work to do. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SmartKarrot

APRIL 21, 2022

Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

West Monroe

MARCH 8, 2022

Manufacturing executives have been overwhelmed with messaging around information and operational technology (IT/OT) convergence. But from our discussions with mid-market manufacturers, “convergence” isn’t resonating–on the shop floor or in operations. Thus, no real progress occurs.

Roadmap 52

Roadmap Technology Leadership Consumers 52

West Monroe

FEBRUARY 23, 2022

But a dark factory is far from how most manufacturers are thinking about their future—at least for now. In a recent Manufacturing Leadership Council study , only 3% of respondents saw this as the eventual state of their factory model. Your operating model: Moving from traditional to digital.

Leadership 52

Leadership Culture Technology Connections 52