InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. Ask your team, “Who are we trying to appeal to? Principle #3: Ask the Right Questions. Don’t ask all the questions. Ask the right questions.

Customer Experience 556

Customer Experience Touchpoint Employee Experience Customers 556

InMoment XI

APRIL 5, 2024

For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. Its occurrence depends on several factors, including the nature of the questions asked, the survey methodology used, the characteristics of the sample population, and the efforts made to minimize bias.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

OCTOBER 4, 2023

Now that we have done a bit of definition, how can you take this integrated CX approach and put it into action at your company? I like to be like the newspaper reporter who continually asks ‘why.” I have to put on my best poker face (which I do not have!) Shifting to why will drive your team to delve deeper into customer feedback.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

BlueOcean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Ask about what comes next.

Contact Center 156

Contact Center Technology Tourism 2014 156

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. Now, finally, access to AI-driven, machine learning-based conversation intelligence and quality analytics is a reasonable ask in your RFP process.

Contact Center 177

Contact Center Average Handle Time Customer Care Technology 177

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Now you might say, that’s a lot of things to consider.

Social Media 157

Social Media Feedback User Experience Insights 157

BirdEye

APRIL 26, 2024

28 best content creation tools for your business Content creation tools – Your gateway to a consistent and engaging content strategy Frequently asked questions on content creation tools Generate, edit, and boost your content with Birdeye What are content creation tools? Table of contents What are content creation tools? Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Ask about their training and certification programs. Ask about their experience supporting this shift. Platform vs Point Solution.

Engagement 109

Engagement Technology Culture Omnichannel 109

BirdEye

JANUARY 25, 2024

Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. Watch the Free Demo Now. Asking customers to leave reviews should be baked into your daily to-do list.

Social Media 110

Social Media Brands Multi-Channel Demo 110

ShepHyken

NOVEMBER 27, 2023

Searching on the internet used to be about using keywords, but now it’s smarter! This shift allows customers to ask broader questions and receive accurate responses, improving the effectiveness of search platforms and thereby improving customer service. It understands what you really want and gives you better answers.

Customer Experience 94

Customer Experience Technology User Experience Customer Satisfaction 94

ShepHyken

OCTOBER 12, 2022

For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why. But now, there are options such as email, chat, apps and more. When asked why Zappos uses social media, his answer was, “Zappos customers use it.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. This real-time customer engagement makes the platform perfect for keeping your finger on the pulse and staying connected with your audience. Got a new product?

Social Media 111

Social Media Advertising E Commerce Tourism 111

TechSee

JULY 20, 2022

Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. The Visual Intelligence Platform dramatically lowers the barriers to entry, providing turnkey, fully customized computer vision AI solutions. Customers can even be asked to send a photo of their barcode and receipt. Introducing VI Studio.

Connections 109

Connections Insights Consulting Interaction 109

BirdEye

JANUARY 31, 2023

This popular social media platform allows businesses to post updates, advertise special offers and deals, and generate Nextdoor reviews from local customers. Positive recommendations can boost your credibility on the platform, build trust with neighbors, and help you attract new customers.

Social Media 98

Social Media Multi-Channel Advertising Management 98

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. These are the little questionnaires that pop up while you’re using an app, asking for quick feedback. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

BirdEye

OCTOBER 21, 2022

Tripadvisor is still the highest-ranking review platform for the travel and tourism industry. Business owners can benefit from using Tripadvisor because it’s one of the few platforms that offer both listings and reviews. The platform is high on every customer’s list for recommendations. .

Management 98

Management Tourism Hotels Travel 98

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

SurveySensum

APRIL 15, 2024

They require minimal resources and can be easily integrated into existing digital platforms. Now that we understand popup surveys a little better, let’s some examples and types of popup surveys. For example, it asks users to rate their experience with publishing a page using their product and what they can do to improve it.

Engagement 52

Engagement Feedback User Experience Customer Satisfaction 52

Optimove

FEBRUARY 20, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customers expect personalized experiences now more than ever. Key takeaways: Most marketing teams use a Customer Data Platform (CDP) to help deliver campaigns that drive engagement. And, for more valuable insights on CDPs, request a demo.

Return on Investment 59

Return on Investment ROI Loyalty Demo 59

SurveySparrow

APRIL 8, 2024

Now, the shopper, or agent, is tasked with observing and evaluating specific pre-determined aspects of the business, such as employee behavior, service speed, product quality, cleanliness, and adherence to company policies and standards. Now, you might be thinking. Right now, I know some of you might be a little confused.

Feedback 52

Feedback Interaction Roadmap Sales 52

inQuba

JULY 5, 2021

Leading Customer Journey Management and Customer Experience (CX) software company inQuba today announced the addition of integrated WhatsApp chat to its platform. Says Managing Director Trent Rossini, “Businesses can now offer a more conversational, elegant means to engage their customers via everyone’s favourite chat app.”.

Multi-Channel 98

Multi-Channel Insurance Feedback Engagement 98

SurveySensum

FEBRUARY 23, 2024

Now, what is a pulse survey? Let’s scroll down to find out more about pulse survey, and its advantages, and learn about how to create an effective pulse survey for your company to boost your employee experience , along with the right questions to ask. On the other hand, broad random questions are asked in annual surveys.

Engagement 52

Engagement Demo Feedback Culture 52

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked. Was the venue/virtual platform easy to navigate?” “How

Events 119

Events Feedback Insights Presentation 119

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. We’ve put together some general advice, but if you want platform-specific tips you can jump ahead: Twitter Lead Generation LinkedIn Lead Generation Facebook Lead Generation Reddit Lead Generation Instagram Lead Generation Preparation You always need a plan of action.

Social Media 98

Social Media Brands Blog Entertainment 98

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Users now have the capability to post Stories directly to Instagram through Khoros.

2024 52

2024 Social Media Events Engagement 52

BirdEye

MARCH 10, 2023

With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. You might be asking yourself, “Why would I want to conduct a social media audit?” A checklist saves time because you’re evaluating each social media platform in the same way.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Solvvy is the leading conversational AI platform for support. Provides reps with a smart handoff.

E Commerce 119

E Commerce E-support Banking ROI 119

BirdEye

OCTOBER 16, 2023

Thanks for being with us today JD “Birdeye gave us a better platform and a more stable platform. We’re actually asking you to come in and tell some people that maybe you compete with how to grow their businesses in the agency world. We were using a different platform. It was a phenomenal platform.

Multi-Channel 64

Multi-Channel Social Media Communication Sales 64

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

BirdEye

NOVEMBER 7, 2023

Text abbreviations, also referred to as ‘texting abbreviations’ or ‘text acronyms,’ are short forms of words or phrases used in SMS, social media, forums, and other online platforms. Concise communication Online platforms such as X (previously known as Twitter) have implemented character limits for posts. Announcement TBA soon.

Social Media 116

Social Media Communication ROI Sales 116

BirdEye

MARCH 26, 2024

Leverage Instagram Highlights to boost engagement Frequently asked questions about Instagram Highlight viewers Manage multiple Instagram accounts seamlessly with Birdeye What is an Instagram Highlight? Now, click on the three-dot menu in the bottom right corner. Now, select the highlight for which you wish to check the viewers.

2024 59

2024 Social Media Management Insights 59

Lumoa

NOVEMBER 21, 2023

Another case in point would be the popular streaming platform Netflix’s use of AI and machine learning not only to suggest movies and programs to its viewers based on their watch history, ratings, preferred genre, etc. Lumoa is also the first CX platform to integrate with GPT. Lumoa’s analytics is built on top of this philosophy.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. And even the customers started showing dissatisfaction. What is a Product Survey?

Feedback 52

Feedback Customer Satisfaction Insights User Experience 52

SurveySparrow

MARCH 11, 2024

They come in different forms, from traditional paper-based surveys to modern online platforms. Now, I know what’s lurking in your minds… How do polls work? Once the sample is chosen, participants are asked questions about the topic of interest. Now comes our topic of interest. It’s simple.

Measurement 52

Measurement Social Media Government Insights 52

BirdEye

MAY 15, 2023

The top social media platforms to practice social selling Best tips to master social selling Social selling examples Frequently asked questions about social selling Grow on social media with Birdeye Social What is social selling? Even if you secure engagement, you may not be able to drive sales from your social media platforms.

Social Media 97

Social Media B2B Multi-Channel Sales 97