InMoment XI

MARCH 11, 2024

An organization can act on these insights by fixing the existing product or service, and then making sure similar issues don’t appear in the future. Online Reviews and Ratings Encouraging customers to leave reviews and ratings on platforms like Google, Yelp, or TripAdvisor provides valuable feedback for businesses.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. If the insights you need are already in your possession, this can help you avoid the dreaded survey fatigue in your customers (and employees).

Customer Experience 556

Customer Experience Touchpoint Employee Experience Customers 556

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Features Not all survey tools are created equal, and what works for one company may not suit another.

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. This means certain features are only available to Suite customers, while others are exclusively created for customers on the Professional or Enterprise plan.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

2024 97

2024 E Commerce E-support Social Media 97

SurveySparrow

APRIL 19, 2024

Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time! This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Am I right? Now, it’s time to look at the tools.

Document 52

Document E-support Connections 2006 52

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Omnichannel Communication 52

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Omnichannel Customer Satisfaction Communication 52

SurveySparrow

MARCH 6, 2024

The founders initiated the platform to democratize the market by making it accessible to everyone. The platform is regarded as one of the best mobile-friendly real-time DIY platforms. Real-time results: Get insights as and when responses come in. DIY Platform: You rule here! The best part? Who Uses Pollfish?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

Daniel Group

APRIL 11, 2022

April 12, 2022 (Newswire.com) – Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. Power BI by Microsoft powers the Advanced Insights option. CHARLOTTE, N.C.,

Feedback 105

Feedback Insights B2B 2022 105

Kustomer

FEBRUARY 6, 2024

These tools also provide robust API support for integration with ERP platforms , CRM, and marketing automation tools, offering high adaptability to cater to multifaceted corporate needs. You will also find the pros and cons of each help desk solution, along with customer reviews sourced from platforms like G2 and Capterra.

2024 98

2024 Multi-Channel Omnichannel E-support 98

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Seek tools that give insights into demographics, locations, interests, and engagement.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

Kustomer

MARCH 19, 2024

Today, we’re taking another step in that direction by launching KIQ Agent Assist , a suite of AI-powered capabilities designed to make it easier than ever for agents to efficiently resolve customer issues. Under the hood, it is a suite of AI-powered capabilities built on top of our CRM. What is KIQ Agent Assist? How Does it Work?

Metrics 69

Metrics Webinar Interaction Loyalty 69

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Insight into customer needs Customer surveys can help you identify specific customer needs and preferences.

2023 98

2023 Feedback Net Promoter Score Social Media 98

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Gather insights on user experience and usability. I’m sure this is something you should have in mind before choosing the right feedback management platform. Real-Time Analytics : Get insights with actionable data and real-time reports.

2024 52

2024 Feedback User Experience Insights 52

SurveySparrow

MARCH 2, 2024

But, before that, let me give you an overview of the two platforms. The platform steps away from the traditional forms by offering an interactive model to the customers. With the platform, you can give a more engaging and user-friendly experience. But what if I tell you the team and I have researched for you? G2 Rating: 4.5/5

Document 52

Document NPS E Commerce 2006 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Totango

SEPTEMBER 22, 2023

. “Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

Optimove

JANUARY 24, 2024

This article delivers practical insights for swift implementation, ensuring marketers are equipped to elevate their marketing game. For maximum impact, multiple potential journeys should be available, ensuring each customer finds the one that suits them best at any given time. It’s all about perspective.

Customer Journey 72

Customer Journey Multi-Channel Marketing Touchpoint 72

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform.

Customer Relationship Management 52

Customer Relationship Management Sales Customer Relationships Insights 52

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Insights Brands 59

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Capture all the diverse insights your team has to offer. Do you want to uncover the real issues your employees are facing? Why limit yourself?

2024 52

2024 Feedback Demo Social Media 52

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce. Read More

Competitive Advantage 52

Competitive Advantage 2022 Consulting Retail 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

Kustomer

JANUARY 8, 2024

While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks. Over-reliance on Zendesk’s chatbot platform may lead to misinterpretation of complex customer queries. Another challenge with Zendesk reporting is that it doesn’t offer deeper insights into actionable items.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Optimove

MAY 9, 2023

Optimove’s Customer-Led Marketing Platform empowers you to start with your customers and win their loyalty for life. Make The Most of Customer Relationships Start with Your Customer Wherever you are on your marketing journey, you want a solution tailored to your specific needs and approach.

ROI 52

ROI Engagement Marketing Customer Relationships 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Founded in the Nordics,  Forsta  means “to understand” in Swedish. Visit Forsta.com for more information.

2021 83

2021 Touchpoint Customer Centricity Insights 83

CSM Magazine

APRIL 6, 2021

Vivantio launches new service management product suite to serve. Vivantio , a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms. growing B2B service firms.

B2B 81

B2B Management 2003 Customer Service 81

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform. How Did We Evaluate AskNicely Alternatives?

2023 52

2023 Net Promoter Score NPS Feedback 52

Daniel Group

APRIL 13, 2022

On another note, we are pleased to announce that we have launched an enhancement of our ExperienceConnect services, Customer Feedback Advanced Insights, Embedded. This new option provides a seamless experience by managing and analyzing all customer feedback data through one platform. Read the full press release here. CHARLOTTE, N.C.,

Marketing 98

Marketing B2B Feedback Sales 98

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Or perhaps, you want something new to try out. You have arrived at the perfect place my friend. What is Customer Thermometer ?

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySparrow

MARCH 24, 2024

Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Its user-friendly platform is designed to streamline workflow, improve project profitability, and ensure precise billing.

Sales 52

Sales Social Media Customer Relationship Management B2B 52

Optimove

MARCH 26, 2024

Next-Gen Marketing Advancements: Shai Frank, Optimove’s SVP of Product, followed by announcing next-generation advancements to Optimove’s AI-powered Suite, OptiGenie, plus more new features to empower marketers. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

2024 64

2024 Connections 2025 Download 64

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. This real-time customer engagement makes the platform perfect for keeping your finger on the pulse and staying connected with your audience. Answer it immediately.

Social Media 111

Social Media Advertising E Commerce Tourism 111