Think Customers

JUNE 9, 2021

Propelled by the pandemic, retailers transformed their services, products, and customer experience at breakneck speed. Steve Rowen, managing partner at Retail Systems Research, discussed lessons to be learned from the pandemic and what forward-thinking retailers are doing to position themselves for success. Not agility.

Retail 103

Retail Customer Experience 2020 Consumers 103

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Paul : Research needs to be relationship-based. Conclusion.

2018 113

2018 Webinar Insights Customers 113

2020 Research

APRIL 20, 2023

Candela Insights has been partnering with Sago for its research needs for over a decade. The Challenge For long-time Sago client Candela Insights, a fellow market research organization specializing in qualitative research, gathering data for a major financial service provider about an ad campaign on a tight timeline was no small feat.

Insights 97

Insights Financial Advertising Feedback 97

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. That’s why product-oriented organizations establish processes that support Agile workflows. The result?

Banking 52

Banking Innovation 2022 Government 52

Alida

JANUARY 16, 2018

The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company. Driving business value, sales and research cost savings. Here are some highlights from the report. .

ROI 100

ROI Webinar Customer Centricity Download 100

2020 Research

JANUARY 4, 2023

Market research is a tempting area to cut back on, but that could ultimately prove a critical mistake. Discover the top 6 reasons you should consider market research in times of recession and inflation. Improve your business decision-making with market research. Request a consultation with our team to get started.

Marketing 59

Marketing Customer Centricity Consulting Books 59

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. During this phase, extensive research is conducted to gather insights from customers, industry trends, and market analysis.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

West Monroe

NOVEMBER 29, 2022

In today’s digital era, the key to becoming a digital organization is to train your people to practice digital agility. Digital agility describes the ease in which an organization can rapidly enable, update, change and/or adapt their processes, tools and technologies and organization to perform basic business functions.

Culture 52

Culture Technology Measurement Innovation 52

SurveySensum

FEBRUARY 9, 2024

Market research is also a lucrative field to enter, as many firms and organizations see the value of their services. In 2022, the global market research industry earned $82 billion in revenue. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

Insights 52

Insights Marketing 2022 Reference 52

West Monroe

AUGUST 9, 2022

Our survey of 700 C-suite executives and 5,000 consumers finds that companies have set a compelling vision for a digital-first future and have made strides to build a more agile approach to product development, data-driven decision-making, people strategy, and the overall operating model. Download the research.

2022 52

2022 Insurance Download Healthcare 52

ShepHyken

APRIL 5, 2019

With the power of the cloud contact center behind them, modern chatbots are capable of combing through product listings, making intelligent suggestions, and learning customer requirements. This means that they can recommend products that are useful to your target audience. Support like that pays off in the long-term.

Blog 114

Blog Customer Experience Contact Center Customer Journey 114

SurveySparrow

NOVEMBER 2, 2023

Sample representativeness is pivotal when it comes to market research. We will take a deeper look into its significance in market research. We will take a deeper look into its significance in market research. With diverse data, researchers can conduct detailed analyses. Businesses can’t afford to make guesses.

Marketing 52

Marketing Culture Insights Loyalty Programs 52

Alida

MAY 16, 2018

Ashmeed Ali, head of market and brand research at BuzzFeed, shared how having customer insight inscribed in the company’s DNA allowed it to diversify its revenue stream beyond online advertising. Ali said the company engages the community to close the loop on customer research. I included some highlights below.

Insights 154

Insights Events Advertising Webinar 154

Alida

DECEMBER 7, 2018

Retailers are still focusing too much attention on their products, pricing and margins. This insight empowers QVC to be more reactive and agile in their roadmap and attract new, younger audiences whilst still catering to their traditional customer base. ” – Keira Henderson, Customer Insights Researcher, QVC.

Customer Centricity 201

Customer Centricity Retail 2019 E Commerce 201

West Monroe

APRIL 19, 2023

High-tech and software companies continue to have compelling visions for their organizations and make strides to foster digital agility within them. Many are taking a more optimized approach to product development, data-driven decision-making, people strategy, and the overall operating model.

Insights 52

Insights ROI 2023 Download 52

Think Customers

OCTOBER 20, 2021

Customers feel the product and build relationships with the brand. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. Remain agile in the face of change. Brick-and-mortar success in 2022.

2022 52

2022 Retail 2026 Omnichannel 52

SurveySensum

APRIL 8, 2024

This involves innovative product design, superior customer service, or a unique approach to solving market problems. This research will help you identify gaps in the market, emerging trends, and opportunities for differentiation. Agile Marketing Strategies: Develop a mindset of agility and flexibility in your marketing strategies.

Social Media 52

Social Media Advertising Feedback Insights 52

CSM Magazine

FEBRUARY 12, 2024

It also allows businesses to gather feedback, refine products or services, and enhance the customer experience. By engaging in real-time conversations, businesses can address any concerns or objections, highlight the unique value propositions of their products or services, and ultimately drive sales.

Communication 52

Communication Contact Center Omnichannel Call Center 52

Brandwatch CX

FEBRUARY 23, 2024

Alternatively, they can keep an eye on the audience that really matters: the kind of people that are looking for their brand’s types of products and services. Example: The agency No Pork Pies created extremely detailed research strings to determine the best way for Noble Caledonia to engage with their target audience online.

B2B 59

B2B Brands Social Media Wireless 59

West Monroe

SEPTEMBER 26, 2022

They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others. Because the goal isn’t just great technology and a seamless customer experience—it’s agility. To us, digital isn’t something you do; it’s something you are. A mindset, not a destination.

2022 52

2022 Culture Technology Customer Experience 52

West Monroe

SEPTEMBER 27, 2022

They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others. Because the goal isn’t just great technology and a seamless customer experience—it’s agility. To us, digital isn’t something you do; it’s something you are. A mindset, not a destination.

2022 52

2022 Culture Technology Customer Experience 52

2020 Research

SEPTEMBER 8, 2022

consumer insights strategy helps a business understand who and where its target customers are, what they specifically want in terms of products or services, and why they need it. These insights guide new product and service development, create targeted marketing materials, and improve sales and lead generation.

Consumers 52

Consumers Insights Management Banking 52

Totango

OCTOBER 20, 2021

We’ll also look at how using a modular, agile approach to customer journey optimization in conjunction with automation can help you achieve greater results than trying to optimize everything at once. . The steps in this journey include: Awareness : Prospective customers first become aware of your brand, products and value proposition.

Customer Journey 91

Customer Journey 2021 Customer Journey Mapping Touchpoint 91

West Monroe

APRIL 19, 2023

Financial services companies have compelling visions for a digital-first future—making strides to create digitally agile organizations. But about half (57%) of financial services and banking respondents said their organizational conditions support agile workflows, cross-team collaboration, and decentralized decision-making.

Financial 52

Financial Insights Banking Customer Centricity 52

West Monroe

APRIL 19, 2023

Financial services companies have compelling visions for a digital-first future—making strides to create digitally agile organizations. But about half (57%) of financial services and banking respondents said their organizational conditions support agile workflows, cross-team collaboration, and decentralized decision-making.

Financial 52

Financial Insights Banking Customer Centricity 52

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Workshop Roadmap Communication 40

Brandwatch CX

FEBRUARY 23, 2024

Alternatively, they can keep an eye on the audience that really matters: the kind of people that are looking for their brand’s types of products and services. Example: The agency No Pork Pies created extremely detailed research strings to determine the best way for Noble Caledonia to engage with their target audience online.

B2B 52

B2B Brands Social Media Wireless 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation.

Insights 78

Insights Advertising Interaction Consumers 78

Talkdesk

FEBRUARY 16, 2021

Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs. Based on data from Metrigy’s research, here are seven signs that your organization may still be stuck in CX survival mode and not acting strategically.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

Magellan Solutions

MARCH 19, 2024

According to research by Aberdeen Group , companies that update their back office experience a 2.8x rise in employee productivity. They provide the essential tools and resources for front-line teams to deliver exceptional products and services to customers. increase in customer satisfaction, a 5.4x

Financial 52

Financial Competitive Advantage Loyalty Customer Satisfaction 52

West Monroe

APRIL 19, 2023

West Monroe’s signature research reports, Be Digital and Building a Digital Organization , highlighted how consumers, leaders, and organizations are embracing digital—and how that’s influencing business outcomes. Less than half, however, use data to inform changes to existing products or to inform new products.

Insights 52

Insights Culture Download 2023 52

West Monroe

NOVEMBER 29, 2022

Learn how digital structure, culture, and talent practices can drive—or inhibit—business performance Building a Digital Organization Read More In today’s digital era, the key to becoming a digital organization is to train your people to practice digital agility.

Culture 40

Culture Technology Measurement Innovation 40

SurveyGizmo

SEPTEMBER 22, 2021

The fast-paced world of market research is evolving. Use this comprehensive guide to discover which features to look for in choosing market research tools for 2022. By Kat Cooper, Product Marketing Manager. What is Market Research Software? But choosing a market research software platform can sometimes be confusing.

2022 98

2022 Marketing Insights Feedback 98

CSM Magazine

FEBRUARY 27, 2024

This includes documents, customer data, market research findings, social media metrics and more. Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment. Why not leverage these tools that pave the way for advancement?

Document 52

Document Innovation Social Media Insights 52

BirdEye

JUNE 21, 2023

A competitor analysis evaluates the choices your customers have when shopping for your product or service. It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. This leads you to tweak your similar product to target betrothed couples.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

Upstream Works

NOVEMBER 22, 2022

In many instances, these experiences are more important than the product or service being purchased. Today’s customers expect omnichannel communication, to engage via their preferred digital channel, personalized service, and that their experience goes beyond the last time they bought your product or service.

Technology 78

Technology Contact Center Customer Service Social Media 78

COPC

FEBRUARY 15, 2023

Global Benchmarking Series | Customer Experience COPC research shows that most customers prefer human-assisted support channels over self-service channels. They may seek information before purchasing, need help acquiring more of your product/service, or require support with using your product/service or resolving an issue.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85