BirdEye

NOVEMBER 30, 2023

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms?

Marketing 111

Marketing Social Media Workshop Events 111

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy.

Social Media 109

Social Media Marketing Events Advertising 109

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. They prefer a relaxed travel experience, focusing more on enjoyment rather than planning. Travel agencies can follow a simple process to identify the right digital marketing strategy for their business.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

SurveySensum

APRIL 22, 2024

It’s vital for businesses to grasp the diverse ways cybersecurity influences customer trust to succeed in the digital era. It’s vital for businesses to grasp the diverse ways cybersecurity influences customer trust to succeed in the digital era. So, what are the impacts of cybersecurity in real life?

Measurement 52

Measurement Customer Centricity 2024 Demo 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Advertising Feedback Insights 52

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. A user-friendly digital experience is as important as the standard of care for most patients. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

Comm100

MARCH 20, 2024

When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. This blog explores the decline of public trust in government, backed by data from the U.S., Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend.

Government 75

Government Communication Social Media 2022 75

Lumoa

JANUARY 8, 2024

Welcome to the ‘digital-everything’ era. They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. What’s the intensity of these sentiments? I’m guessing that’s a big ‘yes.’

Social Media 157

Social Media Feedback User Experience Insights 157

BirdEye

FEBRUARY 13, 2024

As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. So, what can be done to address the problem? Shep Hyken.

Blog 79

Blog Omnichannel Social Media Retail 79

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

2022 115

2022 Customer Success White Paper Social Media 115

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Table of contents What are the 7 best social media networking groups for real estate marketing?

Social Media 59

Social Media Sales Advertising Connections 59

Totango

JANUARY 2, 2024

Being able to find their customer, to know who their customers are, and to very quickly see what of those four core products are available to the customer has certainly been a game-changer. In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

BirdEye

NOVEMBER 16, 2023

Fear not, because this blog is different. Optimize user experience on mobile and desktop 9. Use virtual reality (VR) to create immersive property experiences 12. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you.

Social Media 111

Social Media Seminar Events Consulting 111

BirdEye

FEBRUARY 14, 2023

In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant. Table of contents What is an online reputation management consultant? Before we discuss the benefits, let’s first take a look at what it means.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. First, we’ll look at what customer engagement systems do and why you need one.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Lumoa

JANUARY 15, 2024

What’s the warranty? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

TechSee

JUNE 10, 2021

But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations. This blog challenges that status quo. It’s no secret that truck rolls are a necessary evil for the service industry. Yes, they cost a lot.

Innovation 207

Innovation 2025 Transportation Consumers 207

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Solsø Korsgård says.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? What to Consider in Your Evaluation. Will it work for my team?

Customer Success 84

Customer Success NPS Customer Retention Customers 84

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. For more information on why digital-first customer service strategies are growing, check out this blog.). Grow customer base.

Omnichannel 80

Omnichannel Social Media Books Communication 80

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Gainsight has a terrific platform. Click here to read the blog. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. However, not every business has the resources or capability to generate original content that engages audiences on all these fronts.

Social Media 59

Social Media Presentation Demo Magazine 59

SurveySensum

FEBRUARY 13, 2024

What if I told you there’s a secret weapon that works like magic? That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience?

User Experience 52

User Experience Demo Feedback Social Media 52

SurveySensum

JANUARY 26, 2024

What is a Customer Journey? Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. So, what strategies do you need to use at this stage? Maintain consistency in brand messaging across all platforms.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

MAY 4, 2023

In this blog, you’ll learn how Houzz works, the best ways to generate more reviews, and the benefits that come with more reviews. Table of contents What is Houzz? Frequently asked questions about Houzz reviews More reviews help your online reputation What is Houzz? Tips to get more Houzz reviews Is Houzz a legit service?

Social Media 96

Social Media 2009 Magazine Feedback 96

Totango

JUNE 15, 2022

All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be.

Customer Success 101

Customer Success Customer Relationships Communication Customer Retention 101

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. The Winnie Chatbot has even gotten a CTR of 72 percent after its appearance on the Facebook Messenger platform. Uses of Chatbots.

Customer Journey 87

Customer Journey Blog Healthcare 2010 87

Comm100

JANUARY 17, 2024

How does it benefit organizations and customer experience? And what are the first steps for those at the beginning of this journey, and what advanced strategies can those who have already adopted automation employ to scale new heights? Chapters Chapter 1 What is automation in customer service?

Customer Service 74

Customer Service Technology Interaction Customers 74

Retently

FEBRUARY 21, 2024

Imagine knowing exactly which marketing platforms effectively contribute to your customer’s journey and which are simply draining your budget. surveys can reveal which platforms or channels successfully engage your customers. Key Takeaways “How Did You Hear About Us?” Surveys “How Did You Hear About Us?” How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed. Well, not so fast.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. Check out the Q&A on-demand, as well as other resources to help you unlock the full power Khoros has to offer. Check out the Q&A on-demand, as well as other resources to help you unlock the full power Khoros has to offer.

2023 52

2023 Metrics Blog Government 52

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. What are on-demand economies? In a nutshell, an on-demand economy prioritizes providing consumers with what they want when they want to.

Consumers 52

Consumers Blog Customer Service Social Media 52

BirdEye

MAY 10, 2023

In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Table of contents What is a marketing strategy? This means sharing accurate and helpful information with your audience on what they like, need, or prefer. Growing your business is a top priority.

Marketing 98

Marketing Social Media Advertising Reference 98

BirdEye

MARCH 1, 2024

But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Social Media 59

Social Media 2022 Demo Blog 59