InMoment XI

APRIL 25, 2024

Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem. Furthermore, members want access to personalized guidance, and resources, and want to be able to access those resources across different channels.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

AUGUST 30, 2022

Can we send you a list of useful resources for getting the most out of your product? To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Longevity May we contact you to follow up on these responses? Can we connect you with a customer success manager via chat?

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

InMoment XI

MARCH 27, 2024

According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point. Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today.

Automotive 260

Automotive Management Social Media 2024 260

SmartKarrot

SEPTEMBER 26, 2023

A human resources playbook comes in handy in helping you build a new talent pool that can work toward steering your organization forward. A human resources playbook will be very important in onboarding new hires, employee offboarding , and management of the payroll. What is a Human Resources Playbook?

Download 10

Download Document Competitive Advantage Culture 10

BlueOcean

OCTOBER 23, 2023

You can also download our customizable RFP template here. Now’s the time to ensure you will have the right makeup of project management resources to sync up with your own internal team. Provide an organization chart and bios of senior leadership and program management resources who could be assigned to our program.

Customer Care 177

Customer Care Contact Center Culture Measurement 177

InMoment XI

OCTOBER 4, 2023

If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs ! Take the first step towards boosting profitability and customer satisfaction by downloading our FREE ‘101-level’ guide today! The cliche is true – everyone owns CX.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

InMoment XI

NOVEMBER 9, 2021

These frontline workers are your biggest resource to transforming customer experiences, and it’s important to help them understand what delivering success looks like in their unique roles. To learn the next five steps to an award-winning CX transformation, download the full guide here! Action Item #2: Consider Employees.

Roadmap 493

Roadmap Customer Experience Customer Retention Download 493

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. The website resource hub is one step in providing what they need to confidently identify and respond to vulnerability. I am delighted to offer new material and free downloads on the website.

Government 52

Government Financial Download 2016 52

MyCustomer

MAY 5, 2023

Download this Whitepaper Lead goal 0 TM Form Not a TM Form Internal or External External Disable T&Cs requirement Email intro text Thank you for downloading our resource. Download this guide to learn more about the behavioural problems that blight businesses and damage customer loyalty - and how to address this.

Download 95

Download Loyalty Customers 95

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Download Customer Retention 2021 98

MyCustomer

AUGUST 3, 2022

Download this Ebook. Thank you for downloading our resource. GDPR data consent. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. AWS handles your information as described in the AWS Privacy Notice.

Engagement 87

Engagement Customer Experience Download Communication 87

Customer Bliss

FEBRUARY 18, 2022

If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once again). Download resources here ».

2022 286

2022 Customer Experience Chief Customer Officer Books 286

MyCustomer

MARCH 21, 2023

Download this Research Lead goal 200 TM Form Not a TM Form Internal or External Internal Disable T&Cs requirement Email intro text Thank you for downloading our resource.

Leadership 81

Leadership Download Customer Experience Customers 81

Myra Golden

SEPTEMBER 17, 2021

Download agenda, themes, certificates and more here! Celebrate your team with the resources in step two below! Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here ! Download coloring pages and crossword puzzles here ! Download agenda, logos, themes, and certificates!

Customer Service 116

Customer Service Download Events Innovation 116

MyCustomer

AUGUST 30, 2022

Download this Ebook. Thank you for downloading our resource. Lead goal. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Download 91

Download Customer Experience Customers 91

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy.

Technology 95

Technology Marketing Sales Customer Service 95

MyCustomer

DECEMBER 8, 2022

Download this Ebook. Thank you for downloading our resource. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. A celebration of the 20 customer experience practitioners propelling the profession forward in 2022.

2022 85

2022 Customer Experience Download Customers 85

Experience Investigators by 360Connext

APRIL 2, 2024

These resources will help you determine what to prioritize and how to optimize each experience so you fulfill your promises to customers at every interaction. Download the Customer Journey Mapping Workbook Use your Customer Experience Mission Statement and CX Success Statement to guide you. This is about progress — not perfection.

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback.

Feedback 380

Feedback Reference Customers Loyalty 380

Lumoa

MAY 19, 2022

Download the full shopping apps report to find out why. Better Resource Allocation It’s estimated that 3 out of 5 consumers in the US are willing to share personal data with companies that make them feel valued. This data can be used to create detailed marketing campaigns and to allocate resources to the more profitable channels.

2022 83

2022 Download Retail Customer Satisfaction 83

MyCustomer

APRIL 5, 2022

Download this Research. Thank you for downloading our resource. Download for key insights. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. This survey explores the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop.

Leadership 85

Leadership Download Insights Customer Experience 85

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Operators should understand the potential risks associated with problem gambling and provide players with the resources, content, and support they need to make informed decisions.

Download 52

Download Loyalty Demo Measurement 52

TechSee

JUNE 30, 2021

Because companies that rely heavily on a technician workforce consider 25% of truck rolls (TSIA) as non-value-added activities and a tremendous waste of resources. Let’s explore four other areas of wasted resources: Opportunity costs. Eliminating these unnecessary dispatches can have an extremely positive effect on their bottom line.

2021 164

2021 Hospitality Hotels Healthcare 164

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Connections 52

Connections 2023 2024 B2C 52

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. Not a TM Form. Internal or External. Not a TM Form.

Technology 66

Technology Customer Service Download Communication 66

Team Support

NOVEMBER 30, 2023

We understand that resources are tight, but you can’t afford to miss out on one of the determining factors of business success. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Optimove

SEPTEMBER 5, 2023

81% budget, 92% aware of responsible gambling resources.  Above all, starting with player data, a sports betting site can integrate responsible gambling resources to encourage healthy betting habits. Download the Report to Learn More ! Top bets: point spread (62%), over/under (53%), moneyline (46%). 61% engage in live bets. 

Sports 52

Sports 2023 2024 Engagement 52

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

Customer Success 52

Customer Success Download Customer Retention 2021 52

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates.

E Commerce 59

E Commerce E-support Download Lifetime Customer 59

Happy or Not

JANUARY 18, 2024

Understanding the age and gender dynamics of potential markets helps businesses make informed choices about where to invest resources for maximum impact. Effective resource allocation Measuring customer demographics enables businesses to allocate resources more efficiently.

Download 36

Download Customer Satisfaction Return on Investment Connections 36

TechSee

MARCH 21, 2024

Frictionless Access: Customers can access the web-based installation guide via QR codes, SMS, emails, or directly through an API, with no download required. Better resource allocation allows technicians to focus on more complex issues. Improved service experience reflected in a 35% rise in CSAT.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

SurveySensum

MARCH 25, 2024

Capture leads : Exit intent popups are effective for capturing leads by prompting visitors to sign up for newsletters, download content, or create an account before they leave. Ebook Download Popup – Conversific Type of exit-intent popup : The ebook download Popup used by Conversific is an informational exit-intent popup.

2024 52

2024 Demo Download User Experience 52

MyCustomer

NOVEMBER 1, 2021

Download this Whitepaper. Thank you for downloading our resource. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. This report explores the world of social media, and how your brand can create an authentic connection with customers.

Social Media 68

Social Media Customer Engagement Download Engagement 68

MyCustomer

JANUARY 11, 2021

Download this Whitepaper. Thank you for downloading our resource. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. This paper explores how you can empower agents to deliver a level of customer service that drives loyalty and ultimately boosts your brand.

Download 52

Download Customer Experience Loyalty Customers 52

Team Support

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. Support continues to be the preeminent technical resource for resolving customer issues and advocating for product usability and performance enhancements.

B2B 86

B2B 2004 2021 Download 86