Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. We have more information in our Resource Library. You can also subscribe to our email newsletter to be the first to get our insights on product experience strategies and access to events, webinars, articles, ebooks, and more!

2023 52

2023 Roadmap Webinar Metrics 52

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 260

2023 Workshop 2024 Events 260

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Concentrate your resources on these areas to create a more significant impact.

Customer Experience 260

Customer Experience 2023 ROI Return on Investment 260

Kerry Bodine

MAY 10, 2021

On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. Register now for this free event ! The post Join me at Medallia’s Experience 21 Event appeared first on Bodine & Co.

Events 62

Events Presentation Engagement Customer Experience 62

Bold360

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Here are five great reasons to attend virtual events: 1. Register here.

Events 52

Events 2020 Travel Blog 52

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.

Events 78

Events Sports Books Consulting 78

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

2021 111

2021 Customer Success Webinar Multi-Channel 111

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. If you want to attract more customers, you also need to have the resources to sustain the growth.

Events 52

Events Measurement Customers Communication 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

2022 52

2022 Government Magazine 2021 52

CSM Magazine

MAY 26, 2023

However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. The university career center might also offer additional career resources and guidance.

Workshop 52

Workshop Culture Books Events 52

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now. In fact, much of the narrative is that many companies have insufficiently invested in employee support resources.

Brands 493

Brands Document Employee Experience Events 493

InMoment XI

JULY 13, 2023

In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. How Prepared Do You Feel for Consumer Duty?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Demo Hotels Connections 88

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101.

2021 52

2021 Webinar 2020 Blog 52

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Definition 71

Definition Events Customer Experience Webinar 71

Eptica

MARCH 6, 2019

Date: Wednesday, March 6, 2019 Author: Pascal Gauvrit - CTO The importance of AI to balancing customer service resources. However, dealing with these growing volumes, across multiple channels, is not straightforward, particularly as resources have not always kept pace with demand. Published on: March 06, 2019.

Customer Service 65

Customer Service Social Media 2019 Consumers 65

Circular Edge

JUNE 17, 2020

to modernize their business from resource-intensive to streamlined, efficient & digital. upgrade was completed remotely and with limited availability of Alaska Railroad’s internal resources – making the project a tech-only upgrade. Sharing new CE digital resources including For the Love of (Robotic) Process Automation , Latest 9.2

Demo 52

Demo Innovation Roadmap Events 52

GetFeedback

MARCH 28, 2019

GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.

Events 150

Events Connections Feedback Management 150

Oracle

JULY 19, 2019

The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. We asked event pros, attendees, and speakers alike for their tips. Tip #2: Utilize online resources ahead of time.

Events 64

Events Customer Experience Seminar Connections 64

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources. Product School.

Books 80

Books Blog Management Leadership 80

Strativity

FEBRUARY 27, 2019

We were struck by the consistent themes that came up across the two events, despite the different audiences and agendas. The post The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences appeared first on Strativity.

Customer Experience 40

Customer Experience Events Customers Connections 40

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center Events Metrics Sales 48

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. You’ll get access to exclusive Pulse events, webinars, articles, ebooks, and more. The post 10 Resources to Improve Your Customer Retention Strategy appeared first on Customer Success Software | Gainsight.

Customer Retention 52

Customer Retention Webinar Chief Customer Officer Metrics 52

Circular Edge

AUGUST 30, 2018

Monitor events in factories all over the world, detect issues and solve problems using Orchestrator (IoT Production Monitoring). He also shared what the ABCDE acronyms in the session title represent: Automatic Accounting Instructions, Business Functions, User-Defined Codes, Data Dictionary, Event Rules. JD Edwards Keynote Presentation.

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

Monitor events in factories all over the world, detect issues and solve problems using Orchestrator (IoT Production Monitoring). He also shared what the ABCDE acronyms in the session title represent: Automatic Accounting Instructions, Business Functions, User-Defined Codes, Data Dictionary, Event Rules. JD Edwards Keynote Presentation.

2030 40

2030 Presentation Innovation User Experience 40

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Providing a forum to share CS strategies, tips, and best practices. CS in Focus.

2022 115

2022 Customer Success White Paper Social Media 115

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer E-support Events 52

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Events 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Events 49

Events Customer Service Customer Experience Customer Care 49

BirdEye

DECEMBER 8, 2023

Event registration reminder Purpose: To remind a contact about an upcoming event. Subject: Last Chance to Register for [Event] Hi [Name], Just a quick reminder that registration for [Event] closes soon. Don’t miss out on this opportunity to [benefit of Event]. Subject: Thanks for Joining Us at [Event]!

Demo 110

Demo Events Communication Feedback 110

Middlesex Consulting

JULY 23, 2017

Known cost obligations for several years; reduces employment of administrative resources in the annual budgetary process and eliminates financial performance “surprises.” Sales events during the equipment life cycle. Below are details of the three life cycle sales events of a B2B service contract. Key takeaways.

Events 60

Events B2B Sales E-support 60

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. There’s a theme to many of 2018’s CX events: Innovation. One of the premiere CX events on the U.S. by Jack Miller on 16 Jul 2018.

Events 40

Events Customer Experience 2018 B2B 40

BirdEye

APRIL 25, 2023

Participate in local events 17. Share press releases whenever you host an event or engage with the local community in a headline-worthy way. Collaborate on joint promotions, events, or shared spaces to reach more local customers. These events are great opportunities to build relationships and showcase your expertise.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

APRIL 4, 2023

A well-crafted budget aids in resource allocation, investments, and future planning for your business. Marketing budget A marketing budget focuses on advertising costs, organic content marketing costs, marketing event costs, and design costs, to name a few. Why is a business budget important?

Financial 98

Financial Events Sales Insurance 98

Qualtrics

JULY 27, 2021

Here’s what respondents said about their changing needs and priorities, including their desires for non-monetary benefits including flexibility, help with child care, leadership opportunities for women, remote work options, and mental health resources. Discrimination against parents. Reduced working hours. Increased paid time off. Learn More.

Leadership 55

Leadership Employee Experience Events Management 55

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Top Three Focuses.

Customer Care 98

Customer Care Transportation Social Media Government 98