InMoment XI

FEBRUARY 13, 2024

Advantages of Stratified Sampling Stratified sampling offers several advantages over other sampling methods, including increased precision, reduced bias, enhanced generalizability, detection of subgroup differences, and efficient resource allocation. Here are some common examples of different types of sampling.

Customer Experience 260

Customer Experience Customers Marketing Customer Base 260

BlueOcean

MARCH 14, 2024

We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out.

Contact Center 177

Contact Center Hospitality Article Customer Care 177

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! Strategies like creating new implementation videos or FAQ documents to guide your customers can be the baby steps to get to the outcomes you want.

Net Promoter Score 248

Net Promoter Score Customer Journey Feedback Metrics 248

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. Resources Mentioned: Learn more about CXI Flight School Don’t miss the next episode! Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences?

Roadmap 200

Roadmap Culture Leadership Books 200

Experience Investigators by 360Connext

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. Related Resources: [Guide] CX Mission Statement Workbook. Related Resources: [Guide] SMIRC Goals checklist. Article] Why Journey Map?

2023 143

2023 Customer Journey Mapping Customer Experience Customer Journey 143

Experience Investigators by 360Connext

OCTOBER 31, 2023

Learn from Jeannie as she guides us through the labyrinthine process of defining excellent customer experience, creating an effective customer journey map, and much more. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Customer Journey Mapping 264

Customer Journey Mapping Customer Journey Insights Customer Experience 264

InMoment XI

OCTOBER 4, 2023

If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs ! Take the first step towards boosting profitability and customer satisfaction by downloading our FREE ‘101-level’ guide today! You can access the guide here.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

Experience Investigators by 360Connext

DECEMBER 12, 2023

This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Thank you for accompanying us on this journey.

Customer Focused 290

Customer Focused Feedback Customer Experience Customers 290

Experience Investigators by 360Connext

OCTOBER 17, 2023

However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

InMoment XI

MAY 2, 2023

And though it’s easy to feel overwhelmed when you have big obstacles but limited resources, we’re here to tell you success is possible—if you use your time wisely. You can’t magically tackle every customer issue at once—especially with limited resources. Don’t worry—we’ve put together a guide to crafting your CX business case here. #3:

Call Center 295

Call Center ROI Download Customer Journey 295

Experience Investigators by 360Connext

NOVEMBER 7, 2023

From fostering a culture of customer feedback to implementing a Service Code, she guides you through the process of aligning your customer service with your overall customer experience mission. Resources Mentioned: What’s a Service Code and How Do We Use It? Have you ever wondered what makes a customer feel valued and cared for?

Culture 143

Culture Feedback Customer Experience Customer Service 143

SAP Customer Experience

JANUARY 18, 2022

You want to transform your customer engagements with SAP Sales Cloud and SAP Service Cloud, but how can you ensure you get the best results? The good news is that you’re not alone in your journey from project kick-off to go-live. For nearly 50 years we have been supporting our.

Customer Experience 59

Customer Experience Sales Customer Engagement Engagement 59

InMoment XI

FEBRUARY 21, 2024

Each type of probability sampling has its own strengths and weaknesses, and the choice of method depends on factors such as the nature of the population, the resources available, and the goals of the research. Consider factors such as the nature of the population, available resources, and research objectives.

Measurement 260

Measurement Demo Customer Experience Customer Satisfaction 260

TechSee

MARCH 21, 2024

By popular demand, we are now offering this AI-automated guided flow as a packaged solution. This solution transcends traditional support mechanisms by embedding visual AI into the very fabric of the customer self-service experience, visually guiding customers through the entire process.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

BlueOcean

NOVEMBER 11, 2020

In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Change at an already tumultuous time is risky, but the need to serve your customers well is critical.

Customer Care 266

Customer Care 2020 Customers Contact Center 266

Magellan Solutions

APRIL 25, 2024

By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. Understanding Your Business Needs The first step is identifying and understanding what your business needs, which serves as a guide in making the right decision.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations.

Social Media 157

Social Media Feedback User Experience Insights 157

C3Centricity

MARCH 12, 2024

This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

TechSee

JULY 24, 2023

TechSee’s Visual Journeys integrates easily with your IVR platform to enable businesses to offer visually guided prompts, personalized forms, and surveys during hold periods. This empowers customers to provide the necessary information, capture images, and share relevant data.

Call Center 109

Call Center Customer Satisfaction Customer Relationship Management Document 109

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Download Customer Retention 2021 98

BirdEye

MARCH 4, 2024

When done correctly, drip marketing allows you to guide recipients through a story specific to your products or services. The focus is guiding the recipient through a journey with content relevant to each stage. Your customers get personalized content, and you save time, energy, and resources that could be allocated elsewhere.

Marketing 111

Marketing Multi-Channel Events Demo 111

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. The website resource hub is one step in providing what they need to confidently identify and respond to vulnerability.

Government 52

Government Financial Download 2016 52

TechSee

FEBRUARY 23, 2023

There is a substantial investment from support leadership, often enabling greater agility of contact center resources as agents can support a broader catalog of products. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

Contact Center 124

Contact Center Average Handle Time Technology Reference 124

Forrester's Customer Insights

APRIL 3, 2020

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic. While some vendors initially offered temporary discounts or free services, many have discontinued these practices.

Healthcare 44

Healthcare Insurance Consumers Innovation 44

CSM Magazine

MARCH 25, 2024

Role-playing exercises and scripts can guide them through a variety of tough scenarios. It’s crucial that companies support their staff in these instances and provide adequate counseling services or stress management resources. However, the training also emphasizes setting boundaries.

Magazine 52

Magazine Call Center Contact Center Document 52

MyCustomer

MAY 5, 2023

Download this Whitepaper Lead goal 0 TM Form Not a TM Form Internal or External External Disable T&Cs requirement Email intro text Thank you for downloading our resource. Download this guide to learn more about the behavioural problems that blight businesses and damage customer loyalty - and how to address this.

Download 95

Download Loyalty Customers 95

InMoment XI

APRIL 19, 2022

Tool #1: Leverage Company Mental Health Resources. Over the course of the COVID-19 pandemic, companies realized that they needed to provide mental health resources (such as tele-therapy) for their employees as they navigated “unprecedented times.” Having those resources is only helpful if your employees are aware of and using them!

Culture 493

Culture Employee Experience Communication Presentation 493

IntouchInsight

NOVEMBER 15, 2023

This year at Intouch Insight, we have focused on getting our customers the resources they need to succeed. To support this initiative, we have created a wide variety of assets to help guide our customers into reaching customer experience excellence.

Insights 62

Insights Customer Experience Customers 62

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

2013 59

2013 2018 Customer Relationship Management 2020 59

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 82

B2B Net Promoter Score Social Media Customer Success 82

ChurnZero

FEBRUARY 17, 2021

Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation.

Customer Success 78

Customer Success Workshop 2021 Webinar 78

ReviewTrackers

MAY 11, 2023

For a small business to survive and thrive, it is essential to get the basics right and find creative ways to create buzz about their offering, without sacrificing their hard-earned resources to unrealistic marketing strategies best suited for those with six-digit marketing budgets. This scenario is quite unlikely for small businesses.

Management 123

Management Multi-Channel Advertising Fashion 123

BirdEye

APRIL 4, 2023

This article explores business budgets and a step-by-step guide on creating one with a free business budget template. A well-crafted budget aids in resource allocation, investments, and future planning for your business. Related read: 10-step guide on how to start a business Why are business budget templates important?

Financial 98

Financial Events Sales Insurance 98

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. This information is important for future event planning, as it helps organizers allocate resources and attention to the areas that matter most to their audience.

Events 119

Events Feedback Insights Presentation 119

CSM Magazine

MARCH 5, 2024

This guest post aims to provide an accessible guide on how to choose effective data collection methods for your business. Evaluating Costs and Resource Requirements: When choosing a method for data collection, it’s important to consider the associated costs and resource requirements.

Social Media 52

Social Media Government Insights Feedback 52

BirdEye

NOVEMBER 30, 2023

Travelers are increasingly seeking off-beat destinations with guided tours. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. You can also create elaborate buyer personas to guide your digital marketing efforts.

Travel 110

Travel Marketing Social Media Hotels 110

Magellan Solutions

SEPTEMBER 18, 2023

This is achieved through well-prepared agents guiding customers toward a decision. Yet while effective for immediate revenue generation, telesales demands significant time and resources. Agents use communication skills, product knowledge, and persuasive techniques to guide customers. It is powerful for generating sales.

Sales 98

Sales Call Center Communication 2019 98