delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Fast forward almost 5 years and CX is still top of mind for brands looking to differentiate themselves from their competitors.

2020 40

2020 Brands Customer Experience Feedback 40

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

2021 52

2021 Customer Success Management Marketing 52

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

E Commerce 10

E Commerce E-support Travel Sales 10

Kustomer

JUNE 11, 2020

Evaluation based on ability to execute and for completeness of vision. Vendors in the report were evaluated on seven ability to execute criteria and eight completeness of vision criteria. According to the report, “consolidation of customer service functionality is redefining the CRM CEC.

2020 52

2020 Customer Engagement Engagement Omnichannel 52

Grade.us

AUGUST 11, 2020

What’s the simplest way to boost top-line growth in your business? With customer reviews, of course! You’ll need to invest your time with the right review platforms to achieve consistent growth in your business. Why your business needs the top review sites. Top review website #1: Google Reviews.

Travel 52

Travel Customers Consumers Hospitality 52

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Financial 52

Financial Multi-Channel Information Management 52

Ascribe

JANUARY 24, 2024

Some might say we are set in our ways, but in reality the industry has been rapidly innovating in response to marketing changes, technology, and other challenges. For years, many have focused on the top of the volcano, the visible summit—the structured data that is easy to access and straightforward to analyze from surveys.

Innovation 52

Innovation Demo Insights 2024 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Grade.us

APRIL 17, 2019

You ask subtle questions to evaluate their current knowledge. It's common for your clients to work with a variety of external service providers. Your agency and your client's PR firm both offer local search services. A traditional 4 year college moves to slow to keep up with evolving technologies and solutions.

2019 21

2019 Social Media Metrics Marketing 21