SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Marketing 95

Marketing Social Media Demo B2B 95

BlueOcean

OCTOBER 4, 2022

Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. Are you ready for the customer of the future? And it’ll happen faster than you could ever expect. Words to live by.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). Ask your customer to share their story via video interview and then send that to your employees throughout the organization. Don’t let worries about budget or resources or logistics get in the way.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

TechSee

AUGUST 15, 2021

Visual assistance refers to a live video engagement between the OEM and dealer needing assistance. Both see the same physical environment, and the OEM agents or technician can use the power of video, Augmented Reality and Computer Vision AI to guide the dealer. What is Visual Assistance? Assisted Service.

Management 207

Management Contact Center B2B Innovation 207

BirdEye

NOVEMBER 30, 2023

This would depend on your marketing budget, competitor analysis, resource availability, and target audience. Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Showcasing video testimonials by customers.

Travel 110

Travel Marketing Social Media Hotels 110

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. The big prediction (at least for me) is the use of video to create a better experience. I’ve touched on this topic in the past, but the capabilities for video to enhance CX is better than ever.

2024 78

2024 Article Customer Service Government 78

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

Engagement 109

Engagement Technology Culture Omnichannel 109

Team Support

MAY 3, 2023

However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources. A self-service ticket deflection tool means that the support software is able to direct the customer to the most appropriate resource that assists them with finding a solution to low complexity problems.

Customer Satisfaction 98

Customer Satisfaction Loyalty Customers Interaction 98

TechSee

FEBRUARY 23, 2023

There is a substantial investment from support leadership, often enabling greater agility of contact center resources as agents can support a broader catalog of products. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

Contact Center 124

Contact Center Average Handle Time Technology Reference 124

TechSee

MAY 11, 2023

If a retail company doesn’t have enough staff or resources to properly maintain the machines, they may break down more often. It’s a lot to ask a non-technical employee to pull out a user manual or watch a YouTube video to figure out what’s broken.

Reference 109

Reference Retail Technology Consumers 109

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BlueOcean

APRIL 24, 2024

It’s important to recognize that composing and implementing ESG standards within any organization is a complex process, requiring tremendous resources and investments. If so, describe your current commitment to optimal environmental performance including any current certifications.

Contact Center 177

Contact Center Government Measurement Document 177

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. Provide them with resources and the ability to rethink what they do. Want to get these videos delivered straight to you?

Chief Customer Officer 216

Chief Customer Officer Insurance Financial Technology 216

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now.

2023 52

2023 Webinar Events Metrics 52

Beyond Philosophy

AUGUST 27, 2022

10:45 Hogarth’s research indicates that there are two environments under which intuitions form, kind and wicked, which has a video that explains it well. 15:51 We discuss how you might not always know which kind of environment you are in, kind or wicked, and are often fooled; this video also explains how people get fooled and why.

Books 141

Books Consulting Financial Customer Experience 141

TechSee

MARCH 9, 2020

Keeping safe with video support. Video is emerging as a key technology that enables companies to conduct business as usual during crisis events when physical proximity is impossible or strongly discouraged. The field service industry relies heavily on highly specialized human resources.

Travel 136

Travel Contact Center Transportation Insurance 136

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Leadership 52

Leadership Social Media Article Engagement 52

Customer Bliss

JUNE 17, 2020

Resources to Help Turn These Behaviors Into Habits. Share these videos with your team to highlight the ways we should behave moving forward. Get blog posts, articles, and videos straight to your inbox by subscribing below! In this Pandemic, Move How You Listen to Customers—From ASKING to UNDERSTANDING.

Financial 186

Financial Article Blog Feedback 186

ShepHyken

SEPTEMBER 22, 2023

With the switch-to-video feature, customers can seamlessly switch to a live video chat with a customer service representative without leaving their preferred channel. According to Salesforce, 52% of customer care teams utilize online chat or live help, compared to 81% of consumers.

2023 60

2023 Customer Service Customer Service Representative Customer Care 60

Totango

MAY 13, 2022

Video tutorials and transcripts. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials: Vidyard. Video transcripts: Trint.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Contact Center Consulting Financial 88

BirdEye

MARCH 15, 2024

In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. If there are any videos or data you might want to access in the future, Access Google’s Takeout feature to back up your content.

2024 59

2024 Social Media Demo Download 59

Comm100

MARCH 6, 2024

Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

Help Scout

SEPTEMBER 24, 2021

Our mission is to make video easier to share and easier to watch. Complete video and phone calls to ensure that customers are supported during the onboarding process. Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.

Culture 115

Culture Customer Success Customers Sales 115

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. It’s unlikely you have the time and resources to increase your business’s presence on every social media platform. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms.

Social Media 98

Social Media Brands Entertainment Connections 98

SAP Customer Experience

JULY 26, 2022

These technical and business resources will guide you at every stage of your implementation project from project kick-off to go-live. You will have access to knowledge base articles, best practices, service offerings and on-demand training videos. The onboarding is designed to lead you to a successful implementation. Check how to.

Customer Experience 85

Customer Experience Article Customers 85

Lithium

DECEMBER 5, 2023

Communities Consent for Embedding and Viewing YouTube and Vimeo Videos : To further comply with data privacy regulations, including GDPR, we've introduced an enhancement when uploading and viewing YouTube and Vimeo videos. The Change Log updates to display only the administrative actions taken within the selected date range.

2023 52

2023 Webinar Events Social Media 52

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. Leading customer experience for almost-automatic CX excellence is the aim of all resources at ClearAction Continuum.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

BirdEye

MAY 3, 2023

A lot of time, money, and valuable resources go into designing and executing each campaign. Native ads: These are sponsored ads that appear naturally throughout a platform, like a paid video on YouTube. But you can leverage video marketing beyond TikTok. The choice of the right marketing channel can make or break a campaign.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. A get-ready-with-me video singing the praises of the latest plant-based moisturizer? Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

Article 76

Article 2024 Customer Service Government 76

Comm100

MARCH 14, 2022

The various tools and resources available to agents through live chat mean reduced wait times for citizens and better results for WCB Manitoba. . On a public-facing service site, this can create more opportunities to understand citizen needs and direct resources more appropriately. Watch the video below for the full story.

Government 81

Government 2022 2021 Document 81

CSM Magazine

MARCH 5, 2024

They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls. They can also provide educational resources and personalized guidance to help patients manage chronic conditions. However, carefully consider the cost, time, and resources involved.

Engagement 52

Engagement Healthcare Hospitality 2030 52

Lithium

SEPTEMBER 21, 2023

Check out the Product Videos and other resources below so you can unlock the full power Khoros has to offer. Have any questions about the resources provided? Khoros is proud to present the latest Community, Social Media Management, and Digital Contact Center innovations available to you right now. What’s New?

Social Media 52

Social Media Contact Center Government Presentation 52

Gainsight

SEPTEMBER 22, 2023

By offering a digital customer academy , you can provide in-market buyers (regardless of their stage of the buying journey) with valuable resources to help them make sense of the product and instill confidence that the post-sale experience will be just as great as the pre-sale one.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

SurveySensum

JANUARY 4, 2024

Action Taken Understanding that customers were eager for accessible and engaging resources, they alerted their marketing team to create webinars and videos for easy knowledge sharing with their customers. Here are some of the feedback shared by the customers.

NPS 52

NPS Webinar Banking Demo 52

ViiBE Blog

AUGUST 31, 2020

Those who have never used video call software before have suddenly become experts, as remote communications technology has provided a real-time, live interaction to replace in-person meetings. Video collaboration technology has been a particularly useful tool to combat travel and access restrictions between companies and customers.

Omnichannel 98

Omnichannel Travel 2022 Innovation 98

Gainsight

JANUARY 4, 2024

Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers. By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52