A Comprehensive Guide to 5-Star Surveys
Retently
MARCH 2, 2023
A 5-star survey is a customer feedback questionnaire that uses a 5-point rating scale to assess satisfaction with a product or service. The concept is simple: customers are asked to rate a product, service, or experience on a scale of 1 to 5 stars. How was the customer service you received? When to trigger 5-star surveys?
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