ShepHyken

DECEMBER 17, 2021

He writes about how SMBs can make the most of the holiday season by investing in proper protection. When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. Protect Parcels From Your Doorstep to The Customer’s.

E Commerce 76

E Commerce E-support Insurance 2021 76

Beyond Philosophy

DECEMBER 11, 2017

Do you feel excited to start your holiday shopping? Holiday tunes are everywhere this time of year, and the season is far from over. But as we listen to “Frosty the Snowman” for the third time in a single day, it’s fair to wonder: does all this holiday cheer help retailers make more sales, or help us enjoy shopping more?

Retail 151

Retail Books Consulting Sales 151

Happy or Not

SEPTEMBER 1, 2023

As November approaches, companies ask themselves how to prepare for the holidays and get the most out of this period. Personalized assistance Frontline staff bring a personal touch to holiday shopping. Their personalized guidance turns overwhelming decisions into enjoyable moments, enhancing overall shopping success.

Retail 36

Retail Loyalty Programs Sales Loyalty 36

Optimove

OCTOBER 18, 2023

Black Friday, the annual shopping extravaganza, isn’t just about snagging great deals. Holiday Season Boost: Repeat customers exhibit a 17% higher value during Black Friday. Building and maintaining customer loyalty throughout the year pays off handsomely during the holiday season.

Insights 78

Insights Multi-Channel Omnichannel B2C 78

CSM Magazine

OCTOBER 5, 2023

Did you know that holiday accident claims spike by 15% each year? Understanding the Rise in Holiday Accident Claims You’ve probably noticed there’s been a significant increase in holiday accident claims recently, haven’t you? The primary cause is simply the increase in holiday activity.

Travel 59

Travel Measurement Customers Hotels 59

Call Experts

NOVEMBER 17, 2022

Investing in a holiday customer service plan is essential to growing your business. With almost 40 years of experience supporting businesses through the holiday season, we’ve learned some tips and tricks to help streamline holiday customer service. Prepare for Holiday Customer Service. Don’t Make Customers Suffer.

Customer Service 98

Customer Service Customer Service Strategies Retail Social Media 98

Kustomer

JANUARY 7, 2022

While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. While many seasonal shopping, dining and socializing norms have resumed, the challenges presented by the pandemic continue to create significant disruptions. Why Holiday Customer Self-Service Matters.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

SAP Customer Experience

JULY 12, 2022

To ensure customers have a winning holiday season by giving their online shopping consumers a best-in-class experience, SAP is launching the 2022 Holiday Season Readiness Program (HSRP). As holiday shopping means increased traffic on online stores, November and December are traditionally very high-turnover months for.

2022 81

2022 Consumers Customer Experience Customers 81

Beyond Philosophy

NOVEMBER 21, 2017

It’s mid-November, and that means retailers’ annual holiday promotions are reaching a fever pitch. I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. Walmart is throwing holiday parties in its stores on three different dates.

Retail 124

Retail Rewards Programs Sales Loyalty 124

Happy or Not

NOVEMBER 17, 2021

Last year saw extraordinary growth in digital channels as consumers turned to online shopping to meet their holiday needs during the pandemic. shoppers say they will not shop in-store this holiday season, meaning a shift back to in-store shopping – and a more traditional holiday shopping experience.

Retail 69

Retail Sales E Commerce E-support 69

BirdEye

AUGUST 25, 2023

But these platforms hold the potential to be so much more, when combined with social shopping. And that is what social shopping is. This blog post explores the world of social shopping and how you can scale your business with it. See Pricing FREE DEMO Table of contents What is social shopping?

Social Media 98

Social Media E Commerce Advertising 2025 98

Beyond Philosophy

DECEMBER 20, 2017

A recent JLL Retail survey revealed that consumer confidence is high, making the outlook for the holiday season holly jolly. Moreover, is there any question that the holiday season is the prime time for the majority of household’s consumer spending? The survey results also showed: Holiday Shoppers are starting early.

2017 153

2017 Retail Consumers 2018 153

Stella Connect

NOVEMBER 2, 2021

It’ll be off to the races as customers flock to your business with money ready to be spent throughout the holiday season, but with this all-out blitz of consumer spending also comes the inevitable: angry customers. It’s why the service interactions taking place between your agents and your customers matter so much during the holiday season.

Contact Center 88

Contact Center Average Handle Time Interaction Brands 88

Talkdesk

DECEMBER 18, 2020

A 10-year acceleration in ecommerce buying driven by the pandemic, in combination with the seasonal spike in gift buying, is about to create an unprecedented volume of holiday retail returns. Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales.

Retail 106

Retail Apparel 2020 Touchpoint 106

TechSee

JANUARY 28, 2020

Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 Adobe noted a 43 percent uptick in this behavior, surely a great sign for retailers that had labored to improve their digital offerings and experiences ahead of the 2019 holiday rush. Meanwhile, average transaction values dropped 6.7

Retail 136

Retail Wireless 2019 2020 136

Customer Bliss

NOVEMBER 18, 2020

Service providers know exactly how long customers are at the fast-food pickup window, how frequently they call back on the same issue, and how long they window shop on a company’s website. Happy holidays! Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture.

Magazine 288

Magazine Metrics Customer Centricity Books 288

Beyond Philosophy

DECEMBER 12, 2016

There are three critical elements every online holiday shopper expects this year. If you don’t meet them, they likely won’t buy with you, not now in the holiday season, or in the new year either. Chances are if you are shopping for the holidays, you are buying at least in part online.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

Interactions

NOVEMBER 19, 2020

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays – the gatherings, the travel, and well, the shopping! More so than ever, consumers prefer shopping from the comfort, and most importantly safety of their own home. Holiday travel.

2020 62

2020 E Commerce Travel Retail 62

Think Customers

DECEMBER 7, 2021

Black Friday (plus Cyber Monday and the many weeks before and after) will be different this holiday season. Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. Strategy #1: Deploy flexible WFH staff for the holiday rush.

Retail 52

Retail 2021 Contact Center Loyalty 52

Uniphore

DECEMBER 7, 2021

This holiday season looks to be a record-breaking one, coming on the heels of yet another wave of pandemic disruption. According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities.

Retail 52

Retail Omnichannel Customer Service Representative 2021 52

Optimove

SEPTEMBER 22, 2022

Modern email marketers know that heavy hitting with deals, offers, and promotions is expected during the holiday season, and competition within your subscriber’s inbox is getting more challenging each year. Some brands will start sending holiday-themed campaigns as early as the end of September (yes, that’s now!)

2022 59

2022 Multi-Channel Brands Engagement 59

Call Experts

AUGUST 11, 2022

While most of the holiday shopping season occurs in November and December, preparing for a holiday rush will help your business when the time comes. Remember that last year’s holiday promotions might not work due to stock shortages and price increases. . So, how do you prepare for the holiday rush?

Contact Center 52

Contact Center Entertainment Social Media Events 52

Call Experts

AUGUST 11, 2022

While most of the holiday shopping season occurs in November and December, preparing for a holiday rush will help your business when the time comes. Remember that last year’s holiday promotions might not work due to stock shortages and price increases. . So, how do you prepare for the holiday rush?

Contact Center 52

Contact Center Entertainment Social Media Events 52

Happy or Not

OCTOBER 24, 2023

This means staying connected to customers as they travel, buy groceries, shop for clothing, or attend some kind of events like movies and concerts. This is especially important as online shopping remains a dominant force. By offering a seamless online shopping experience, retailers can capture a larger share of the e-commerce market.

2024 36

2024 Retail E Commerce Multi-Channel 36

Playvox

NOVEMBER 2, 2021

News outlets are reporting that this year’s holiday buying season is expected to start earlier than ever. Let’s explore five current shopping trends, and what this behavior means for those of us in the contact center industry. Hybrid Holiday. Safety and Security. That’s likely a big reason that e-commerce in the U.S.

Contact Center 73

Contact Center E Commerce E-support 2021 73

CSM Magazine

JANUARY 15, 2024

This way, customers can complete their transactions without ever having to leave the shopping aisle. It is an excellent way to optimize the shopping experience and provide customers with a better overall experience. Offer Pre-Order and Pickup Services Pre-ordering service is an excellent way for customers to avoid queues altogether.

Retail 52

Retail Loyalty Programs Sales Customers 52

Oracle

DECEMBER 10, 2018

Holiday shipping is a make-it or break-it aspect of the online shopping experience. The National Retail Federation estimates that 2018 holiday retail sales will increase by as much as 4.1%, and Digital Commerce 360 predicts online shopping will climb 15.5% over last year. ” (or “Wismo”) inquiries.

Retail 87

Retail 2018 2019 Innovation 87

BirdEye

MARCH 29, 2024

This automatically makes you a very popular account on Instagram. Post product links We often crowd Instagram stories with music, stickers, edits, emojis, and whatnot. You can stand out by delivering what your customers want without any of the frills – simple, aesthetic product photos with easy-to-click links.

2024 109

2024 Social Media Events Webinar 109

Experience Investigators by 360Connext

DECEMBER 10, 2019

When Santa delivers stress… As December furiously barrels on toward the holidays, your customers will become more and more hurried and stressed as they try to find the perfect gifts. If you don’t, the holiday season is a perfect time to get started so you know your customer journey will be up to snuff throughout the coming year.

Customer Journey 162

Customer Journey Retail Customer Journey Mapping Social Media 162

Kustomer

JULY 22, 2020

Many of us look forward to the holidays. We get excited about the prospect of parties, family gatherings, holiday cheer and presents galore. But the holiday season also brings a big lump of coal: an increase in needy customers reaching out to your team in need of immediate support. Immediate Service. Available on Any Platform.

Omnichannel 64

Omnichannel E-support Banking Customer Expectations 64

Call Experts

NOVEMBER 12, 2021

The holidays are a difficult time for businesses. The holidays can be an incredibly stressful time, both for customers and for customer service teams. Here are some tips for staffing successful holiday shifts. . Hiring an Experienced Contact Center Will Help Support the Holiday Customer Service. . “Be available.

Customer Service 98

Customer Service Contact Center E-support Customers 98

Oracle

DECEMBER 20, 2018

Holiday traditions like Black Friday continue to engage shoppers across generations. The rise of the online holiday shopping experience even lead to the introduction of Cyber Monday –Black Friday’s digital counterpart–in 2005. Gen Z shops though voice search. Hey, Alexa?

Consumers 74

Consumers 2005 Apparel 2018 74

Oracle

DECEMBER 16, 2020

In a year with so much uncertainty, holiday shopping will likely look much different from past years. Here, we’ll share up-to-date 2020 data, which details how each generation is shopping this holiday season. Consumers trust online shopping. Consumers trust online shopping. Online beats in-store.

2020 76

2020 2019 Consumers Retail 76

Kustomer

NOVEMBER 15, 2021

With online sales expected to grow 11-15% this holiday season, we know the weeks ahead will likely be a critical time for your business — and we also understand the impact of the holiday surge on your customer support team. Prior to the holiday season each year, our engineering team conducts a readiness review of all Kustomer services.

2021 98

2021 Retail Events Consumers 98

Happy or Not

OCTOBER 13, 2023

Holiday time customer service is your chance to shine and show your shoppers their presence and opinions matter. As the holiday season approaches, you’ll face many new challenges and great opportunities to make this experience unforgettable for everybody interacting with your business. But don’t worry.

Customer Service 36

Customer Service Multi-Channel Social Media Customer Expectations 36

Optimove

OCTOBER 20, 2022

Consumers are already indicating they plan to tighten their belts during the upcoming holiday shopping season. consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. Results from the Optimove 2022 Consumer Holiday Shopping Survey. Less confidence, less spending.

Customer Relationships 52

Customer Relationships Consumers Marketing 2007 52

Optimove

APRIL 20, 2023

We’ve seen similar results across our recent surveys, the Summer Shopping , Marketing Fatigue , Consumer Trust , and more. Can they be persuaded to shop earlier? These figures align with our 2023 Summer Shopping Survey findings, where 40% of consumers reported shopping across both channels. Why is personalization key?

Consumers 52

Consumers 2023 Omnichannel Retail 52