Currency Alliance

OCTOBER 31, 2022

PhocusWire ’s article quotes Steven Puddephatt of GlobalDots, an IT security consultancy, who said, “There has been a total explosion of APIs across all industries, but especially travel companies. Security best-practices such as these are now widespread across financial services and other related industries.

Travel 52

Travel Loyalty Loyalty Programs Banking 52

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center B2C 59

Inbenta

JANUARY 30, 2020

The tourism industry, an ever-changing sector. Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.”

Tourism 121

Tourism Travel Multi-Channel Books 121

Grade.us

SEPTEMBER 14, 2021

TripAdvisor reaches 60 percent of all worldwide travelers purchasers What about the other 40 percent? Research shows that 74 percent of all travelers use TripAdvisor in some fashion to plan their trip. If you’re running a travel business, focus your attention on TripAdvisor. Reading Time: 6 minutes. Google accounts for 57.5

Travel 26

Travel Social Media Books Multi-Channel 26

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success.

Tourism 56

Tourism Travel Customer Service E-support 56

COPC

NOVEMBER 16, 2016

Industry-Specific Research Part of Larger CXMB Series. TRAVEL CUSTOMERS HAVE THEIR SAY IN THESE KEY AREAS: CUSTOMER CARE EXPERIENCE, PURCHASE EXPERIENCE AND CUSTOMER LOYALTY. Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight.

Hospitality 40

Hospitality Travel 2016 Webinar 40

Magellan Solutions

JANUARY 19, 2024

Imagine a tired traveler being greeted warmly and efficiently. Magellan Solutions brings expertise to the forefront. Importance of Accessibility We provide guests with tailored solutions and accessibility 24 hours a day. Discover how Magellan Solutions’ expertise in outsourcing can transform your hotel’s operations.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Bold360

DECEMBER 4, 2016

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Integrate a qualitative automated customer self-service solution.

Call Center 56

Call Center Travel Multi-Channel White Paper 56

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries.

Telecommunications 59

Telecommunications Marketing Contact Center Insurance 59

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! For customers, it means frustration and a bad CX.

Contact Center 76

Contact Center Insurance Healthcare Travel 76

BlueOcean

MAY 11, 2020

It’s clear that the contact center industry has felt the entire spectrum of effects. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions. But what does that mean for you?

Customer Care 156

Customer Care Travel Contact Center 2020 156

BlueOcean

MAY 11, 2020

It’s clear that the contact center industry has felt the entire spectrum of effects. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions. But what does that mean for you?

Customer Care 156

Customer Care Travel Contact Center 2020 156

Inbenta

JUNE 14, 2023

Rivera’s responsibilities include helping Inbenta solidify its leadership position as a responsible provider of Conversational AI solutions, especially important as the AI industry navigates new challenges, rapid adoption and regulatory interest. “We I am thrilled to join Inbenta’s leadership team as we embark on this mission.”

2005 98

2005 2023 Government Leadership 98

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape.

Hospitality 52

Hospitality Travel Touchpoint Download 52

CSM Magazine

APRIL 20, 2023

Zenarate, the leading Simulation Training solution, today announced that Startek, a global customer experience (CX) solutions provider, is using its AI Coach to provide immersive training to its contact center teams. We’re honored to partner with Startek to create an unmatched experiential learning solution for agents through AI Coach.

E Commerce 59

E Commerce Telecommunications Contact Center E-support 59

CSM Magazine

NOVEMBER 2, 2023

Miami and Palo Alto, Foundever a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents. About Foundever Foundever is a global leader in the customer experience (CX) industry.

Customer Experience 52

Customer Experience Telecommunications Customer Service Training Insurance 52

BirdEye

NOVEMBER 8, 2023

Some include general third-party review site platforms that cover a broad spectrum of products and services, while others specialize in specific industries or cater exclusively to B2B services. For your ease, we’ve segmented all these into business review sites , customer review sites , and industry-specific service and product review sites.

Travel 59

Travel Hotels Social Media Healthcare 59

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. To provide the executives with a bird’s eye view of their business progress and to make strategic dashboard solutions. What is an Executive Dashboard?

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

TechSee

OCTOBER 5, 2021

While the lack of drivers affects many industries, the petrol crisis is the most acute as fuel tanker drivers need additional qualifications aside from their HGV license in order to be able to transport petrol, making these drivers an even rarer commodity. How to Ensure Business Continuity. Expect the Unexpected with Remote Visual Assistance.

Transportation 207

Transportation Customer Satisfaction Insurance Travel 207

TechSee

JANUARY 10, 2022

Table of Contents: The need for property management solutions. The global housing management industry is thriving and expected to grow from $15.10 Need for technology in the housing industry. Why Visual Assistance is an ideal solution for property management. Property management solutions using Visual Assistance.

Management 109

Management 2028 Technology 2021 109

Customer Bliss

JULY 23, 2019

Healthcare is one industry that delivers a lot of those monkeys. We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. Monkeys pop up in every industry. They work to remove the monkeys off customers’ backs.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

CSM Magazine

DECEMBER 14, 2023

The AI Simulation Training solution develops agents on brand-specific call skills and best practices through roleplay in life-like conversation, screen, and chat simulations before they engage with live customers. Zenarate’s continuous innovation has made it the contact center learning and performance industry leader.

Contact Center 52

Contact Center Telecommunications Insurance Healthcare 52

CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. The company’s AI Coach platform now supports 79 languages, the most options in the industry. For more information, visit www.zenarate.com.

Feedback 59

Feedback Telecommunications Contact Center Insurance 59

Inbenta

AUGUST 11, 2022

Based on its proprietary and patented technology, Inbenta offers a set of conversational solutions for businesses across a range of industries such as chatbots , knowledge management tools and search engines. According to the report: “What makes Inbenta hot is its novel use of neuro-symbolic AI.

2011 64

2011 2022 Travel Loyalty 64

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. This industry presents unique challenges, namely, the existence of mixed target groups, split among different customer value tiers requiring a multitude of support languages.

Contact Center 94

Contact Center Tourism Travel Call Center 94

CSM Magazine

JUNE 27, 2023

Zenarate , the leading natural language AI Simulation Training solution for customer and prospect-facing agents, today announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital. “AI-powered simulation is the new standard in customer service and sales training, and Zenarate is leading the trend.

Telecommunications 59

Telecommunications 2023 Insurance Healthcare 59

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it. Education Industry.

2021 52

2021 Customer Service Call Center Telecommunications 52

TechSee

JULY 29, 2020

However, according to Field Service Insights , the standard for technician utilization in the field service industry is just 64%. These days, emerging enterprise solutions such as video support, Augmented Reality and Computer Vision AI are becoming key technologies for increasing technician utilization in field service.

Travel 109

Travel Technology Connections Consulting 109

TechSee

JUNE 8, 2022

My education in the Field Service industry began when I joined TechSee in 2021. How can you bring skilled support without traveling? Overall the industry is undergoing a rapid transformation toward the digital. Conclusion. A deep need for automation and training, and visual guidance is on everyone’s mind.

2022 109

2022 2021 Government Travel 109

Bizagi

JANUARY 15, 2021

Vaccine passports are one way to revive industries stalled by the COVID-19 pandemic. Technology companies have responded to this need, and software solutions including CoronaPass , offer the capability to create such a system, and to customize it to your specific needs. Vaccine passports may provide one part of the solution.

Travel 85

Travel Healthcare 2021 2020 85

Currency Alliance

DECEMBER 19, 2022

For smaller and medium-sized enterprises, artificial intelligence-based solutions have been difficult to embrace – until recently. This article will cover the key opportunities for AI in loyalty – and more widely in the travel and retail sectors. Yield management has matured greatly in the past decade, in part enabled by AI solutions.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Inbenta

SEPTEMBER 30, 2023

Diner has been a featured speaker at industry events and has bylined articles in the Financial Brand, Forbes, Financial Post, Entrepreneur, and Toronto Life. The industry is in need of practical AI solutions that can lower the cost of business, increase efficiency, and emphasize customer experience,” Melissa Solis, CEO at Inbenta.

2005 52

2005 2023 Banking Financial 52

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the logistics industry. Gol Airlines. TravelClub.

Insurance 105

Insurance Airlines Travel Healthcare 105

Interactions

MARCH 19, 2020

We’ve seen travel bans, the cancellation of public events, and work-from-home mandates. Businesses across industries are trying their best to keep their employees and customers calm, safe, and productive during these testing times. . COVID-19 has impacted both personal and business travel. That is exactly what’s happening now.

Customer Service 96

Customer Service Contact Center Travel Airlines 96