success new-product-ideas 
InMoment XI
SEPTEMBER 28, 2022
Systematically gathering and analyzing data from online surveys and other sources such as product reviews, customer complaints, etc., In my role at InMoment, I work with brands to generate and evaluate ideas to attract new customers, delight existing customers and identify strategic initiatives. The idea is that by asking “why?”
Experience Investigators by 360Connext
MARCH 5, 2024
Let’s examine how CX influences EX and vice versa, and share proven ways to align your efforts (and drive lasting success!) Even seemingly back-end roles like product development and IT are integral in supporting customer-facing employees and building the systems your customers use. It’s a powerful idea that shouldn’t be understated.
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Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The problem, however, is those efforts are wasted if the new connections don’t stick. That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition.
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
Experience Investigators by 360Connext
NOVEMBER 16, 2021
How can you set up your organization for success when it comes to feedback programs? Here are five ideas. The best way to do this is to tie it all back to your CX Success Statement Whoops! Create Your Own CX Success Statement with our FREE CX Success Statement Workbook. Consider where the big ideas go.
Experience Investigators by 360Connext
JANUARY 18, 2022
Customer experience is more than one area, product, service or person. Customer experience success requires everyone in an organization to understand what CX success is at this organization, what expectations customers have, and how best to deliver on them. The CEO gets on stage and announces a new mantra: We love customers!
Experience Investigators by 360Connext
JULY 6, 2021
Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. To arrive at real outcomes, CX programs depend on cross-functional leadership to turn words and ideas into actions. That’s where having a CX Mission and CX Success Statement can help.
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