Thematic

NOVEMBER 22, 2021

The actual procedure is a simple three-step process that could hardly be easier: Find a review analysis provider and integrate your reviews into their platform Explore the analyzed results to find key issues, bugs, or feature requests Find specific examples of key issues and share results with stakeholders.

Travel 71

Travel Feedback Roadmap Customers 71

Thematic

SEPTEMBER 14, 2023

While Expedia contains more negative responses (shown below in pink): Responses for user interface by sentiment Tagged themes “ease of use” and “reliable”  have twice the amount of comments for Booking.com compared to Expedia. Despite a few hiccups, both apps zip along nicely and are quick to respond.

Travel 62

Travel Hotels Books User Experience 62

Playvox

AUGUST 23, 2022

From issues they’ve been having with your business’ products to bug reports, as well as requests for new features and customer feedback (both positive and negative), you have a wealth of useful information at your fingertips. Related Article: Top 5 Chat Conversation Tagging Challenges.

Blog 52

Blog Article Customers Loyalty 52

Magellan Solutions

FEBRUARY 9, 2021

Agents would be able to store, organize, and tag chats to filter them for review later. Consider tagging for things like feature requests and bugs, as well as by question type or topic. Most people are more likely to ask questions over chat instead of calls. Live chat data helps inform product decisions.

Loyalty Programs 52

Loyalty Programs Customer Service Representative Travel Banking 52

SurveySensum

DECEMBER 29, 2022

SurveySensum’s Text Analysis tool lets you sort your received feedback and helps you identify the trending tags behind the customer feedback. . Then, after creating the tags, the machine will automatically tag all the feedback in real-time. Here’s how this tool functions. .

Feedback 52

Feedback NPS Touchpoint Demo 52

Magellan Solutions

MAY 8, 2021

Agents would be able to store, organize, and tag chats to filter them for review later. Consider tagging for things like feature requests and bugs, as well as by question type or topic. Most people are more likely to ask questions over chat instead of calls. Live chat data helps inform product decisions.

Customer Service Representative 52

Customer Service Representative Travel Banking Connections 52

Zonka Feedback

DECEMBER 26, 2023

As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags. Standout AI Feature Gives out survey tips to help create the best survey drafts with fewer bugs to ensure a higher response rate.

Feedback 52

Feedback Insights Demo Innovation 52

Wootric

OCTOBER 21, 2020

Bugs in your software. It takes qualitative data and applies tags to topic themes. In the example dashboard below, more than 15% of support tickets relate to bugs. And that gives them a solid feel for every point of friction your users’ experience, including things like: Onboarding struggles. How new features are received.

Metrics 52

Metrics Document Customer Journey Touchpoint 52

COPC

JUNE 9, 2023

QA professionals deeply understand quality data and can identify bugs or inconsistencies. Tagging the knowledge database, conducting polls, leveraging quality monitoring, or analyzing exam results can contribute to the normalization process and help distinguish between correct and incorrect answers.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

Thematic

MARCH 29, 2020

For example, when they leave a review online or message your company’s tag on Twitter. They have features for tagging feedback by hand with commonly recurrent themes. Tag these with “improve search”. Tip: Don’t create tags in advance of reading feedback. Feedback is unsolicited when others provide it on their own accord.

Feedback 111

Feedback E-support Metrics Insights 111

Thematic

OCTOBER 3, 2021

From service recovery to upsell opportunities, you’ll automatically know which customers to target, which features to include in the roadmap, which bugs to fix and what to upsell. Analyze Thematic automatically tags and labels conversation data with themes (no training required!) and commonly reused text (“Have a nice day!”).

Roadmap 62

Roadmap Social Media Feedback Demo 62

Wootric

SEPTEMBER 13, 2018

Software companies might see themes such as ‘feature request’, ‘bug’, or ‘pricing’. Once organized with tags, your time is freed up to look at the themes and trends that arise from the noise, then create actionable strategies based on those insights. . Read Google’s case study on Wootric and Natural Language Processing here.

ROI 81

ROI NPS Feedback Insights 81

LiveChat

JULY 29, 2019

Tag breakdown to categorize your chats. Let’s start with tagging. Tags are often used on every social media channel and they help us find topics that interest us. In LiveChat, agents can also use tags for each chat or ticket they have. Tags should be the words that identify the topic of conversation best.

Management 52

Management Social Media Customer Satisfaction Travel 52

LiveChat

DECEMBER 12, 2019

Analyze tags with ease. Agents talk to customers about many different things on a daily basis: from bugs on your site or app to questions about shipping to product requests. With tags, you can quickly add more context to these conversations so they are easy to find and analyze later on. Now, all your tag stats are in one place.

Management 28

Management Metrics Information Feedback 28

Survicate

FEBRUARY 20, 2019

Bug: Technical fixes that customers expect to be fixed. But, who says that a message you tagged as ‘uncategorized’ won’t make a lot of sense in 6 months, and will once come in handy? . You’ll thank yourself later for marking all your customer discussions with specific tags. Let’s take a look. But there’s more to it.

Feedback 81

Feedback Management E Commerce Communication 81

Retently

AUGUST 26, 2019

A cting on the feedback (sharing it with relevant departments, fixing bugs, etc.). . When customers want to complain about a problem they’re having, mention bugs or glitches, or praise a brand, they don’t always reach out directly to the company. Connect customers who complain about bugs or glitches directly to your tech support team.

Feedback 87

Feedback Social Media Net Promoter Score NPS 87

SurveySensum

JANUARY 24, 2024

Jeremy Watkin , director at Director of Custserv and NumberBarn : We currently have our team and anytime they handle a ticket where a customer asks for a specific feature that we don’t offer, we have them tag that ticket and they go through those periodically to see what customers are asking for.

Roadmap 52

Roadmap Feedback Demo Customers 52

Eptica

JUNE 16, 2020

Cloud-based software is also much easier to update, so your business can benefit from the latest innovations, bug fixes and new technology without having to undergo disruptive on-premise upgrades that can hinder normal working. Costs move from CAPEX to OPEX. making them more predictable and easier to account for.

Travel 63

Travel 2020 Innovation Omnichannel 63

SurveySensum

FEBRUARY 1, 2024

Eliminate manual efforts and coding with Text Analytics Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Use support tickets and bug reports to inform feature requests. Tag each insight by potential innovation type, ranking them by feasibility and value.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Lumoa

FEBRUARY 28, 2023

In many cases, customer insights teams are forced to dump data into Excel or Google Sheets and manually read and tag each piece of feedback. The second barrier to organizing actionable customer feedback is the level of manual effort involved. This eats up hours and hours of work, making it very time-consuming to generate meaningful insights.

2023 83

2023 Feedback Net Promoter Score NPS 83

Wootric

DECEMBER 21, 2018

These concerns will not be applicable to a developer centric SaaS/PaaS products — for they would be interested in issues related to UX, UI, Performance, Bugs, Feature Request etc. Tags view in Wootric CXInsight shows feedback themes with sentiment breakdown. Here is a screenshot of one of our customers data.

2018 67

2018 E Commerce E-support 2019 67

SurveySensum

NOVEMBER 22, 2023

You don’t need to manually tag every response. This tool leverages machine learning and tags thousands of responses in just a few seconds. By categorizing feedback into areas like “Bugs,” “customer Interface,” and “Performance,” you can pinpoint the specific issues and prioritize them.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

Eptica

MARCH 28, 2018

For example, you can easily identify specific issues that are related to security, payment or promotional codes, fix these bugs quickly and consequently improve the online shopping experience.

ROI 65

ROI Net Promoter Score E Commerce Return on Investment 65

NetBase

JUNE 26, 2019

And, most importantly – how can you turn whatever is bugging them around? And many will post online but not tag you in any way. You have to stay on your toes, as there are about 300 million persons trying to start about 150 million businesses world-wide. And guess what? You won’t see them coming without social listening!

Social Media 56

Social Media ROI Consumers Brands 56

Lithium

AUGUST 25, 2021

But our client success managers will be bugging you to bring in phone calls, chat, email, and social media on top of that because when you find something in community you need to be able to test that for scale. The application automatically tags and then puts into topics what customers are saying. Who are Brian and Jacob?

Insights 40

Insights Return on Investment Social Media Consumers 40

SurveySensum

FEBRUARY 28, 2024

Pros Allows tagging of different badges for each recognition Easy setup. Pros Customizable surveys and forms Adjustable dashboard Option for respondents to include screenshots with feedback Cons Dashboard may crash with each connection Occasional occurrence of random results Occasional bugs in the platform Pricing: Starts from $229/month.

2024 52

2024 Feedback Demo Social Media 52

Help Scout

MAY 12, 2021

Tag those cases so you can report on the recurring revenue that was saved — and so you can teach the rest of the team how to do the same. Let them know when a bug is fixed or a product feature is added. 15 practical ways customer service teams can improve retention. Respond to feedback. Educate while answering.

Customer Retention 116

Customer Retention Measurement Customers Customer Service 116

SurveySparrow

JUNE 29, 2020

By the time you fix a bug, the next set of requests and fixes are already stacked up. If a year ago, had someone told us that the future of coding is not having to code at all, pretty sure we’d have tagged him crazy. More often than not, your ability to code gets marred by the burden of pending demands. What is no-code?

Definition 91

Definition Competitive Advantage Marketing Communication 91

Thematic

JULY 26, 2021

Qualtrics has a TextIQ solution, but it either produces very generic categories, or requires a lot of manual input to create tagging rules and then maintain them as more feedback is added. It’s a common alternative to Qualtrics for companies who can afford the high price tag. of respondents compared to a smaller 11.8%

Feedback 71

Feedback Social Media User Experience Insights 71

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Here’s a summary of what Ruttl offers: Key Features of Ruttl: Website Feedback Tool: Allows commenting, editing, and bug tracking on live websites, facilitating quick and precise feedback. Now, I get it. So, let’s get straight to the point.

2024 52

2024 Feedback User Experience Insights 52

Kustomer

JANUARY 6, 2022

We’re gonna be talking about CX transformation and to do that, we brought on somebody I’ve been bugging her for a little while and she finally agreed to jump on. Yeah, and that’s one of the things I think that we had tagged Mailchimp on. Gabe Larsen: (00:11). Welcome everybody to today’s show. It’s true.

Culture 105

Culture Definition Customers Roadmap 105

LiveChat

AUGUST 7, 2018

You probably are also getting issues where the product has some technical problem, for example, a bug in a software. Or, you might want to add a tag to queries coming in from a particular channel. For example, you might get pre-sale queries as well as post–sale support requests, like from those looking for help in setting up a product.

Customer Service 68

Customer Service Sales Customers Customer Satisfaction 68

kommunicate

APRIL 1, 2020

The latest version of Kommunicate includes multilingual support for tags, bug fixes, latest iOS SDK and agent app. After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. if you haven’t read the previous release notes, please head here.

2020 52

2020 Blog Customers 52

Thematic

JUNE 3, 2021

They often lack the more advanced features but this is reflected in the price tag. Under features, you could read about numbers of features, tagging, editing, language support, videos, widgets, pop-ups, feature requests, real time and so on. We also found that Alchemer users are more likely to mention bugs in this survey platform.

Measurement 62

Measurement Customer Experience User Experience Feedback 62

SurveySparrow

NOVEMBER 24, 2022

Discover bugs and issues on any device. It helps collect visual feedback executed through a JavaScript tag. Features: Get feedback from unmoderated user testing and live moderated user testing. You can also use your testers. They include scheduling tools to ensure a smooth flow. It makes the testing process as controlled as possible.

2023 52

2023 Net Promoter Score Feedback Workshop 52

Chattermill

APRIL 2, 2019

Analysing customer feedback is hard when you have a mountain of feedback coming in regularly — some of it about bugs and other product issues, some of it about video quality — making it all actionable is a tall order. But this process isn’t feasible in the long run. We then group themes under umbrella categories.

Sports 40

Sports Metrics Entertainment Feedback 40

Gainsight

JANUARY 17, 2020

During onboarding, we teach customers how to use our support portal to submit feature requests or bugs. We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Those teams tag us when they come across feedback that’s worth our notice.

Feedback 117

Feedback Roadmap Demo ROI 117