Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. Author: Pauline Ashenden - Demand Generation Manager 91% of contact centres now have some form of self-service in place for customers according to the ContactBabel Inner Circle Guide to AI-powered Self-Service.

2022 118

2022 Blog Article Interaction 118

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Social Media 98

Social Media E-support Entertainment Call Center 98

TechSee

JANUARY 9, 2023

Integrating Vision Through Artificial Intelligence (AI). Computer Vision AI is a technology that enables computers to see, recognize, and process images. Computer Vision AI helped field technicians identify unfamiliar makes, models, and parts, reducing time on site and redispatch rates. lockout-tag out).

Technology 109

Technology Engagement 2023 Telecommunications 109

Lithium

JUNE 27, 2023

Welcome to the Khoros view on our future with AI! At Khoros, we have been hard at work on Aurora, our next generation of online communities. The most notable is the relationship between community-generated content and self-service / discovery. What is Khoros working on now to further innovation in this space?

Technology 52

Technology Metrics Engagement Innovation 52

Playvox

AUGUST 11, 2022

It means you can quickly and easily offer customer support, engage with users, and use it for lead generation. To keep track of consumer data, most customer support teams use chat conversation tags. However, most support teams are tagging issues manually, which leads to a plethora of problems. Inconsistent Chat Tagging.

Insights 83

Insights Article Contact Center 2022 83

Eptica

MAY 14, 2021

Date: Friday, May 14, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully embracing AI for customer service. Author: Pauline Ashenden - Demand Generation Manager How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled?

Customer Service 72

Customer Service 2021 Travel Download 72

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. This generates richer data than rigid surveys with set questions. Manual tagging or categorization Typically manual tagging is done by support agents who already deal with large daily volumes of chat and support tickets.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Playvox

SEPTEMBER 14, 2022

But over time, customer sentiment analysis driven by artificial intelligence (AI) will learn to better interpret the language your customer base is using to describe their experience. You’ll quickly rid yourself of generic absolutes like “all,” “none,” “always,” and “never,” and see what customers are really saying.

2022 79

2022 Social Media Contact Center Feedback 79

Eptica

SEPTEMBER 17, 2021

Date: Friday, September 17, 2021 Author: Pauline Ashenden - Demand Generation Manager Why contact centres need to embrace omnichannel. Author: Pauline Ashenden - Demand Generation Manager Customers are now more demanding – and want to be able to contact organisations across more and more channels. Share this page on: Tweet.

Omnichannel 112

Omnichannel 2021 Blog Consumers 112

Eptica

NOVEMBER 13, 2020

Date: Friday, November 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Delivering impactful results from your Voice of the Customer programme. Author: Pauline Ashenden - Demand Generation Manager Understanding changing customer needs is vital if companies are to increase engagement, satisfaction and long-term revenues.

2020 126

2020 Download Blog Interaction 126

Eptica

MAY 21, 2021

Date: Friday, May 21, 2021 Author: Pauline Ashenden - Demand Generation Manager Increasing agent retention in the hybrid workplace. Author: Pauline Ashenden - Demand Generation Manager Research has found that over 90% of contact centre agents will change jobs in 2021. Published on: May 21, 2021. Share this page on: Tweet.

2021 125

2021 Blog Article Interaction 125

Eptica

JUNE 7, 2021

Date: Friday, June 4, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully managing the shift to hybrid working. Author: Pauline Ashenden - Demand Generation Manager The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent.

Management 127

Management 2021 Culture Blog 127

TechSee

FEBRUARY 12, 2019

Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Milestones on the road to autonomous AI self service. Crowdsourcing of Expertise for AI.

Contact Center 111

Contact Center Banking Roadmap Insurance 111

BirdEye

OCTOBER 16, 2023

How does AI help in SEO reputation management? Use keywords in your image and video tags. How does AI help in SEO reputation management? Using Birdeye’s AI in SEO reputation management, you can make the most of your business, especially those operating from multiple locations. How do you do SEO reputation management?

Management 110

Management Demo Brands Consumers 110

SurveySparrow

JULY 31, 2023

AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. So, let’s get started and unravel the mysteries behind AI’s impact on consumer behavior. AI frees up researchers to focus on the more strategic and creative aspects of their work.

Consumers 52

Consumers Marketing Social Media Innovation 52

Playvox

JANUARY 12, 2022

What’s more, customer service and support organizations around the globe are increasingly investing in AI solutions to generate efficiencies and improve outcomes. But historically, AI initiatives were only available to the largest organizations with big budgets and dedicated analysts or teams of data scientists and PhDs.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

Kustomer

JANUARY 9, 2023

Technology can bolster your team’s efficiency efforts, but for a deeper look at the ways to leverage AI for intelligent customer service, check out our e-book on the subject. Luckily intelligent automation can auto populate useful data like contact information, or tag conversations based on things like issue type or location.

E-support 98

E-support 2025 Loyalty Download 98

Playvox

OCTOBER 20, 2022

Tag Application Method. The first step is to turn raw data (chat conversations) into information (tagged conversations). The first step is to turn raw data (chat conversations) into information (tagged conversations). Automated tagging is the ability to apply tags to conversations based on messages’ content automatically.

Feedback 59

Feedback Contact Center Article Customers 59

TechSee

JULY 29, 2020

A low rate means that staff are spending too much time on non-revenue generating tasks, such as traveling, filling out paperwork, checking inventory, clarifying information, or completing other administrative tasks – basically any time not spent directly involved in servicing customers. Allow Technicians to Work Remotely.

Travel 109

Travel Technology Connections Consulting 109

Lithium

AUGUST 11, 2023

This next-generation community software delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their specific needs.

User Experience 52

User Experience Brands Management Measurement 52

Playvox

AUGUST 23, 2022

It’s also used as lead generation software, growing sales through real-time conversions. Customer AI is a great way to extract insight from your chat conversations. By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn. Generate Content Ideas.

Blog 52

Blog Article Customers Loyalty 52

Thematic

FEBRUARY 11, 2024

This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI. Joe stated that the only way we can personalize experiences at scale is if we organize and tag all data in a granular way. Of course, any conversation about AI also needs to talk about trust.

NPS 62

NPS Hotels Events Demo 62

Eptica

JANUARY 8, 2021

Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. Tags: ContactBabel, self-service, insight, Workforce Management, Customer Service Categories: News, Trends & Markets. Published on: January 08, 2021.

2021 85

2021 2020 Blog Consumers 85

Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Author: Pauline Ashenden - Demand Generation Manager Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic.

2021 72

2021 Customer Service Customer Satisfaction Metrics 72

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. It automatically generates valuable insights and statistical reports from the data collected to show you the customer trends, sentiments, customer segments, and competitor performance. Qualtrics . Clarabridge.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis? Improves response time.

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

AUGUST 25, 2023

Social shopping practices can help businesses turn lead-generating channels into revenue generating channels and scale business faster. The trick to generating sales with your Pinterest catalog is using tags correctly. Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025.

Social Media 98

Social Media E Commerce Advertising 2025 98

Kustomer

NOVEMBER 4, 2020

Improved CX With AI. The words “artificial intelligence” (AI) conjure images of Arnold Schwarzenegger in his iconic Terminator role, or epic Hollywood showdowns between man and antagonistic machine. It’s no secret that AI is transforming the way businesses interact with their customers. Automating manual tasks like tagging.

2021 140

2021 Customer Experience E-support Omnichannel 140

Playvox

OCTOBER 26, 2022

Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. There are two ways to analyze your support tickets: Tagging In Support Platforms. This can lead to a few issues , including inconsistency, limited tag coverage, and higher costs.

Feedback 52

Feedback Article Insights NPS 52

Kustomer

SEPTEMBER 19, 2022

According to Kustomer research , younger generations have a much higher appetite for self-service and chatbots, with 77% of consumers under 25 saying that they find chatbots to be helpful. Not all customer service chatbots are “conversational AI”, because not all use cases require machine learning. Be Customer-Centric.

Customer Service 98

Customer Service Average Handle Time Customer Satisfaction Customer Centricity 98

TechSee

MARCH 12, 2019

Automation has already proven its worth in contact centers – through structured data, text, conversational AI , Natural Language Processing (NLP) and Robotic Process Automation ( RPA ). Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

Thematic

JUNE 27, 2023

We’d rather hit one target and respond to that, instead of over tagging and responding on something unrelated. The AI performs consistently and there's no bias creeping in from different people doing the analysis. An example is listening to how our users are explaining what they expect from AI inside of our products.

Feedback 62

Feedback Customers Insights User Experience 62

BirdEye

MARCH 5, 2024

Each location can generate its own set of conversations, customer feedback, and local competitor dynamics, making it difficult for the central management to keep track of and respond to every local issue effectively. Identify relevant keywords and hashtags Did you know that you can boost your social presence with social media meta tags ?

Social Media 59

Social Media Multi-Channel Insights Brands 59

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool? For me, it is nothing but time!

Marketing 52

Marketing Document Multi-Channel Insights 52

TechSee

JUNE 1, 2021

Brands must ensure that they retain control of the customer journey, grasp opportunities for revenue generation, and uphold their reputation. The freelancer can then upload an image of the completed job, allowing the system to compare it with the ideal image to verify that the job was done correctly and add the tagged image to its repository.

Customer Service 109

Customer Service 2027 2022 Consulting 109

TechSee

AUGUST 19, 2019

Advances in Artificial Intelligence (AI) have delivered big wins for many B2C companies. AI technologies have enabled biometric identification, voice recognition, predictive analytics and, of course, chatbots. For contact centers, key AI applications include workflow automation and agent decision support.

Customer Service 111

Customer Service Contact Center B2C Customers 111

Kustomer

JULY 12, 2022

Balancing AI and Human Support. Automation and AI are essential pieces of the puzzle, automating tedious and repetitive tasks such as data collection and organization and survey administration. Fear of AI Takeover. Thanks to movies and media, there is a misconception of AI as the boogeyman taking over customer service jobs.

Omnichannel 98

Omnichannel Culture Communication Technology 98